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From You Flowers Reviews Summary
The company has garnered significant negative feedback regarding its customer service and product delivery. Common complaints include late deliveries, poor-quality flowers, and unresponsive support, leading to customer frustration and disappointment. Many customers have reported receiving arrangements that did not match their orders, contributing to feelings of being misled. Conversely, a small number of reviews highlight satisfaction with the quality and variety of flowers when orders are fulfilled correctly. Overall, the prevailing sentiment suggests a lack of reliability and accountability, indicating a critical need for improvements in service and product consistency.
This summary is generated by AI, based on text from customer reviews
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Easy and love the pictures!
My order won't be delivered until December 23. There isn't a choice for orders not delivered yet listed on your survey! When the flowers are delivered, I will be glad to take the survey again. Thank you.
I am ordering from Canada and I don't have the State. You should let Canadian to enter the province code instead. Thanks
Easy to order love the four hour guarantee.
The picture that was shown was far from what was delivered. I even upgraded for $**.** she received 3 roses and 3 carnations in a sad arrangement. I was so embarrassed. It looked like I sent some cheap $**.** arrangement. It was horrible.
Would have been good to know that there would be a $**.** service/handling fee before already submitted the order.
Pricing is very reasonable in comparison to other sites. Although, in this instance, the local florists were unable to complete same day delivery. FYF notified me and offered to enhance the gift basket with more fruit and send an apology with it for the late delivery. Customer service was very good.
I won't know my satisfaction until I confirm the flowers have been sent and are as expected.
EASY TO USE, PRODUCT LOOKS GREAT.
Shopping was very easy and useful. Next time, show the $** shipping charge before payment is actually received. :)
What a life saver! Flowers in 4 hours! Very easy to use website. Order processing is fast. I expect the flowers ordered will delight, too.
Flowers were delivered on time w/ door to door service & extra info. On how to take care of flowers. Arrangement was very pretty & flowers lasted a long time. Will definitely use again!
Everything went smoothly.
Difficult to find what I was looking for.
The actual website was fine and the company very helpful. After placing my order, I received a call stating that my order could not be delivered the same day after all but would be delivered that Monday (this was Sat.) I said that was fine. However, the flower delivery was not actually attempted until that following Tuesday and then not actually delivered until that following Thursday. That was 5 days after the originally promised "same day" delivery. Since it was contracted out to a local florist, I don't believe the company should ever use that florist again! It was ridiculous! My sister received her "birthday" flowers, 5 days after her birthday!
First time ordering from you but so far I am pleased. I will have to see what my friends think when they receive the gift.
My Friends received there and just loved them. They said they were beautiful!
Easy online ordering fair prices quick checkout.
Sent fruit basket to my parents as they are now vegan.
They loved it.
Great gift for them. Delivered on time
I had to use the site out of necessity since my car is not working and I could not get to the store to order the flowers. The prices are ridiculous and tacking on a fee at the end made the price obnoxious. Next time I will just send them a gift card.
Upon seeing a photo of the flowers from the reciever, I was highly disappointed that the same colors were not used. The choice was based specifically on bright colors and the order sent was not the same as what was ordered.
Easy to order. Proof will be what the product actually looks like. [Shipping charge seems high]
MY daughter received the flowers on the requested date. She said that they were pretty and liked the arrangement.
Easy and reliable. It made it so special for my parents
On their anniversary!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members