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From You Flowers Reviews Summary
The company has garnered significant negative feedback regarding its customer service and product delivery. Common complaints include late deliveries, poor-quality flowers, and unresponsive support, leading to customer frustration and disappointment. Many customers have reported receiving arrangements that did not match their orders, contributing to feelings of being misled. Conversely, a small number of reviews highlight satisfaction with the quality and variety of flowers when orders are fulfilled correctly. Overall, the prevailing sentiment suggests a lack of reliability and accountability, indicating a critical need for improvements in service and product consistency.
This summary is generated by AI, based on text from customer reviews
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Bouquet not as pictured. Very expensive for what was received.
I was very impressed with this service. However, my only complaint would be that I specifically ordered arrangement that looked like a cake. (I chose this arrangement for the novelty.) When my friend sent me a picture of it, it did not look like a cake at all. In fact it differed greatly from the picture on your website. The website picture showed a tightly arranged sample, whereby my piece was loosely arranged and contained less flowers. The recipient loved her flowers or I would have sent you a formal complaint. (I can send you a picture if you request it.) Thank-you
It was great
Great experience at a great price!
My shopping experience was really simple which really helped during this sad time. Best friend of 50 years just lost her husband due to the Covid19.
A little pricey but worth it I hope
Too many hidden fees and extra charges
I ordered the flowers for 9/21 delivery to my wife at her place of work. They were not delivered. It is a big place but only has one entrance. She checked with everyone at the front office and no delivery. I emailed customer service on 9/22, they responded with the florist couldn't locate my wife, so they didn't deliver. However, they delivered later 9/22 and didn't locate my wife then either. Left them at the front desk. Obviously, they forgot to deliver on 9/21 and tried to cover themselves. Upsetting because 9/21 was a big day. I replied back to customer service that the flowers had been delivered and they responded later with 'the flowers have been delivered'. Ugh automated responses.
Overall delivery and product were fine. The shipping and handling charges seemed high when the were half the cost of the product though.
Beautiful arrangement and delivered early in the day.
Good service
Wish there was a way to have ordering website know if I had a bonus on file. Emails come randomly with that info and don't always coincide with a reason to order.
The item I chose was a gift. The person who received the gift was more than satisfied. I will continue to order from this company.
Have used ProFlowers for years and have always had a good experience.
It's very satisfied
Easy and pleasant experience
I've asked before - I'd like to see a picture of what is being delivered
It was a great experience, easy to buy and deliver on date. Since I am not in the States some sites will not allow the purchase but my experience with you was great.
It was my niece's birthday and we wanted her to know that despite being far away, we remember and love her.
The selection was amazing! The prices were great! The entire process was a wonderful experience.
I used your service once before and didnt get the amount of flowers I paid for. This time the flowers were deliver a day late, and the flowers were beautiful but to many flowers were packed in vase that was to small.When you pay for something you want it right.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members