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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Great Service
October 13, 2017

I liked the service very much, although I had to quit using it when I got a full time job. Very useful for those looking for some extra money.

Date of experience: October 12, 2017
Massachusetts
1 review
0 helpful votes
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Thank you for the help!
October 13, 2017

My experience was quick, easy, painless. Sandra T. Was able to respond to my request and address my issue quickly and efficiently. Thank you!

Date of experience: October 12, 2017
Florida
1 review
1 helpful vote
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Trying to get my money has proven ridiculously hard. The hoops that I'm jumping through, the amount of time. I just want to get paid for the work I did.

Date of experience: October 12, 2017
Egypt
1 review
1 helpful vote
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Fasting reply
October 12, 2017

I want to thank Marina. B. Because she help me to cancel a project. It is my first time in this site and I was confused between choosing project instead of bid a work.
Thank again for her help. And she reply so fast.
Regards
Nancy

Date of experience: October 12, 2017
Pennsylvania
1 review
2 helpful votes
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Bettina does it again
October 12, 2017

I'd like to thank Bettina for once again finding me the correct freelancer. This recuiter is the best one on Freelancer

Date of experience: October 12, 2017
India
1 review
0 helpful votes
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Prompt Resolution
October 12, 2017

I changed my mind to continue my project and my milestone payment amount was refunded to me quickly.

Thanks

Date of experience: October 11, 2017
Philippines
1 review
1 helpful vote
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Everything is good :) I was accommodated. I did not waste my time. My questions were immediately answered by Sandra. I did not wait that long.

Date of experience: October 11, 2017
India
1 review
1 helpful vote
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Great
October 12, 2017

Very slow response but good answer. I am really appriciate

Thanks for help me

I am really very happy after freelancer support help

Date of experience: October 11, 2017
Ukraine
1 review
0 helpful votes
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Commission for a non-existent project
October 11, 2017

All perfectly.
The issue is solved quickly and qualitatively.
I am happy with everything.
Many thanks for your help.

Date of experience: October 11, 2017
Turkiye
2 reviews
10 helpful votes
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No one responds to my live support requests, I wrote my problem many times via e-mail that live support directs. I think this is a ghost platform that no one works. It should not be so difficult to reach someone. I don't find freelancer.com reliable anymore. This is a disappointment for me. I can not quit the platform before my problem is solved. Couldn't feel worse:(
Edit: After trying to reach someone in every platform I can, finally they heard me from Facebook, after than the problem is solved in a very short time.

Date of experience: October 11, 2017
Egypt
2 reviews
11 helpful votes
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PayPal withdrawal
October 11, 2017

My experience with the support team was excellent because they are a support team with a high level of experience and understanding
Excellent support teams
Understanding the problem is also excellent
Thanks

Date of experience: October 10, 2017
Washington
1 review
0 helpful votes
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Outstanding service
October 11, 2017

Antoinette B helped a lot! I made a mistake on someones feedback and I wanted it corrected. She made sure she understood my request and made it happen

Date of experience: October 10, 2017
Philippines
1 review
0 helpful votes
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Helpful
October 11, 2017

Antoinette was accommodating. She answers my issues like she really knows what she is doing. Without a doubt, I hope every time I chat with the support team, there will be a lot like here that will assist me the way I won't worry about things.

Date of experience: October 10, 2017
GB
1 review
5 helpful votes
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Fraud
October 12, 2017

I have been on Freelancer but it is the first time that I did a freelance writing job there a few days ago. I am a seller/freelancer.

It is very strange and disappointing to see that after I completed my work and sent it to the buyer, the communication of buyer totally stopped. No feedbacks, no comments whatsoever. And even more strangely, after two days, I see today that the project cost that is waiting to be transferred to me is completely removed/lost from the system. No milestones = no chance of dispute for me

I am never informed about nothing in the whole process of the issue.

This is nothing but fraud.

I will never work on freelancer again. I am wondering how they have become that much famous. Just by pleasing employers? Their injustice level is simply disgusting. Not to mention not providing freelancers with a safe, direct email address to complain or write about the issue.

Date of experience: October 10, 2017
NL
1 review
0 helpful votes
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Great support at Freelancer!
October 10, 2017

I created a contest in stead of a project and already paid for it, via the live chat box my issue was litteraly solved within 30 seconds. Fantastic!

Date of experience: October 10, 2017
India
1 review
0 helpful votes
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Excellent
October 10, 2017

Good job... thank you! Things have been taken into consideration once the mail has been dropped to the support and follow ups were done to resolve the problem.

Date of experience: October 10, 2017
Kenya
1 review
0 helpful votes
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Withdrawal to incorrect account
October 10, 2017

It was good, the attendant was very helpful and friendly. Thanks Antoinette B. My question was really answered.

Date of experience: October 9, 2017
Peru
1 review
0 helpful votes
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Attention
October 9, 2017

I solved my problem quickly, this agent is the best, thanks so much!\I'm grateful because I've been with my problem all day

Date of experience: October 9, 2017
Belgium
1 review
0 helpful votes
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I was looking for a freelancer for a drawing. I couldn't find one, and by accident (raindrops on my phone) it withdrew 5x the amount i wanted to from paypal. Without me noticing it, i got a message from Marc G. He was an admin and helpdesk coworker who suddently saw that i withdrew the same amount 5x from my paypal for the same project. He eventually refunded everything back. He is amazing! 10/10

Date of experience: October 9, 2017
PS
1 review
0 helpful votes
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Perfect support
October 9, 2017

I was really sad as a new freelancer that I lost 10$, each 5$ alone and this mistake I do it in nearly the same time where I bided in two projects not real but they created by new freelancers who still dont know how to use the website

The support team solve the problem and back the 10$ for me

Date of experience: October 9, 2017