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From You Flowers Reviews Summary
The company has garnered significant negative feedback regarding its customer service and product delivery. Common complaints include late deliveries, poor-quality flowers, and unresponsive support, leading to customer frustration and disappointment. Many customers have reported receiving arrangements that did not match their orders, contributing to feelings of being misled. Conversely, a small number of reviews highlight satisfaction with the quality and variety of flowers when orders are fulfilled correctly. Overall, the prevailing sentiment suggests a lack of reliability and accountability, indicating a critical need for improvements in service and product consistency.
This summary is generated by AI, based on text from customer reviews
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Great and simple way to order flowers from abroad.
Best deal I found. Beautiful flowers & arrangement! Was very satisfied!
I randomly picked my husbands credit card and I understand you want to verify. All Cc companies allow a 3 way call. I'm really disappointed I had to remake the order again bec I know my husband will not have time to come Wait on the phone when he would call back
Paid 3.00 extra fir sane day abd it didn't come that day
Delivered on time and fast
Website was easy to use and the customer service was great. Value for money was not great. I ordered the largest bouquet and was extremely disappointed in how small it was. Very Happy with the delivery time
Excellent!
Always my go to florist.Flowers are always fresh and beautiful
Flowers were as advertised and prompt delivery. Recommend highly.
I thought the extra charges were pretty high.
The delivery was faster than I expected.
The flowers my mom received were not the premium selection...I did not get what we ordered...there were only 2 lilies (one open and browning and one closed, mostly carnations and 3 roses. The vase was white and the size was definitely regular not premium. Very disappointed. I contacted customer service and they were very helpful in rectifying the situation. I do not blame fromyourflowers.com, it was the local florist who executed the order that should take the blame. The local florist most likely assumed I would not ask my mother for a picture of what she received.
I placed a same day order and was notified 3 hours later that the delivery would not occur until the next day and the additional fee would be refunded. I suppose that is pretty standard so I wouldn't say I'm "unsatisfied", I think if there were some guidelines to set expectations for submitting an order by a certain time would guarantee same day delivery would have been better.
Surprise! $15 delivery fee, $3 same day/weekend fee but I'm ordering September 17 for delivery September 18 which is Friday, a regular business day, not a weekend. Received email 9/18 saying delivered. Then 2nd email saying can't be delivered, will deliver 9/19. On 9/19 received email that there was no florist in area. Shouldn't that have come first. Delivery finally confirmed 9/21. Don't know when it actually arrived.
Delivery was faster than expected especially for same day delivery. Prices are better than many flower delivery services but the delivery fees detract from the overall savings. Still, I will continue using this service. It has become my "go to."
Your flowers have been lovely.
I saw a picture of the flowers and they looked like the website pic. My niece said they were beautiful. She loved them and was happy. Therefore, I'm a happy customer!
Prompt service. Beautiful flowers
Shopping easy and fast
Hope the arrangement is better this time
For the cost the flowers were pretty but I don't think is was as large as it should have been it needed a few more flowers
The balloons were correct
Thanks for follow up and confirming product delivery.
The order started of at $35 ended up costing $66 with all the charges.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members