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From You Flowers Reviews Summary
The company has garnered significant negative feedback regarding its customer service and product delivery. Common complaints include late deliveries, poor-quality flowers, and unresponsive support, leading to customer frustration and disappointment. Many customers have reported receiving arrangements that did not match their orders, contributing to feelings of being misled. Conversely, a small number of reviews highlight satisfaction with the quality and variety of flowers when orders are fulfilled correctly. Overall, the prevailing sentiment suggests a lack of reliability and accountability, indicating a critical need for improvements in service and product consistency.
This summary is generated by AI, based on text from customer reviews
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The flowers were delivered to an address the wasn't the recipient's address. Instead of Chestnut Ave. The flowers were delivered to Chestnut Rd. This seems to happen often and the people get in touch with each other and eventually stuff gets to the right place. However it would be good if things got to the right place to start with.
Birthday Arrangement didn't look exactly as it looked. The recipient said only one Lilly was open. The second one opened 5 days later. The third one still hasn't opened.
They were gift and appreciated I have not seen them so I am hoping they are what they were said to be
Excellent!...a beautiful fall arrangement!
I sent the flowers, i didn't receive them. Person who received them was happy with flower arrangement.
The flowers were not delivered until 7pm - to a doctor office - the order was left out side since everyone had gone home for the day. She did not get the order until Tuesday. Luckily they were not stolen from the sidewalk.
My friend loved the flowers They are beautiful
Thanks
The flowers were beautiful. I would use this company again.
The flowers were beautiful just like the picture!
Paying 1/2 the price of the flowers for delivery is very high
The flowers were beautiful! Thank you!
The flowers didn't come on the date I selected when ordering them.
FYF is my go-to for out of town flower gifts. To date, every one has been beautiful.
Very easy to use and very beautiful flowers
Update: I sent birthday flowers this time. They were delivered on time and were nicely arranged.
Original comments: The shopping experience is fairly easy. I would very much like to see an option for comments or special instructions/notes to the florist. That would be helpful to both the consumer and the vendor for substitutions, preferences, etc.
I also wish customers could upload photos of what they received.
*I had a bad experience in the past with the order NOT being available THE DAY OF DELIVERY. That was a disaster. Customer service rep was apologetic and tried to help but nothing he could do.
I was promised delivery on an alternate date (Not possible- Funeral arrangement) or credit to use towards future purchase but never saw it in my account.
I am going to give this site one more try. Hope it goes better this time.
My mom loved the beautiful flowers last year, and she loved the beautiful flowers again this year. Thank you!
On time & beautiful!
Well pleased. Site easy to use
Hope it gets there thank you
The recipient loved it and that's what matters most to me. Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members