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Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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And the excuse was it got busy we received a lot of orders that doesn't mean anything to me since the order should've been filled accordingly
1993 Chevy Blazer 5.lL engine- purchased and installed being told the ECU was programmed to match the original ECU. We weren't sure if the original was damaged so we purchased one that had been refurbished to the same specs as our original part. After installation we kept getting error code readings and would replace parts as we went. The car wouldn't run except for a minute and would throw another code. We replaced the fuel pump and sending unit, MAS, spark plugs and wires, and several other parts. Then an error code showed a problem with the transmission and when driven a few miles wouldn't shift into high. Finally, took out the just purchased ECU from Flagship One and replaced it with the original ECU and the service engine codes cleared. Drove it 60 miles with no problem. The lifetime warranty all but negates getting our money back for all the fees. So, long story short, never recommend this business for refurbished ECY.
The ecm I ordered was perfect for my truck. Worked as it should have. I have recommended your company to a lot of people that were having problems with there ecm as well. Thank you for a great product!
Set my vehicle to two different dealerships for them to tell me they don't know what's wrong order a PCM through. You guys put it in and was very happy. My problem was solved.
Robert, thank you for sharing your experience—it's great to hear we could get your problem solved where others couldn't. We really appreciate your trust and look forward to helping you again anytime.
Used you for modules for several years. Your service seemed to be getting better until I received 2 modules from you that were defective right out of the box. Your warranty is poor. The first was a Jeep module that would not learn security. It takes so long for you to honor it and send a return label. You did refund me but I had to go by a new one from the dealer for 400.00 more to get my customer back on the road. The second one I just got was a tipm module. The original one just had no low speed radiator fan. The one I received from you had a bad fuel pump relay and no turn on fo heater blower. There is no way this module was tested properly before being sent out. It took close to 2 weeks to get it and now it took a week to get a ram to send it back for you to check. It will take another couple of weeks before I get a replacement. I realize you may get modules back that may have been diagnosed wrong but I have been doing this for 52 years as a diagnostic technician and have bought many modules from you over the years. I feel I am being treated wrongly.
Thank you so much, James! We're thrilled to hear that the recent improvements in communication and faster service have made a positive difference for you. We look forward to continuing to provide solutions that keep you informed and satisfied in every interaction.
YES SOMEWHAT DISAPPOINTED ON THIS PRODUCT (BCM) FOR A 2004 MALIBU. AT LEAST YOU COULD HAVE MAYBE WIPED OFF THE DIRT. THE DUCT TAPE THAT WAS HOLDING IT TOGETHER ALSO NOT VERY APPEALING. NEED MORE PRIDE IN YOUR WORK MAYBE. JUST A THOUGH (MY)
Main computer board was programed perfect
Truck running better then when we purchased used
Recommend to anyone needing parts
Thank you, James, for sharing your experience and kind recommendation. We're thrilled the computer board worked perfectly and gave your truck that renewed performance. Please know we're here to support you anytime you need support or additional parts.
Th at this was a rare vehicle was challenging i'm sure. The ecm works like new. It seems that the old ecm caused the tps to have dead spots. Also new injector wiring pigtails were installed
Anthony, thank you for sharing your experience and insights with the ECM installation—it's great to hear everything is working smoothly now. We're glad we could assist with getting your ’95 Jeep Cherokee Sport back on the road without those dead spots. If you ever need support or parts in the future, we're here to help!
Worked as it should. Very happy with the product.i would recommend this product to anyone who has diagnosed the problem.
Thank you, Mark, for sharing your experience and recommending the product so enthusiastically. We truly appreciate your trust in us and are delighted to know it worked perfectly for you. Looking forward to assisting you again whenever you need quality solutions.
Very happy my car is running perfectly again. Thanks
Sherry, it's wonderful to hear your car is running perfectly again! Thank you for sharing your experience and trusting us with your needs. We're always here to help whenever you need support.
A perfect running vehicle developed random misfire and irregular Idle conditions with persistent map sensor code.
Received fairly quick and easy install.reasonably priced got my nissan truck running good again.
Tony, thank you for sharing your experience—I'm really glad the part was just what you needed to get your Nissan truck running smoothly again. We appreciate your trust and look forward to helping you out whenever you need quality and quick solutions.
From ordering to receiving a pleasure to do business with. I was amazed at the attention to packaging.
Louis, thank you for sharing your positive experience with us—it’s great to hear that our attention to detail made a difference. We’re committed to maintaining this level of care in every order and look forward to supporting you with any future needs.
High-quality product at a very reasonable price in the future if I need to, I will use flagship one
Worked amazing plug and play had no issues great customer service
Eric, thank you for your kind words and for sharing your experience with us. We're thrilled the product worked perfectly and you appreciated our customer service. Please don't hesitate to reach out if you need anything for your Ram 1500 in the future—we look forward to assisting you again.
Great service with friendly and helpful staff. I was very impressed with the progress info provided by the team. I would recommend to anyone needing this service.
Service was very fast and arrived ahead of estimated time. Thanks Flagship One for providing a great experience.
John, thank you so much for taking the time to share your positive experience and kind words. We're truly grateful for your recommendation and thrilled that our team could deliver fast, clear communication and great service. We’re here whenever you need us next!
They are professional, top service and experience, extra service with quality.
Para los de español, son confiables y de calidad, me ayudaron con los problemas y los resolvieron en todo momento, confio en ellos
Thank you so much for your kind words and trust, Omar. We're truly committed to providing the best service and quality, and glad we could help you resolve your issues with confidence. Your support means a lot to us!
Yeah just a little dissapointed. Part also arrived damaged (bent pins on a board) BUT it works so, yaknow
We were working on an older Saturn, ECM was no longer available. Flagship one had one in stock, I received after just a few days, I had a question about programing the immobilizer, nice person there emailed instructions. All worked as promised. I will use them again.
Edward, thank you for taking the time to share your experience and for your kind words about the support team. We're glad the ECM and immobilizer instructions met your needs and look forward to helping you with future automotive projects. Your feedback truly means a lot to us!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
William, I’m glad to hear the ECM fit perfectly and performed just as expected. Thanks for recommending us to others dealing with similar issues—we truly appreciate your support!