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FreeTaxUSA Reviews Summary
FreeTaxUSA has a rating of 2 stars from 289 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FreeTaxUSA most frequently mention state taxes, last year and customer service. FreeTaxUSA ranks 60th among Tax Preparation sites.
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$#*! is full of bad companies like this $#*!ty $#*! mother$#*!ing slut bag who steals 14.99 from people for nothing
THIS NEW VERSION OF FREETAX HAS PROBLEMS. SOFTWARE NOT CAPTURE WHAT I ENTER in major records. I ENTERED ALL OF THE DATA 5 TIMES. I USED this software for any years without a problem. WHAT HAS HAPPENED?
PLUS THEY CHARGE FOR REAL HELP.
IT IS A PAIN JUST DOING A TAX RETURN -- AND NOT SAVING MY WORK IS TELLING ME NOT TO USE THE PRODUCT ANY MORE
Hi Marilyn, thank you for being a long-time customer of FreeTaxUSA! I am sorry to hear of the trouble you've had with entering your tax information. Our customer support agents would be happy to look into this for you. We offer quality assistance from within your account - please sign in and use the "Contact Support" link in your account to contact a customer support agent.
I'm a penny pincher. So when they asked for the $15 for state taxes before even seeing my return, I was optimistic. Doing my taxes prior or turbo getting an idea i heard this was better, only for them to tell me i owed my state over $1300. At this time obviously incorrect and a waste of $15. Also they have no customer support number.
Hello Jamin, I am sorry to hear of your frustration. Our customer support agents are happy to help in assisting with your state filing and we do guarantee our calculations. We would love to look into this more for you. Please sign in to your account and select the "Contact Support" link in the upper right-hand corner of the page.
Not everyone uses a 1095A! Some people use 1095B. Or 1095C. Because of their incompetent tax tool theres NO OPTION! I have repeatedly tried to file using their scrappy software only to be rejected by the IRS over 4X's! I went to H&R block who also is free to file and they gave 1095 options unlike this scrappy service offered by freetaxusa! Last year IRS corrected returns without people having to file an amendment. No worries but not mine because I used freetaxusa who refused to put my DD info on my return because FTUSA decided I didnt need it on my tax return! Highly NOT recommend!
Hi Stella, we're sorry to hear of your frustration. The IRS often changes their requirements for reporting certain information on a tax return each year, and our software is updated each year to stay up to date with those IRS requirements. Please contact a customer support agent if you wish to discuss this further. You can use the "Contact Support" link within your account to get connected.
Mistakes in their software and they don't stand behind it. Look to a different filing company that is honest.
Hello JD! I apologize for the trouble you have had using our software. We do guarantee the accuracy of the return based on the information entered in the software. We would love the chance to look into this and see what is going on. Please log into your account and click on the "Support" link in the upper right corner of your screen. You can also choose to email us directly at support@freetaxusa.com.
I used them to prepare a prior year return. They were easy to use, but for some reason they couldn't find my credit union by name. Of course tax forms require a lot of private info, including financial information, such as the name of that credit union. That same day someone tried unsuccessfully to login to my credit union account. I can't prove they were involved. But maybe.
In retrospect, their site has some bad online reviews, including at your site.
Hi Mitch! We take the security of our customers' private information very seriously. Please see our security information at the following link: https://www.freetaxusa.com/privacy.jsp
We would be happy to pursue this issue more from within your secure account. Can you sign in and click “Contact Support”?
Rechecked with employee who said it is valid. Communicated with free tax twice and free tax still refused to correct their system.
Hello Richard. According to the IRS an Employer Federal ID is a 9-digit number that is assigned by the IRS as an identification tool for each business entity. We would love to look further into this. Would you please direct message us your email address so that we can be sure your concerns are addressed?
They added a credit to my to my tax that I knew was not right, then they charged me $20. Plus to stringhten it out for me, The IRS just told me, after 45 minutes waiting, I was correct!
Hi William! We apologize for any frustration this has caused you. We would love the chance to look into this and see what is going on. Please log into your account and click on the "Support" link in the upper right corner of your screen. You can also choose to email us directly at support@freetaxusa.com.
I did my return in Turbo Tax but Turbo Tax wouldn't efile it because it was past Oct 15,2021. IRS says they are accepting efiles through November. I looked for hours. This site accepts them through Oct 20,2021. I needed efiling so I can update my tax filing for student loan recertification otherwise payments will go up to over $1000 per month and I don't have that kind of money. If you mail in the return, it may take months for your records to get updated to the other agencies.
Please be legit. And I am getting a refund. If your aren't then... Winter is coming.
Hi! We're glad you found us! Yes, the IRS is allowing returns to be e-filed through October 20th. After that time, the e-file season is closed for 2020 tax returns as required by the IRS.
