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FreelancerReviews 19,928

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,152
value
1,002
shipping
679
returns
768
quality
1,006
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Japan
1 review
5 helpful votes
Follow Yuki H.
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I earned approximately 250 USD on freelancer.com and then they took around 50 USD as "currency conversion fee" without even asking me if I wanted to convert currency. 50 USD fee for converting 250 USD sounds just way too much and it is very unfair that they do it without asking the user. They actually take fees everywhere without clear explanations. I would not recommend other people to use this website.

Date of experience: February 19, 2017
Canada
1 review
7 helpful votes
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Terrible site DO NOT USE!
February 17, 2017

They took $41 from me and would not refund. Do not even try it STAY CLEAR. Its a good idea but take a HARD PASS on this one.

Date of experience: February 17, 2017
Indiana
1 review
6 helpful votes
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DO NOT USE THIS SITE. I accepted a project and the person never got back to me about what I needed to do. They took $55 from me for using their site. They take a certain percentage of what you make, but the problem is, I didn't make anything because they didn't get back to me. The only reason I bothered with this site in the first place was because I was in a tough place with money and I definitely didn't have $55 to throw around. I'm pissed and worse off than I was in the first place.

Date of experience: February 15, 2017
Australia
1 review
3 helpful votes
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Somehow the progress payment went to the freelancer twice. Raised a dispute and the company sided with the freelancer so I paid double what I was quoted for the job. I suspect the company ended up with my money. I won't use them again. Be careful!

Date of experience: February 14, 2017
Philippines
1 review
5 helpful votes
Follow Blaise X.
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WATCH OUT HONEST FREELANCERS(JOB WORKERS)!

FAKE JOB AWARDING:
https://www.freelancer.com/projects/Articles/Write-post-reviews-Sitejabber-com/
And there are many of this I've searched! More than 40s.
If freelancer(user registered user) accepts the award then it will deduct 10 percent directly from your account. LOL

So if you have nothing because your looking for a job but you loose 10 percent.
What if you have been awarded $1000, then you lost $100 from your account or you will have negative balance $-100. LOL

FAKE PROJECT JOB POST:
https://www.youtube.com/watch?v=fLJ0KeHkPoc
Freelancer.com office guys post this job offer and act as a registered real employer:
https://www.freelancer.com/projects/C-Programming/Delphi-USB-fingerprint-scanner-demo/

I found out that is fake from this website:
http://www.codenewsfast.com/cnf/article/*******827/permalink.art-ng1867q253

They copied it, and it was 6 years ago. 29-Mar-2011

I have doubts that only freelancer.com office guys make job offering post so that there website seems busy which is fake and if they are then they would appear in top 100 busiest website.

I also made a lot of research about freelancer.com job offers, and 60% of the jobs are fake.

Some Employers(registered person as want to hire) are fake and scammers.
Some Job Hunting persons(registered user as want a Job) are scammers too.

I therefore conclude that Freelancer.com website is were scammers meet up.

Freelancer.com is not safe for job hiring or hiring website.

Job hunt is not easy but there are faking.
Hiring is not easy, waste of money if your scam.

Noticed:
If the post will be deleted it means they have read this post.

However NOT ALL freelancer(registered users job hunters) are scammers, they're are few good men who want's to help too and finished the job right.

And NOT ALL jobs posted are fake or posted by real employers, there are few real employers that are good too.

Summary:
There are good and bad because we are not perfect.

Sights:
Software Industry will go down very fast because of open source code, there's no trade secret after all.

Date of experience: February 14, 2017
Colorado
1 review
7 helpful votes
Follow Lucy T.
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The website I used was called Freelancer.com.
First I used the website because I wanted to hire someone to help my project at my graduate school.
In the process, I saw the icon saying Guaranteed.
I often see sign Guaranteed as Money back guaranteed so I thought it was too.

Then I posted the work project, some people posted the entries.
But most of them was not related to my request, and very low quality.

Then I decided to close my project because these are something I cant hire.
First I contacted the costumer support and the person named Rochelle J said they will refund.
Then later another person contacted me and they said they cant close my project and cant refund because it was Guaranteed project.
They said Guaranteed means that it was guaranteed for the freelancers that someone get the job.

(They have "Guaranteed project" and "Money Back Guaranteed project". Which sounds confusing. They said I would have money back if I chosen "Money back guaranteed" project.)

And as I dispute my transection through PayPal, Then they stopped my account and closed my project. Which I don't get provided anything.

Even they closed my project they still have my $169.
I simply didnt receive anything from them and I paid $169.

