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The company has garnered significant negative feedback regarding its customer service and product delivery. Common complaints include late deliveries, poor-quality flowers, and unresponsive support, leading to customer frustration and disappointment. Many customers have reported receiving arrangements that did not match their orders, contributing to feelings of being misled. Conversely, a small number of reviews highlight satisfaction with the quality and variety of flowers when orders are fulfilled correctly. Overall, the prevailing sentiment suggests a lack of reliability and accountability, indicating a critical need for improvements in service and product consistency.
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Delivery availability needs to be shown sooner. Not after the card message
I have ordered before and the recipient said the flowers were absolutely beautiful! Very easy to order!
I was so absolutely pleased with what was delivered to the recipient of my order. It was beautiful and it came right on time.
The chocolate was great
Upgraded to deluxe again. Had to start over. :P Every time I put together an order I choose the cheaper option. I go through the process, get to the review of my order, and the order has been put in for the higher end bouquet. I have to cancel out, and start over, a big waste of time. The flowers and the products have all been great. Fresh flowers, and big smiles from the recipients. I just wish the website didn't have a mind of its own.
I was so happy to receive a free shipping offer!
Easy and straight forward! Thank you!
After seeing the photo my daughter posted, the roses were not pink and the bear's ribbon was a brownish color...not pink. I expected the end result to look like the photo on your website. Not a big deal, I know, but this was a get-well bouquet for my ten-year-old granddaughter and she's very partial to pink.
I hope the flowers given are as lovely as the picture. User friendly website.
Was really delivered later than expected!
The price was supposed to be $35.99 not $44.99.
The flowers were beautiful and arrived exactly as requested. Thank you
Flowers came right on time and were beautiful
Wonderful experience, would order again!
The person that I got the flowers for was completely happy... They were beautiful!
Omg, the flowers were beautiful, just as pictured on the website. They arrived on time and my cousin was delighted. Will never order anywhere else.
I chose a beautiful arrangement for my sister's 60th birthday, she happens to love the color purple and for each milestone I have sent her purple roses. The arrangement that I ordered contained purple roses however she didn't receive purple roses but pink.
It was really nice experience
I Thought you had lovely arrangements to choose from and your web site was easy to use.
Such an array of choice and easy to order.
Thank you
Wonderful Thank you
Answer: Truthfully I was so livid when I spoke with them that I demanded my money back since it was their error and demanded they send me an email as confirmation that I cancelled the order and that I would receive a total refund. Hope that helps
Answer: I'm sorry in advance
Answer: My delivery came at 640pm on the day it was scheduled, I checked several times during the day and couldn't get anything but thst the delivery was scheduled.
Answer: Yes I have been informed that it will be recovered due to flowers not being delivered.
Answer: That's how this company works. You can't trust a date that they've promised they'll meet. I'd get a refund, and shop elsewhere.