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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Easy to choose and easy check out. I have ordered twice from them and both times they provided an excellent product. The first one I didn't get instructions on inital setup but a quick phone call and all was made right. If I need another module I will go to Flagship One first.
Easy to find parts. Found exactly what I needed! Fast shipping. Overall great experience!
I purchased a computer through them and it showed up very promptly and in great packaging but it turns out that wasn't my issue and they were very convenient and helpful in the return process and it was very simple! If I ever need another computer for a vehicle I will definitely be coming back here.
Thank you, Mitchell, for sharing your experience and kind words about our return process. We're glad we could make things simple for you, and we look forward to helping you find the perfect computer for your vehicle in the future. Your support means a lot to us!
EASY TO ORDER. IT TOOK A BIT OF TIME FOR THE PROGRAMMING BUT WELL WORTH THE WAIT.
VEHICLE IS BACK ON THE ROAD AND RUNNING PERFECT.
I ordered two computers for two different vehicles in the same day one of them came in a few days after the other one but they both worked perfectly, completely updated and will use this company again.
The unit did not work for my vehicle, I returned my purchase and they returned my money.
Ordered based I was initially sent the wrong items, they were sent back as required and then I promptly received the items I ordered the second time around.on my mechanics recommendation and lifetime warranty
Glad you have it now i want now to see the shipping...after things got lined up and your contacts etc, all went very and you sending the uint back to me, thank you
This has to be the worst company I've ever delt with! I purchase a unit in September and come November it crashed!. It left me stranded at a gas station. The garage said it was dead! It wouldn't talk period! No codes anything. Luckily! I had my old ecm which was said to be bad but it wasn't! The shop pulled up the info in itright away and my car was back in business!. Now for the break down! There warranty is only 30 days cash back and lifetime limited warranty just swapping you with junk!. Now they were going to send me one in place for another one! $229!. I said I don't need another one! I'm out of the 30 day window period!. We now here comes the break down of the dirtiest company! The employee asked me I MUST take down all my bad reviews! Talk about Blackmail and extortion! She said it's not the company saying it it's from the employee I've delt with! I told her that's extortion! So I gave a 3 star instead of one she did get my money back! Shocked the $#*! out of me!. So BEWARE and I went through BB of NY and they contacted me finally cause they quit communicating with me!. So please people don't use this company and save your headache! Flagship One is a joke!
I asked about my programing my keys. I figured that own my own. Then I STILL haven't heard back why my remote start doesn't work after Installing the new computer. I asked if this was left out? Never got a replay back! My remote start will not work. Old computer did.
The price was right and they did everything they promised would definitely recommend them
Thank you, Brandon, for your kind words and recommendation. We’re thrilled to hear that everything met your expectations and prove how much we value our customers reliable service at fair prices. Please don’t hesitate to reach out if you need anything in the future — we’re here to help!
On ECM they don't say about updating units until you get the unit and it won't work. They units say programmed and updated but there not updated just programmed so now you have to pay more money to have it updated at your car dealer? They say take it to a mechanic but all mechanics can't do it and it's a butt load of money to get it updated! Done but from them!
TOOK ABOUT 30 DAYS AFTER ORDERED PLUS 4 OR 5 PHONE CALLS AND MUTLIBLE EMAILS AND TWO OR THREE WEEKS AFTER MONEY CLEARED THE BANK BEFORE I RECEIVED MY ECM. I ORDERED 3 WEEKS BEFORE THANKSGIVING AND RECEIVED IT 5 DAYS AFTER TURKEY DAY.
Very happy with the support, timeliness and status updates.
Thank you so much for your kind words, Timothy! We're thrilled to hear that our support and updates made your experience smooth and positive. Your satisfaction means a lot to us, and we look forward to assisting you again in the future.
Long story short, my ECM got wet after an extended "haul out" in order to replace much of the suspension components.
The ECM Iordered from Flagship One arrived and after it was programmed, my car started without issue.
I wasn't sure if I had chips in my keys or if the car has a passive anti theft system, but either way the replacement ECM needed to be programmed. Which means I had to to it to the dealership and pay an additional $130 for the programming. So be aware of the potential for that in your situation.
That said, I am totally happy with having my car back and am grateful that Flagship One had the needed ECM!
This made my truck run again! Everything is working like it should.
Thank you, Chris, for sharing your experience! We're thrilled to hear the part got your truck running perfectly again—it's great to know everything is working just as it should. Your satisfaction is our priority and drivers like you make all our work worthwhile.
I can't wait to get my ecm the process of ordering is great and simple based on the way you guys are very specific to the car fiitment even asking for the vin number
New computer is not plug-in and go. Can't even connect with a scanner...
Waiting for customer service...
The website said shipped in 2 to 7 days and it took them almost a month to ship the product
The first unit I bought went well, no issues. The second unit 2003 yukon with 6.0 engine would not start vehicle after following all procedures to the letter. Had to put original unit back in just starting and move vehicle out of my way. I will be contacting you after the holidays.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, Robert! I’m thrilled to hear you had an easy and great experience finding exactly what you needed, and that the shipping was fast. We appreciate your support and look forward to helping you with any future needs!