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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Was nervous due to some reviews. Fortunately I had nothing but a great experience. Very responsive team and item rec'd with as promised with very helpful direction.
Everything worked exactly as it was supposed to and i received regular updates prior to delivery!
Thank you so much for your kind words, Jonathan! We're delighted to hear that everything arrived on time and worked flawlessly—your satisfaction means the world to us. Looking forward to serving you again in the future!
First component received by your company on 9/27/2024. Upon receiving programmed component, we installed and component failed to communicate with several error codes. We requested a warranty and an RMA was created and shipped back on 10/25/2024. We finally received a second unit on 11/5/2025 and it again failed to properly communicate with several error codes. We then asked for a refund, which was denied, as you representative states that he was not authorized to do that. So we were forced to order a third unit which also failed with the same error codes present. At his point, we called and talked to our account manager (Cedric)—same person that has been working on this from the beginning, and he said that he talked to his "higher ups' and that there was no option for refund.
We are very disappointed with your service and very frustrated that your representatives appear to be remote helpers only and have no real relationship with your company. We will no longer be doing business with you.
I order my ECM from flagship unknown what to expect. Surprised indeed, excellent service! I was emailed every step of the rebuild. All i am able to say is thank for the service and Quality you gave.
Thank you so much, Dale, for sharing your experience with us! We're thrilled to hear that the updates and quality met your expectations, and we truly appreciate your trust. Looking forward to continuing to provide excellent service whenever you need us!
2000 Olds Alero computer wouldn't accept PCM trouble codes. Couldn't pass smog inspection. "Computer Not Ready!"
Swapped PCM and bada bing, got the DTC codes and not I can get the car smogged!
Ordered a ECM for a LNF Cobalt SS due to a
VVT control issue. ECM arrived a few weeks after ordering as described and operated as designed. Will order from Flagship One again.
Thank you for sharing your experience, RMS AUTOMOTIVE AND PERFORMANCE. We appreciate your feedback and are glad the ECM is working as expected. We look forward to serving you again and supporting your projects in the future.
Ordered ecm and it was exactly what I needed worked perfect
Thank you, Victor, for your positive feedback. We're glad the ECM worked perfectly and appreciate your trust in us. Looking forward to helping you again in the future.
When installed nothing but error codes put my old one back in the car when i get car back I will send you the Pcm
I purchased a 2006 dodge Ram 1500 ECM from Flagship. The part worked perfectly. Plug and play.
Thank you so much, Bukari! We're thrilled to hear the ECM fit perfectly and worked seamlessly for your Ram—it’s always our goal to make your repair process as smooth as possible. We truly appreciate your trust and support!
Everything worked as it should no trouble shipping was in timely fashion
Thank you, Brian, for sharing your positive experience. I'm glad everything arrived on time and worked seamlessly—shipping reliability is something we take pride in. We appreciate your feedback and look forward to supporting you again in the future.
There great customer service communications is awesome computer is as described product works perfectly
Thank you so much for your kind words, Leila! We're thrilled to hear that our customer service and product met your expectations perfectly. It's feedback like yours that motivates us to keep doing our best!
I purchased an ecu for my old Colorado and so far has fixed this issue of shutting off and saying reduced engine power. I am so far satisfied with my recently purchased item.
Thank you, Cody, for sharing your experience with the ECU for your Colorado. We're glad to hear it resolved the issue quickly and that you’re satisfied with your purchase. Please let us know if you need any further assistance in the future.
Flagship One has always been easy to deal with, very knowledgeable, professional and quality products.
Thank you so much for your kind words and continued trust, Lee! It’s always a pleasure to provide the support you deserve, and we look forward to helping you again with any future needs. Don't hesitate to reach out whenever you need anything!
I was very pleased with the results and service I would definitely recommend them and future business with them.
Deontae, we’re thrilled to hear that you’re pleased with both the results and service! Your recommendation means a lot to us, and we look forward to helping you again whenever you need. Thanks for choosing us!
We were told about Flagship One through a friend. I'm so happy I followed up. The service was amazing. I called flagship one and placed an order and everything was perfect. I was updated regularly on my order, and the person I spoke with was helpful and knowledgeable. Great place to shop.
Thank you so much for your kind words, Richard! We're thrilled to hear that the service and communication exceeded your expectations—hoping to help with you again whenever you need.
Part was great, liked that they were able to get something that was obsolete from Ford. Unfortunately took more than two weeks to get.
Replaced ecm, followed instructions to the T. Now car still turns over but won't start at all when before it ran fine just would not engage alternator.
The part was functional, but it was the incorrect part. The delivery took longer than anticipated but overall the experience was good. The customer service person was professional and kind. I what purchase from them again. I just need to ensure they clearly understand the part I am requesting.
Ordered on Feb 15th, didn't get it until Mar 7th. Got a couple emails apologizing but they never answered any of my emails back. Overall, I'm not impressed.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Lucas, thank you so much for your kind words! We're thrilled the part fit perfectly and that the hassle-free shopping experience met your expectations—looking forward to helping you with any future needs.