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From You Flowers Reviews Summary
The company has garnered significant negative feedback regarding its customer service and product delivery. Common complaints include late deliveries, poor-quality flowers, and unresponsive support, leading to customer frustration and disappointment. Many customers have reported receiving arrangements that did not match their orders, contributing to feelings of being misled. Conversely, a small number of reviews highlight satisfaction with the quality and variety of flowers when orders are fulfilled correctly. Overall, the prevailing sentiment suggests a lack of reliability and accountability, indicating a critical need for improvements in service and product consistency.
This summary is generated by AI, based on text from customer reviews
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Very very happy with the whole process. Thank You
Thank you for delivery my package on time to the birthday boy :)
No
The site needs a face lift. Searching wasn't fun. But the flowers are affordable and similar to more expensive sites.
I've already contacted customer service and a refund was applied for the balloons that were never delivered. Though there was an apology in the email, it doesn't do anything to make me feel like I'm a valued customer. I probably won't return to purchase anything again since my mother received an incomplete order. I'm still waiting to get a picture of what was delivered to make sure she even got the right stuff! I'm disappointed in this experience.
I love ordering from From You Flowers. The recipients are always delighted.
Love the flowers and your prices~!
Easy... except the service charge was a surprise! My friend loved the flowers I sent to her.
Ordering simple, quick, efficient. I don't know yet about delivery and quality.
Delivered on time and recipient stated quality was good.
Simple easy quick
Great service
I love the fact that you emailed me with the free delivery offer - well done FromYou Flowers
Easy - Great product pictures to help you decide!
I became a tad frustrated - I purchased a $**.** Gift Certificate that I planned to use. The site did not accept it,causing me to have to order in the future. After calling, the customer service, the Gift Certificate remains unused. Very frustrating to the customer.
It was quick and easy. Thanks so much.
My first time ordering through you. I have had bad experiences from others so I am anxious to experience your delivery practices.
Placed order at 6am, picked item for same day delivery and paid for delivery before noon. Wife left work at 3 flowers for our anniversary never arrived. I called company at 1 when they werent there your company said checked with florist on truck should be there before 3. Didnt come. Called your company at 4 and they said they couldnt do anything till driver came back. Called nect day to say florist never delivered. Asked if they could deliver and told them i had stated she was off work for the week. Florist delivered next day to house claimed it was your companies fault and should order direct and not thru you. Someone was lying if your rep said it was on truck yet florist said didnt get order.
The 15 dollars at the end is a lot to surprise people with at the end of a purchase. Some more clarity of the true price would be appreciated.
So far so good. Good interface, easy to use.
*After delivery* Delivery was quick! It went well. Will definitely be using services again!
Ordering process could be a little clearer. Cannot comment until I see how the flowers compare with the photo and how well the delivery service works. Otherwise, so far, so good. The bad is that shipping costs are exhorbitant. I wouldn't have ordered without the discount but still think they are very high.
I indicated that I would like delivery before noon, however, the gift was not received by my mother until almost 2:00 p.m.
Prices are a little high
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members