Feel free to read our customer reviews here: https://www.freetaxusa.com/reviews.jsp?thn=C2CF09BE0C20D19735133A89892700BF
Free tax usa had me spending about 2 hours submitting info for e-file. Then it shows me a pop-up stating: " great, we found no issues with your return" so then I pay with credit card. After payment they say they need more info before it can be filed. They want some stupid pin from 2 years ago when I filed through a third party. So because I no longer can get this info from 2 years ago they say my return can't be e-filed! Well I paid to have it e-filed! I am not getting what I paid for/ what was promised to me. This also happened to 3 other people I know! FREE tax USA IS A SCAM! SCAMMM! SCAMM!
Hi Ragen, it sounds like you may be having problems with the prior year AGI/pin requirement. I am sorry for the frustration with the filing portion of your return. The IRS e-file system needs this in order to accept an e-filed return. Our Customer Support team would be happy to help you get this figured out, please log into your account and select "Support" in the upper right hand corner. We will then be able to assist you with this issue. Thanks!
I filed my tax returns on May 1st, and because I was filing as married filing separately, I had to mail my tax returns in. But it's interesting because my husband also used FreeTaxUSA to file his returns as married filing separately, but he was able to file electronically and has already received his refund. But that's not my issue. My issue is once I filed my returns, my federal tax return documentation noted that I had to mail my paperwork to the IRS in Fresno which I did on May 3rd. Over the past 2 months, I've been checking my refund status and it always comes back unavailable. So I go back to FreeTaxUSA's website and the mailing address for the federal tax returns now shows a Utah address for the IRS which is not what was on my original paperwork. I still have the pdf to prove it. When I messaged FreeTaxUSA, I was told the Utah address was always listed and that they didn't know where I got the Fresno address from. That is a lie! He also told me to mail out my tax documents again to the new address! This is the worst customer service, especially in a time when people are being hit hard because of COVID. I will never file with FreeTaxUSA again!
Hello Jasmine! I apologize for any confusion. The IRS has been behind in processing certain returns and refunds this year, which is most likely why you see the status as unavailable when you check the IRS site. You can be assured that they are working to process your refund as quickly as possible. Depending on what state you live in, the IRS instructions do have you mail your returns to an address in Fresno if you mail in the returns before June 19. However, the address to mail in the returns starting on June 19 does change to an address in Utah. Our software has been updated to reflect that change in case you hadn't yet mailed in your returns. However, the returns you mailed in during May this year will still be processed at the Fresno address, since you mailed them before June 19. Again, we apologize for the confusion and will make sure our agents are aware of the address change.
Files on March 10th and still no refund and tried to call no phone number listed I have done the signin and try to get help but not respond
Today it's may 25th already
How are you all getting away with this?
Hi Jones, we have seen a lot of delays with refunds this year and completely understand your frustration! Once your return has been accepted, the timing of your refund is in the hands of the IRS. If your return has been accepted, you can rest assured that the IRS has your return and is working on any available refund. We recommend that you continue to check the status by going to the IRS website at www.irs.gov/refunds. If you have concerns about how your return was filed, we'd be happy to help. Please sign in to your account and click the "Contact Support" link.
The return was free and all, but then when I needed help they were not helpful at all. All I got was "did you call the irs?" "Sorry we don't know" it's been 90 days and I'm about to be evicted in a couple weeks, with no answers. The IRS said they don't have the return but FreeTaxUSA they can't do anything even tho they are the only ones who say the IRS has the return. I haven't had problems in the past but they didn't have some helpful amazing customer service like they advertise.
Hi TC. We are glad to hear you enjoyed the software and preparation process. We do our best to assist customers with their questions regarding the software and their account. Once the IRS system has accepted a return, they do not provide any updates to us regarding the refund status. A very common issue this year is the IRS taking much longer to process refunds for many returns. We are very sorry about the delay with the IRS issuing your refund. Please continue to check the status of your refund using the IRS Where's My Refund tool: https://www.irs.gov/refunds Please be sure to verify the information being entered matches exactly with your return.
I just used it for the second time and I find it so easy to use. In part because anytime youi've got a question you can just click and get an explanation. Taxes has been a super pain for me in the past and it took me less than a day this time. Super happy w/ this and that's why I'm taking time to encourage others to try it. Best. :)
Hello Mark! We are so happy to have you as our customer! Thank you for your kind review! We have the best customers around!
First time user. I used FreeTaxUSA for my 2020 federal and state returns. As a former TaxAct user I can say from my experience this product is much better. Simple and thorough. They had all the bases covered. The process is a breeze and their prices are very good. They have a new customer for life in me.
Hello Thomas! Thank you very much for your kind words and your review. We are so happy that you found our site and look forward to assisting you in preparing your returns again in the future.
