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From the business
Flower delivery.
From You Flowers Reviews Summary
The company has garnered significant negative feedback regarding its customer service and product delivery. Common complaints include late deliveries, poor-quality flowers, and unresponsive support, leading to customer frustration and disappointment. Many customers have reported receiving arrangements that did not match their orders, contributing to feelings of being misled. Conversely, a small number of reviews highlight satisfaction with the quality and variety of flowers when orders are fulfilled correctly. Overall, the prevailing sentiment suggests a lack of reliability and accountability, indicating a critical need for improvements in service and product consistency.
This summary is generated by AI, based on text from customer reviews
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I would have given higher rating, but no option for Delivery INSTRUCTIONS. Please add this to your website.
Your 14.99 service fee was not mentioned in the beginning. Don't like surprises!
Your service and website absolutely fantastic and delivery time fantastic... however, I ordered a "yellow bunch" in honor of my friend who loved yellow who passed away last year...there were a couple of yellow flowers but mostly red and purple...
Beautiful plants available. Easy to use site. Reasonable prices.
Recipient of product said they brownies were delicious!
Shopping was great. Flowers are beautiful. Loved that delivery time was early. Great service and product! Prices good too!
Friend received the flowers as she was leaving the hospital, so I am thankful for the same day delivery option.
I like the selection but when I got to checkout I couldn't change code for discount. Had applied code automatically and wouldn't let me remove to change it to other one but flowers were on time and I haven't seen them because were sent as sympathy gift but will ask recipient if they were as hoped. Didn't speak to anyone in customer service so can't really speak to that. Thanks
The price of your flowers is a great price but the surprise was the $15 service fee,it took away the great price of the flowers. I think that's a little much otherwise the flowers are beautiful.
Tried 4 cards 3 were rejected, why
Perfect perfect, perfect.
Fantastic company!
Tried to contact customer service to add address information as the website doesn't have enough space to fill in the complete address. I was told to contact the delivery company UPS. I tried several times and just hit the same recording. I called customer service and asked if they can contact UPS for me since they are customer service. They just kept repeating the same thing dozens of times unt I got frustrated and hung up then they repeatedly called me back still repeating the same thing.
The flowers weren't as full as the picture showed. They were pretty but I was expecting a few more flowers
Great Selection, Great Web Site, easy usability..
Simple process and good selection The arrangement was beautiful and above my expectations
Order was delivered exactly when promised.
Not only was my order delivered within hours of placing it online-it was exactly what I expected and a great value. I will definitely order again.
My daughter sent me a picture of the flowers. They are beautiful! Thank you!
It was quick and easy for someone who hasn't ordered flowers before :) Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members