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FreelancerReviews 19,955

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Serbia
1 review
0 helpful votes
Follow Milos M.
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My experience with Freelancer is overall very positive. It has been my main income source for over 4 years. Helped me a lot to improve my skills, working habits, provided financial security and so on.

But, I have noticed that getting job is harder and harder, even for me who was building up reputation several years. Not very satisfied with bidding system, not happy how clients are seeing proposals (only couple per page which is not fair for the majority).

I would like for this platform to be more friendly towards all workers, not only top 10 who are placing bids and usually are companies, not individuals. More chances for all people despite their ranking. I wish that everybody can find his own place and have income. This way it is easy for the ones on the top, and a true struggle for beginners, even though they might be as competent for the work, if not more than the top freelancers.

Make it more user friendly, simplify design so clients can easier find what they need, make longer list of freelancers display on their page when they need some work, not just few as it is the case at the moment.

Date of experience: August 3, 2017
BA
1 review
0 helpful votes
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Preferred Freelancer Experience
August 4, 2017

My Experience with Freelancer Team and all Preferred Freelancer is perfect and excellent. They are always available, available to help and do everything they can to help you in this business.

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
Follow Umair U.
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I have been using freelancer for last 2 years. And earned about $8000 in 2 years. It's great platform for earning. Even I am not using any other platform like upwork because of this. Thanks

Date of experience: August 3, 2017
Serbia
1 review
0 helpful votes
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Awesome website
August 4, 2017

As I've been working for short time on this website, it has a lot of opportunity for jobs. Why is my rating only 4 stars, it's because of high fees and so many fake projects which usually beginners fell of on those frauds. The great thing about freelancer.com is security and community.

Date of experience: August 3, 2017
Bangladesh
1 review
0 helpful votes
Follow Rony J.
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I have been working at freelancer.com since last 7 years still yet, Really, I am proud to be a part of #Freelancer

Date of experience: August 3, 2017
BA
1 review
0 helpful votes
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Awesome
August 4, 2017

This is an awesome experiance! I would've recommend to everyone to try this type of work. Perfect platform, one of the best!

Date of experience: August 3, 2017
Serbia
1 review
0 helpful votes
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Dedication of The Recruiters
August 4, 2017

When I started climbing the ladder in Graphic design field I started to notice that some of the recruiters really DO care about the freelancers. Especially the new one. They can really recognize the talent and effort I make.
Preferred Freelancer Program changed my life and gave me the opportunity to showcase my talent easier. Thanks to some regular recruiters I've reached my potential and still improving!

Date of experience: August 3, 2017
KR
1 review
0 helpful votes
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Jessica B was great!
August 4, 2017

I have some problem with payment today, i chatted with support member team, Jessica B was very helpful, She was kindliness, I recommend her. Thanks

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
Follow Majid S.
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Its been a year working on freelancer.com as a freelancer and i earned a lot from here. I always recommend new freelancers to come and join freelancer.com as there is no such portal like this for freelancing. Always timely payments, never saw the website down because of server issues and i always found very nice clientele here. Hope i will be working here for decades.

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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Really journey is awesome with freelancer :) some up and down came but it is part of life and work but at the end very happy to work over freelancer have complete more than 240+ projects. Everything is amazing

Date of experience: August 3, 2017
Serbia
1 review
0 helpful votes
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Future is present for me
August 4, 2017

Hey, so far, less then a year with you active on your platform, it was really amazing experience, so far me and my family living from my work on this platform, I met great people, some of them are my permanent customers. I also got a few friends who's started on this platform after i told them my experience with the freelancer site. So far, i got few of the jobs offer but refused them since this exactly what i want. Keep up to make this platform even better. :) 5+++

Date of experience: August 3, 2017
Ukraine
1 review
0 helpful votes
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Good experience
August 4, 2017

More than 3 years of active work with Freelancer. All is good! One little moment. Not a very convenient form for sending bids now.

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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Nice helper to get the best wokr
August 4, 2017

I'd love to rate David with a 5 star ratting as he is the best freelancer staff member and recruiter connecting us accurately with the jobs.

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
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Changed my life
August 4, 2017

People in my country with college degrees and full time jobs are not earning as much as I am working part time on projects that are posted on this website as a freelancer. I'm glad I invested my time and effort in building my reputation. It payed off very well.

Date of experience: August 3, 2017
Bangladesh
1 review
0 helpful votes
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Best Graphic Designer work place
August 4, 2017

Really happy to work with clients from freelancer. Great Working place. No problems to withdraw funds.

Date of experience: August 3, 2017
New York
1 review
0 helpful votes
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Best Freelancing Platform
August 4, 2017

Freelancer.com is a wonderful platform with tremendous opportunities every minute. Exceptional user experience and support team helps individuals, small and large companies get their projects completed on time and budget. Highly recommended for employers who are seeking freelancers to complete their project with utmost attention to detail and still be in budget.

Date of experience: August 3, 2017
Australia
1 review
1 helpful vote
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Necessary Evil
August 6, 2017

Too many times I've had my money 'Stolen' from me because employers go to their bank and do a chargeback on their card, saying they never paid for the service. Freelancer actually takes this money that I've earned, and returns it to the employer. There is no protection for the workers on the site.
When questioned about this, and having proof that this was a fraudulent attempt to return clients money after receiving work done, the team did nothing in the way of contacting the bank to tell them it was legitimate, but also wouldn't provide me any information to follow it up myself.

On top of this, constant crashes, a poor chat system and shady rules make this an overall bad experience

I wouldn't recommend them to anyone, but there is only a select few sites that offer the kind of work for people getting into the field that it is a necessary evil to begin with, if you don; t have the capital behind you to bypass this system.

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
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Great Experience
August 4, 2017

It was a great experience, I got a lot of projects because of this program. And they really help both employers and freelancers.

Date of experience: August 3, 2017
Spain
1 review
0 helpful votes
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Great support to solve issues
August 4, 2017

I was experiencing an issue with the membership. Thought it renew this 10th of february and it actually renewed last month, and I had a commitment for a full year, I wanted to get a downgrade (I wasn't using the entire benefits of that actual plan) and the support was very helpful, they approved my downgrade and gave me an excellent deal with the prepaid anual plan. And I'm quite happy now, thanks!

Date of experience: August 3, 2017
Canada
1 review
2 helpful votes
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Asians
August 6, 2017

You can't beat Asians there for price. Useless for US, Canada, UK freelancers. Let's hope something is some

Date of experience: August 3, 2017