I've been using this software for the past 2 years without an issue. Federal filing is free and state filing is $14.99 that's a great deal and pretty cheap. I paid with my debit card and I usually receive my refund through direct deposit within 2- 2 1/2 weeks. I'm reading these reviews from everyone else and I'm unsure why everyone is complaining about a fee that's so darn cheap! I've used other services like HR Block and Jackson Hewitt and they always take at least $200+ out of my refund as payment. Free Tax USA is a walk in the park. You guys need to relax. It's a $14.99 fee not a million dollars
Hello Fatima! Thank you so much for your review! We are glad that you found us and look forward to helping you with your returns for years to come.
For a year of pandemic and relief packages Free Tax USA makes it hard. You have to pay 14.99 before you can even file an amended return when tax services such as H&R and turbo tax (which are way more advanced in software) are free! Who the hell wants unlimited amended tax returns? We just want to file so we can get our damn money! I definitely will be going elsewhere to file my taxes next year!
Hello, Tasia. At FreeTaxUSA, we offer comprehensive and user-friendly federal tax preparation software, which is 100% free to use, no matter how complex your tax situation may be. In addition to this free service, we do offer other optional products at competitive flat rates, with transparent pricing available on our home page. These additional services include the ability to prepare as many amended returns as you need. You are always free to try out those services to see if they are a good fit for you, before you pay anything. Many taxpayers who filed early this year have found they are not required to submit an amended return in order to take advantage of recent tax law changes. If you have questions about your own situation, our customer support team would be happy to help. Please reach out to them by signing in to your secure account and clicking on the Support link at the top of the screen.
I have used Freetaxusa for many years. We use the service and pay for at least 3 returns each year for at least the past 5 years. I've never really had and issue. This year is different. I had to file an ammendment for both state and federal. Its not until after you have paid that they tell you the 14.99 they charge does not allow you to efile state. So you still have to print and mail your return. They know the State you are amending so it really should alert you beforehand. If I knew I'd have to pay for ink, paper, envelope, stamp etc. I'd of just printed the form, filled it out myself and mailed it. I was paying for the convenience. So much for that. Contacted customer care and no response yet.
Hello Michelle. Prior to 2020, the IRS and all states did not have the option to e-file amendments. The ability to e-file an amendment is new this year and many states are not setup to do this yet. We anticipate that we’ll support all states that allow e-filed amendments in the future as they allow this option. I am sorry hear that your experience has not been positive this year, as it has been in the past. We do appreciate your business. Would you please direct message your email address through sitejabber so that we can be sure your concerns are addressed? Thanks!
Still waiting been saying still processing. Now looking at the reviews i don't know what to think. This crazy. Wishing the best
Hi Brandy, I understand your concern and the frustration in waiting for your refund to be sent to you. Unfortunately, since your tax refund comes directly from the IRS, FreeTaxUSA has no control over how long it takes the IRS to send your refund. Once a tax return has been accepted, we do not receive any further information from the IRS regarding your tax return or tax refund.
However, a common complaint this year is that the IRS is processing and sending refunds slower than normal. I recommend that you continue to track the status of your refund, please go to the IRS website (www.irs.gov) and click on the "Get Your Refund Status" link. You can also call the IRS at 1-800-829-1040 or 1-800-829-1954.
If you have any further questions, please email us from inside your account by clicking, "Contact Support."
No support, no reply to e-mail/chat questions, worthless help screens, no ability to view state returns UNLESS you pay money for what they say is FREE-DO NOT USE THIS TAX SOFTWARE PROVIDER-You will be very unhappy. Try Turbo Tax, H&R block, Tax Act or any other company.
Hi Lia, we are truly sorry if you did not receive the Customer Support you had expected and would like to follow up on this. Please feel free to message your email address so that we can follow up. At FreeTaxUSA, the preparation and e-file of your federal return is 100% free, regardless of what forms you need to file. We will not surprise you with an additional fee if your return is more complex like some of our competitors have been known to do. We do charge a small fee to prepare your state return, but there is no obligation. We guarantee customer satisfaction and would like to make this right so please private message your email address.
From the business
FreeTaxUSA is an authorized IRS e-file provider. The company has securely filed millions of federal tax returns with the IRS. Each year, the website helps taxpayers save millions of dollars in tax preparation fees with free federal and low-cost state offers.
Each tax year, a team of tax analysts updates the software to the latest federal and state standards. The software incorporates new credits, deductions, and changes to the tax code. Once the software is updated, it goes through a rigorous testing and approval process with the IRS and each state. This ensures the software is ready for the new tax season.
FreeTaxUSA is 100% made in America. All customer service representatives live and work in the United States. When you file your taxes with FreeTaxUSA, you are supporting American families and creating American jobs.
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Hello, I am so sorry that you ran into issues while preparing your return. Please contact our support team at support@freetaxusa.com and we would be more than happy to assist.