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From You Flowers Reviews Summary
The company has garnered significant negative feedback regarding its customer service and product delivery. Common complaints include late deliveries, poor-quality flowers, and unresponsive support, leading to customer frustration and disappointment. Many customers have reported receiving arrangements that did not match their orders, contributing to feelings of being misled. Conversely, a small number of reviews highlight satisfaction with the quality and variety of flowers when orders are fulfilled correctly. Overall, the prevailing sentiment suggests a lack of reliability and accountability, indicating a critical need for improvements in service and product consistency.
This summary is generated by AI, based on text from customer reviews
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Easy and customer service was very helpful
Thank you for the timely delivery and great options.
The flowers delivered were very pretty- but had none of the purples and blues
As shown in the picture. Only white and yellow. That was the only disappointment.
I did not like the handling charges or the expedite fee
Very happy with the flowers ordered and delivered one day later. Highly recommend this site for all floral needs.
Easier to use coupon codes than other sites.Beautiful arrangement, great value, timely delivery.
This was so easy and affordable compare to our regular florist. I highly recommend your company. Thank you.
Flowers were not delivered same day as ordered due to some delivery issues on the recipient's side but customer service was awesome with follow-up calls!
I was forced to give a 2 on delivery time as they were delivered 5 days late due to computer issues. I was however, contacted and all issues were rectified in a fare manner of time and was happy in the end with the services and delivery!
So far so good. We will see when it is delivered...\
Daughter was very happy!
Thank you for make this easy for me. The selections to choose from are great,
I've ordered from this site a couple times before, and have always had success. But this time the flowers I ordered looked nothing like the picture. It didn't even have the same flowers. I chose the flowers I did because my mothers favorite flowers are pink roses, and I also chose it because it had purple in it and both her and I love purple. She received a bouquet with zero pink roses and no purple flowers. Instead it had stargazer lilies and some pine tree branch things.
I ordered flowers yesterday to be delivered today before 12:00 PM and it is 1:00 PM and still no flowers. I contacted them and their excuse was that they are very busy and will try to get the order out before the business closes. I asked about their "Guarantee that flowers would be delivered in the selected time frame", I was told they would refund the $4.99 expedited fee... very frustrating! I have ordered from them in the past and never had an issue but this is an awful experience!
Easy to use, would be great if the Hospital was a dropdown
The service was exceptional and quick. The items arrived in a very timely manner. I am very satisfied with their service in this matter. I would use them again for whatever flower needs I have next.
Very satisfied. Timely, efficient service!
I like the choices, I like the discounts you give but I think the shipping is a little high. I sent this order as a thank you for some excellent customer service and I have no way of seeing what they got (another city). Might be a lot of work, but it would be nice to have a photo of what the florist choice ended up being. Otherwise, I like this site.
This was my first time using your service. I wasn't sure what to expect. However, both myself & the recipient were completely happy w/ the gift & the prompt delivery. Made her day!
The company added some white tulips to the design that were not in the picture and that did not add anything to the design. They just looked haphazard. The grass that they added would have been ok if they had just not added the tulips.
The discount for the particular website and the service handling is not clear until the end and that would have adjusted where I ordered from.
Very user friendly site with a great variety! The flowers arrived shortly after I placed the order and they were nice.
The flowers were beautiful just as pictured and described. I thought they were pricey but checking other sites that is the going rate. I ordered the chocolates too and would be happier with a smaller box of better quality chocolates, perhaps Godiva or Sees brand.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members