Freelancer.com said to me that they can reopen project but I don't want to use the service anymore because the quality is very low like if 5-year-old children worked on them. Also my project is already over and I just want to have my money back.

I didn't get provide anything from them and they hold my $169.

2. They present the word "Guaranteed" to the client in the purchasing process. Which doesn't mean its "money back guaranteed " but its guaranteed FOR FREELANCERS that someone would get hired even the client is not happy with the works. Isn't it kind of tricking or scam? If guaranteed not means to the client, shouldn't they use other words to describe? ("Not money back guaranteed" etc...) Because I thought it was money back guaranteed.
They have both "Guaranteed" (no money back) and "Money back guaranteed" (money back) options. But isn't that too confusing?

I see many people claims online that frelancer.com is a scam website similar case as mine.

Don't use the website. They care scam.

Date of experience: February 12, 2017
Canada
1 review
6 helpful votes
Follow aaron t.
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This site is painfully slow to use, it takes forever to get anything done. As a new freelancer your only options are to bid insanely low on new projects - so that you make less than $5/hour for your work, or pay freelancer a ton of fees to get your "certifications" and boost your bids. As someone from a developed country, you can't possibly undercut freelancers from countries with a lower cost of living, so you can't price competitively. This also makes employers undervalue the work you do, so they end up expecting way more work for completely unfair prices. Awful site, would recommend to no one. Don't waste your time.

Date of experience: February 7, 2017
Sri Lanka
1 review
2 helpful votes
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Logo Design
February 5, 2017

Found a keeper, timely, professional, good work all around. Very pleased, would highly recommend. Will use again for future work.

Date of experience: February 5, 2017
India
2 reviews
8 helpful votes
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Fraud been done
February 2, 2017

I am forced to write my story here! As freelancer.com support giving me pre-made answers and not solution to my problem.

Day before Yesterday some automatic transaction happened from my paypal account to freelancer and than payment of 30$ automatically deducted and automatically bid was sponsored to some fake jobs. It was Steal of money by them. Because they were the one were getting benefit doing this. I complaint on paypal for unauthorised transaction as well as on freelancer.com but they both coming up with reason that, i have billing agreement with them and that's why it happened.

How the hell on earth have agreement to steal money from account without owner consent? They have made my account limited right after i disputed the payment and not coming up with any strong solution. All they want the money. Its been happened first time in 2 year.

I am sorry but you guys have to work out on fraudulent activities like this and figure it out

Update: They took my money again of 30$ which client paid me and now total fraud been done of 60$. This is insane. I want someone to help me out. This is fraud.

Date of experience: February 2, 2017
India
1 review
7 helpful votes
Follow shubham k.
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Fraud************
January 31, 2017

Hello Josie,

In my freelancer account showing balance is *******/-

How can i refund money. Because fraudulent deduction from my account icici bank.

I am trying to contact you. Before two days but i am getting a proper answer and revert from your site. Please revert back now.

Date of experience: January 31, 2017
Romania
1 review
5 helpful votes
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I got a contract for content writing through freelancer.com. Although the employer was payment verified by the platform, the time tracking was done by the freelancer.com tracker, the invoices for the project were done by the platform, I asked customer support to verify at the first sign of suspicion, I am still unpaid and freelancer.com says they are not willing to do anything about it.

You can see the content I created here: https://magiccontentpoint.wordpress.com/. I didnțt receive a penny out of the 1400 dollars I worked for.

Date of experience: January 28, 2017
New Jersey
4 reviews
17 helpful votes
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Watch out for freelancer creating unauthorized payments and milestones with money from your account.

Date of experience: January 25, 2017
Czechia
1 review
4 helpful votes
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Scamming scumbags
January 24, 2017

Second time I have had trouble with these scammers. Definitely the last time. Created a contest for video editing, Some freelancers asked me to guarantee the contest. I did. None of them entered. In fact the only entry was from a guy who submitted his own logo and that was it. Contest ended but as there were no entries the only option was to repost. Thus more money. I did not want to repost and pay more money. The contest was deleted. But freelancer refused to refund me. Freelancer are quite happy to have me without the work and also without my money. Because they will disperse my money to a guy for uploading his own logo! It would be different if the guy uploaded an entry that followed the brief a little. But this was completely ignored. Why should he get my money for completely ignoring the brief? Simply because he was the only contestant he gets the money? Freelancer customer service reps (Kathie Hartford, Gary) are equally unhelpful and even rude. They could not care less about the customer. Stay away from these scammers! DO NOT USE.

