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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Turkiye
1 review
1 helpful vote
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Freelancer Experience
October 9, 2017

I needed a designer to quickly design a new logo. I was in a huge rush so I couldn't understand how the system worked at first, so I got confused but, happy end, I have a lovely new logo. I have been using the site since then.

Date of experience: October 9, 2017
Pakistan
1 review
0 helpful votes
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Marvelous Experience Ever!
October 9, 2017

It was an amazing experience ever, My issue was resolved very smoothly and professionally by Marina B, I thank her for her great assistance.

Date of experience: October 9, 2017
India
1 review
0 helpful votes
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Very helpful and good
October 9, 2017

The agent was immediately able to help me with my issue. Great. One more reason to stay with Freelancer.

Date of experience: October 9, 2017
Wisconsin
1 review
0 helpful votes
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Great Chat Customer Service
October 9, 2017

Submitted a few email incidents but never heard back. Chat agent was able to solve in a few minutes, was very friendly and helpful

Date of experience: October 8, 2017
Canada
1 review
0 helpful votes
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Great assistance
October 9, 2017

Antoinette B was straight to the point and helped me resolve the matter quickly. Antoinette B was very knowledgeable as to what my issue was. Thank you Antoinette B.

Date of experience: October 8, 2017
California
1 review
0 helpful votes
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Freelancer support team is the kind and great team.
The support team has always been a great support for me since my first steps on the site which is amazing.
Benny is kind
Thank you so much

Date of experience: October 8, 2017
GB
1 review
3 helpful votes
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Crystal has provided me quick and superb customer services and resolved my issue immediately.
His way of communication and behavior is excellent.!

Date of experience: October 8, 2017
Colorado
1 review
0 helpful votes
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Really helpful for a total noob.
October 9, 2017

I was unsure about a job I accepted and Sandra helped me very much. She was able to resolve my issue to my full satisfaction. Great Job.

Date of experience: October 7, 2017
New Jersey
1 review
0 helpful votes
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Excellent experience while communicating with jon he is very kind.he has Jon listen my every words and resolved the issue

Date of experience: October 7, 2017
Israel
1 review
0 helpful votes
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I wasn't sure if I paid twice, and if I closed the project correctly.

It turns out that alls ok, and they gave me a detailed and easy-to-understand answer. Thank you freelancer.com

Date of experience: October 7, 2017
Turkiye
1 review
0 helpful votes
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Fast contact fast solution
October 9, 2017

I have find the solution of my problem in 1 day.If I can change my debit card's money type to USD from Turkish Lira I will work on website as graphic designer.

Date of experience: October 7, 2017
Brazil
1 review
0 helpful votes
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Delayed
October 9, 2017

Response on non relevant time. It seems freelance suport really are congestioned. And 100 characters must be fill it up to sitejaber accept my rating...

Date of experience: October 6, 2017
Texas
2 reviews
2 helpful votes
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Needed refund help
October 5, 2017

I did not do the milestone payments correctly and needed a refund for the duplicates. Both the chat and the finance dept. responded very quickly to resolve the problem. WELL DONE!

Date of experience: October 5, 2017
Ukraine
1 review
0 helpful votes
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Very helpful
October 5, 2017

Hi,

Thanks, it was very helpful!
The answer is described in details.
Everything is clear for me now.

- Best Regards

Date of experience: October 5, 2017
India
1 review
1 helpful vote
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Bad support
October 8, 2017

My account suspended suddenly without email notification and I made soo email to freelancer team but no response and non of them ready to help.

Freelancer off chat also and now I am unable to chat with client. My clients understand me fraud due to this activity of Freelancer.

Date of experience: October 5, 2017
India
1 review
0 helpful votes
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Prompt support
October 5, 2017

I did not have to wait long and all my queries were resolved in the best possible manner. Freelancer chat help rocks!

Date of experience: October 5, 2017
Malaysia
1 review
0 helpful votes
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Very helpful agent (Antoinette B)
October 5, 2017

Thanks for his patience and helpful, he answer me everything due I'm new to freelancer. Thanks again to him

Date of experience: October 4, 2017
Sri Lanka
1 review
0 helpful votes
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Amanda clements
October 5, 2017

A superb assistant. Assisted me well and clarified all issues as per my expectation. Amanda clements is a wonderful person.

Date of experience: October 4, 2017
Bangladesh
1 review
0 helpful votes
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Best assistance
October 5, 2017

I was facing problem with the verification team. This person assisted me in the best way. I would love to get support from only him

Date of experience: October 4, 2017
Virginia
1 review
0 helpful votes
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Friendly, attentive, good experience
October 5, 2017

We used Freelancer.com for short-term contract support for web development, virtual assisting, and other other web tasks. Great experience, and they are rolling out new features.

Date of experience: October 4, 2017