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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Ordered on Feb 15th, didn't get it until Mar 7th. Got a couple emails apologizing but they never answered any of my emails back. Overall, I'm not impressed.
The information that I read online said it was plug and play. I didn't expect to have to plug something in the computer port. And let it sit for 30 minutes while lights were flash. But it did work out on the first try.
They kept me informed about every step. The part came on time and functions as expected.
When I called the customer service was not helpful. As I work in retail myself I know what to expect as a customer and didn't receive it. Will not buy anything from here again.
I'm actually going to return the computer. Some years back I had good luck on a ford PCM, did not have the same luck on a pontiac.
Helpful instructions. No issue. It worked exactly as it was supposed to. Would recommend to anyone that needed an ECM.
Rick, thank you so much for your thoughtful review and recommendation. It’s wonderful to know the instructions proved helpful and the ECM worked perfectly for you. We truly appreciate your support and trust!
Was able to quickly find the proper part and it was shipped out in a timely manner as well.
Thank you so much for your kind words, Jode! I'm thrilled to hear that you found the part quickly and that everything arrived in good time—ready to get you back on the road. We truly appreciate your support and look forward to helping you again whenever you need.
This great instructional help email arrived at 3:42am this morning.
The replacement ECM arrived in the mail around 3 pm yesterday afternoon. I spent all afternoon and evening and night trying the many and various key relearn procedures found on the internet. Finally after the 6th attempt (each attempt around 35 minutes long) I found the working combination.
It would have been so much more helpful if this email would have arrived about one day earlier. The ECM was ordered last Thursday night, so I suspect there is a way for this information to be sent earlier. And since the new ECM was programmed to my specific VIN number, it could also be determined which of the 3 procedures listed in your attachment I should use.
These are just suggestions for making your customer service exceptional and "over the top". Otherwise, the new ECM works fine.
Thanks,
Ken Mickelson
*******609
On Tuesday, January 28,2025 at 03:42:04 AM MST, Customer Support <*******@mintt.com> wrote:
Good day,
This message is in regards to the engine computer purchased. According to the VIN provided, your vehicle is equipped with a factory security system. As a result, the manufacturer requires that any time the engine computer is changed, a key relearn must be performed. Attached, please find a copy of the key relearn instructions for your particular vehicle, any concerns feel free to contact us at *******223.
Received the shipping label Sent ecu. Received replacement along with old ecu. Installed in car and works great!
Thank you, Colin, for sharing your experience and highlighting the smooth process. We’re glad the replacement works well in your car and appreciate your feedback as it helps us continue to improve. Please don’t hesitate to reach out if you need any further assistance.
Sent the tcm back didn't get no refund.and they kept the tcm.so I loose all around.dont remember the date of experience.but it was just a disappointment.the tcm was not fully programmed.
So for...Will turn over fine,,Wont Fire,checked connections, doesn't connect with OBD2 port.DONT KNOW,, If I understood your ad,it was reset, programed, install and go.Every thing you could throw at the problem I have. REALLY COUNTED ON ECM.LET YA KNOW😐
Great business great products A1 service it was a fast turn around and everything was exactly as I was told
Shaquille, thank you for your kind words and trust in our service. We're committed to delivering the highest quality and fast, honest communication, and we appreciate you recognizing that. Looking forward to serving you again!
Service and product great - Timed promised was over a week late
Worked as it should, followed the directions for install and calibrating and worked perfectly
Thank you, Leonard, for sharing your positive experience. We’re grateful for your feedback and pleased to hear the part met your expectations after installation. Your satisfaction motivates us to keep delivering reliable quality.
Ecm worked perfectly. Fast delivery. Would recommend them to everyone
Troy, thank you so much for your kind words! We’re thrilled to hear the ECM arrived quickly and worked perfectly, and your recommendation means the world to us. Looking forward to serving you again anytime!
I purchased a PCM for a 2017 Sierra 1500 6.2L the rep checked compatibility and assured me it would work. The PCM was Vin programned received and installed. Subsequently, the vehicle would not start. This is only my 2nd reviw I have ever posted! Very disappointed.
Everything worked out 100% as Princess C promised thank you again great job. Jeep is running great.! Tommy M
Hi Tommy, thank you for your kind words! I'm glad everything worked out as promised and that your Jeep is running smoothly. If you ever need anything else, we're here to help!
Great experienced.
From day ordered was placed I was kept informed of each step. When I called I received information that was helpful. Ordered arrived on date I was given.
Thank you so much for your kind words, Alice! We're thrilled our team was able to keep you informed every step of the way and deliver your order right on time. Your trust means a lot to us, and we're always here whenever you need assistance.
Great price and the warranty is also great and I will send the old ECU back to you.I did not receive a return envelope.
Your site was easy io use. I was able match my no. With a part no that you were selling. You emailed me to tell me there a delay because lots gf orders. That was nice Then you shipped it pority Thanks CBD Free shippibg the no. Maich
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
William, thank you for sharing your experience and for highlighting our commitment to communication and reliability. We're glad the part arrived on time and is working well, and we look forward to providing the same level of care in any future needs you may have.