Date of experience: January 24, 2017
Spain
1 review
5 helpful votes
Follow Beth W.
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OK, I admit, I did not research freelancer.com before signing up. I was beginning to feel it was more just a waste of time than a scam until two days ago when I actually heard back from an employer. Since then I have had two fake projects awarded to me that cost me $50 in project fees. One pretended to want a legitimate job but then quickly asked for naked cam work. The other disappeared. Of course, crickets from freelancer about my enquiries and my account has been restricted because I queried the payments on Paypal. Urrggh! I wish - wish, wish, WISH - I had done a little research before I signed up with them.

Date of experience: January 20, 2017
Australia
2 reviews
5 helpful votes
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UNTRUSTWORTHY BUSINESS

Too long and frustrating to go through blow by blow but in summary.

Support, 24 hr wait, some things are urgent
Bug ridden app. They want us to fix it.
They claim to have Support Live Chat. WRONG
Unsolicited withdrawals from credit card
Complicated/confusing systems
Easily award your project to wrong person the app when trying to veiw their profile
Communication via text and pictures is difficult when discussing engineering concepts.
So many more problems
FREELANCER CARES LITTLE FOR CUSTOMERS, EMPLOYERS AND EMPLOYEES ALIKE.

SAVE TIME AND FRUSTRATION AND FIND AN ALTERNATIVE COMPANY TO WORK WITH.

Date of experience: January 19, 2017
Mexico
1 review
3 helpful votes
Follow Gus D.
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Stay away from this site
January 17, 2017

Yes, It's true freelancer.com has become the largest freelancer site but It's true too that it has the worst quality jobs available. I paid 3 months "professional" subscription for nothing.

This subscription allows you to make 300 bids in a month but I used 10 as much each month because the work is for pennies.

The "jobs" are things like "want to hire some whatever" without no more description and paying $20.

And then, works thousands dollars worth are required to do in days and at small fraction of the real valuation.

This site is more an offshoring and outsourcing job marketplace that must be reviewed and controlled by authorities.

Date of experience: January 17, 2017
Florida
1 review
2 helpful votes
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Scam
January 15, 2017

You are charged a project fee regardless of if the project begins or not. So in essence money is leaving your account before you even or ever earn anything. If you find out that the project is not as it is described you can't get the "project fee" back. I had a situation where after I accepted a job, I was requested to do something differently. I cancelled that day and was given the run aroung

Date of experience: January 15, 2017
New Zealand
2 reviews
5 helpful votes
Follow Frank F.
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After my first job, it took three weeks to get paid (for 'security reasons' - yeah). A while later my second job was accepted, but the employer never contacted me. After trying many Freelancer emails, I contacted support (chat). They would try and send the employer an email. Never heard back The project fee however had already been taken from my VISA account. More chat... can I get a refund then? Oh no, project fees are non refundable.
In frustration I try to close my account only to find that I cannot close it due to a $0.01 balance. I need to request an international transfer for that amount before I can close my Freelancer account.
In the meantime, I find an additional entry on my VISA bill (almost the same amount as my first project fee). More chat... no - no us (Freelancer). Talk to the bank and finally decided to close my VISA account and request a new one.

In hind sight... (read the title of this review!)

PS1 go to the Freelancer website and watch the 'total members' counter. It increases every two or three seconds without ever stopping for more than three seconds - yeah?!

PS2 watch jobs like "I want to you translate something" - no other info. Yeah?!

PS3 watch jobs like "Ivan8923, I have read your profile and would like to offer you...". Yeah?!

PS4 watch jobs like "For this next assignment you will write...". Really?

There is a lot of bull$#*! going on on Freelancer - be aware.

Date of experience: January 14, 2017
Singapore
2 reviews
6 helpful votes
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No stars from me. Here I thought I had found a great writing job this past Monday and when today (Friday) comes after working 36 hours and I can't see the project I was working on or the money I made. I can still see the skype chat where I talked with the person giving me work but no body answers me. I'm just sick and crying because I really needed that money. I will put in a dispute but after reading all the complaints I wonder if I will get anywhere. I have all the emails they sent me and copies of everything so they had better do something about this. How do they get away with such fraud?

Date of experience: January 13, 2017
Bangladesh
1 review
7 helpful votes
Follow Abdullah A.
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1. One Employer hired me for a project with $55 so i lost $5 to accept the project.
2. Next day i completed the project and i found the client is not responding me.
3. I created a dispute and then i saw he responded on dispute and wanted to pay me $0. I accepted as if i didnt accept $0 he may give me negative feedback.
4. OMG he marked the project as incomplete and gave me negative feedback.

Can you imagine a worked didnt get paid for his work, he lost some money to accept the project and now he got negative feedback although he didnt take any money from the project.

God will never forgive them.

Date of experience: January 9, 2017