On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I needed a designer to quickly design a new logo. I was in a huge rush so I couldn't understand how the system worked at first, so I got confused but, happy end, I have a lovely new logo. I have been using the site since then.
It was an amazing experience ever, My issue was resolved very smoothly and professionally by Marina B, I thank her for her great assistance.
The agent was immediately able to help me with my issue. Great. One more reason to stay with Freelancer.
Submitted a few email incidents but never heard back. Chat agent was able to solve in a few minutes, was very friendly and helpful
Antoinette B was straight to the point and helped me resolve the matter quickly. Antoinette B was very knowledgeable as to what my issue was. Thank you Antoinette B.
Freelancer support team is the kind and great team.
The support team has always been a great support for me since my first steps on the site which is amazing.
Benny is kind
Thank you so much
Crystal has provided me quick and superb customer services and resolved my issue immediately.
His way of communication and behavior is excellent.!
I was unsure about a job I accepted and Sandra helped me very much. She was able to resolve my issue to my full satisfaction. Great Job.
I wasn't sure if I paid twice, and if I closed the project correctly.
It turns out that alls ok, and they gave me a detailed and easy-to-understand answer. Thank you freelancer.com
I have find the solution of my problem in 1 day.If I can change my debit card's money type to USD from Turkish Lira I will work on website as graphic designer.
Response on non relevant time. It seems freelance suport really are congestioned. And 100 characters must be fill it up to sitejaber accept my rating...
I did not do the milestone payments correctly and needed a refund for the duplicates. Both the chat and the finance dept. responded very quickly to resolve the problem. WELL DONE!
Hi,
Thanks, it was very helpful!
The answer is described in details.
Everything is clear for me now.
- Best Regards
My account suspended suddenly without email notification and I made soo email to freelancer team but no response and non of them ready to help.
Freelancer off chat also and now I am unable to chat with client. My clients understand me fraud due to this activity of Freelancer.
I did not have to wait long and all my queries were resolved in the best possible manner. Freelancer chat help rocks!
Thanks for his patience and helpful, he answer me everything due I'm new to freelancer. Thanks again to him
A superb assistant. Assisted me well and clarified all issues as per my expectation. Amanda clements is a wonderful person.
I was facing problem with the verification team. This person assisted me in the best way. I would love to get support from only him
We used Freelancer.com for short-term contract support for web development, virtual assisting, and other other web tasks. Great experience, and they are rolling out new features.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.