Fruugo

Nothing has arrived in more than one month! They are good only at collecting money. It's impossible to contact them.

I did purchase 100 % silk scarf and received 100% polyster. Whole scheme is to full people and send crap from China.

THIS IS A TOTAL SCAM. I PURCHASED A MAH JONGG CARD FROM THEM AND THEY PUT LAST YEAR'S CARD ON THE INSIDE WITH THIS YEAR'S YEAR: 2023 ON THE OUTSIDE. DON'T DO BUSINESS WITH THEM.

J'ai aussi ete victime de cet ou ces escroc chinois. Dans un premier temps fruugo a estimé que le descriptif etait correct; Mais la declaration de douane à 6euros 50 eatait une preuve indeniable.
Merci à Fruugo pour le remboursement mais une action corrective sur les annonces est necessaire pour que d'autres clients ne se fasse pas pieger par cet escroc chinois.

Fruggo website say the goods arrived. Goods never arrived. Uncontactable with complaint. Out of pocket. Will never use again.

Not to advise anybody to purchase from Fruugo. No cancelation of purchase possible. No proper contact channels

I've spent ~£70 on a item that NEVER ARRIVED. I emailed Fruugo a few times - no response.

Why is this company still allowed to run?

Fruugo gladly accepts my money but SADLY they don't deliver. 3 months since I placed my order. Worse on line service… STAY AWAY

Received not what I ordered. Took pictures per their request and told wasn't enough-6 pic should be enough. Therefore they can't give a refund,

Item wasn't cheap. Totally different to photo and description. Trustpilot reviews are fraudulent for this site

I ordered 3 pairs of gloves but recieved 3 single gloves, in picture they show clearley pair. Certanley this is a rip off

Deception and bad business… possibly fraud ( pending). If part if the order I made with fruugo cannot be fill, fruugo needs to return my money directly… i did not order thru a 3rd party … i was not aware this was to be ordered thru a 3rd party.
I ordered from Fruugo. Return the money for the order that was cancelled by vendor directly. If Fruugo passed the order to a 3rd party, without my knowledge, Fruugo is held responsible.
Fruugo has no means to contact them directly… they just pass thru complaints from a pull down menu to the 3rd party they found for you item. If something goes wrong … Fruugo takes an irresponsible position… again bad business practices … possibly fraud ( pending).

It has been confirmed by the 3rd party - fraud involved. Here is a section of the email and they Fruggo kept a portion of the refund:
Order #******* is geannuleerd omdat we vermoeden dat het frauduleus is en uw betaling is terugbetaald.

The second part of the order, got a fake tracking number - click and it goes to nowhere (dead end)
"Wrong Link
You have clicked on an invalid link. Please make sure that you have typed the link correctly. If are copying this link from a mail reader please ensure that you have copied all the lines in the link."

Many weeks gone by... buyer beware - cannot contact Fruugo directly.

Ordered something, arrived late and does not work at all. They said to send back but the postage is a rip off - DO NOT BUY FROM THIS SITE

Purchased 2 sets of carpal tunnel hand supports and only 1 delivered. No customer service.BUYER BEWARE

My package never arrived, no answer, no refund. They are scanners. Do not order anything on fruugo!

This has been going on for over a week now. At first i thought its local & hence ordered to later find out its not. Ordered 2 coiled charging cords under 1 order, received 1tracking number from 1 retailer other retailer sent an email same time with confirming order & ready to be shipped but no tracking number. I have sent pics of the courier received and 1 product from one retailer. Raised an enquiry its a nightmare getting an update or response for it. With no positive outcome as yet, their online GET HELP is a joke. After sending messages pertaining to the issue you receive an email sorry to here you did not receive your order to investigate can you send your address with zip/postcode, did that too and you still get similar email response vs anyone genuienuly trying to resolve the issue.
Wast of time for me but giving other a heads up to be aware and not to waste your time & money here. The one retailer "DOVEMA" product i received from was the only one who responded when enquiry was raised that he has checked from his end and order shows completed. I responded back to him positively in fact he was the one who suggested it might be from another retailer and asked me to check. Below is my message to them FRUGGO on their forum. BAD RETAILER STUFF ENOUGH

We are going around in circles very very time consuming & frustrating. If you can't help in sending me a simple update on my order not recieved and keep on sending idotic emails of message not delivered after sending it from your web page its pathetic. Can you please cancel my order and refund me my money or send me the product. A simple reply to this i would expect from your end is Yes we can refund you your money for the product not received or we are sending you the product and here is the tracking number. Can you do that. I would like to give my feed back to your bosses for such a shoddy job and customer experience.

My order never arrived and it was just a tiny piece of adapter. I waited and waited and never came. DO NOT MAKE ORDERS IN THIS COMPANY!