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Lucy T.

Contributor Level

Total Points
87

1 Review by Lucy

  • Freelancer

2/12/17

The website I used was called Freelancer.com.
First I used the website because I wanted to hire someone to help my project at my graduate school.
In the process, I saw the icon saying Guaranteed.
I often see sign Guaranteed as Money back guaranteed so I thought it was too.

Then I posted the work project, some people posted the entries.
But most of them was not related to my request, and very low quality.

Then I decided to close my project because these are something I cant hire.
First I contacted the costumer support and the person named Rochelle J said they will refund.
Then later another person contacted me and they said they cant close my project and cant refund because it was Guaranteed project.
They said Guaranteed means that it was guaranteed for the freelancers that someone get the job.

(They have "Guaranteed project" and "Money Back Guaranteed project". Which sounds confusing. They said I would have money back if I chosen "Money back guaranteed" project.)

And as I dispute my transection through PayPal, Then they stopped my account and closed my project. Which I don't get provided anything.

Even they closed my project they still have my $169.
I simply didnt receive anything from them and I paid $169.

Freelancer.com said to me that they can reopen project but I don't want to use the service anymore because the quality is very low like if 5-year-old children worked on them. Also my project is already over and I just want to have my money back.

I didn't get provide anything from them and they hold my $169.

2. They present the word "Guaranteed" to the client in the purchasing process. Which doesn't mean its "money back guaranteed " but its guaranteed FOR FREELANCERS that someone would get hired even the client is not happy with the works. Isn't it kind of tricking or scam? If guaranteed not means to the client, shouldn't they use other words to describe? ("Not money back guaranteed" etc...) Because I thought it was money back guaranteed.
They have both "Guaranteed" (no money back) and "Money back guaranteed" (money back) options. But isn't that too confusing?

I see many people claims online that frelancer.com is a scam website similar case as mine.

Don't use the website. They care scam.

Lucy Has Earned 7 Votes

Lucy T.'s review of Freelancer earned 7 Very Helpful votes

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