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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Great Service
October 5, 2017

Had issues with the work that was done on my contest, Willard C. From Freelancer fixed the issues easily.

Date of experience: October 4, 2017
Viet Nam
1 review
0 helpful votes
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Great experience
October 5, 2017

My problem solved fast, thank you very much.
Although your live chat support system isn't always working, I do appreciate your effort in replying by email quickly.

Date of experience: October 4, 2017
Italy
1 review
0 helpful votes
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Good helper
October 5, 2017

Very kindly operator help me in my difficulty and in a very short time. Chatting helping me for resolve my problem

Date of experience: October 4, 2017
India
1 review
0 helpful votes
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Customer Service
October 5, 2017

Fast and accurate customer service which they provide you with answers because you can ask them.
Professional and reliable website.
Thank to Mark G.

Date of experience: October 4, 2017
Texas
2 reviews
4 helpful votes
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As the mother of a child with type one diabetes, I have personally designed a team t-shirt for the JDRF One Walk. I'm NOT a designer or artist by any definition of the word! This year, due to an unusually hectic schedule, I decided to splurge and have someone design the tee for me. The Freelancer.com contest format seemed like a great idea. I paid $80 with the idea that I would have at least a few decent designs to choose from of the 30+ they said would be submitted. RESULTS: 79 entries submitted. Of the 79,23 had blatant copyright infringement (Minions and Pink Panther). Of the remaining 55 entries, 54 of them were either just writing or had nothing whatsoever to do with the theme (Example: a drawing of an astronaut, with no writing or anything to tie it to the theme. Another example: A quote about "Me and My Best Friend" with absolutely nothing to tie it to the provided theme.) I was left with one theoretically acceptable design, that I am now obligated to choose due to contest rules. However, the one 'acceptable' design is not one I would spend hundreds of dollars on to print team t-shirts, so I will be cramming tonight to design something on my own. A total waste of $80. I do NOT recommend this site or their contest format.

Date of experience: October 4, 2017
Philippines
1 review
0 helpful votes
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Wonderful Support Agent
October 4, 2017

I had a great conversation with Antoinette B. She's fast and efficient. She knows what to do and handles my concern very well.

Date of experience: October 3, 2017
TW
1 review
0 helpful votes
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We have face difficulty on facing a un cooperated freelancer who do not want to send us the final video to us. And forcing our company to pay before they sent. It is violate the freelancer rule.

But luckily, the service of Freelancer.com is really direct and instantly. They help us to get our rights on the contract and make a fair action here to against any bad situation.

We highly recommend to use freelancer.com as a middle man and make international freelancer trade to be a honest platform.

Nice job! Thanks Troy!

Date of experience: October 3, 2017
Canada
1 review
0 helpful votes
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Great customer service!
October 4, 2017

Professional work ethics and prompt response. Problem was solved within 5 minutes however it was my mistake in the first place.

Date of experience: October 3, 2017
Philippines
1 review
0 helpful votes
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Great customer support
October 3, 2017

Very very very helpful and easy to follow there instructions, great cusomer support thank you very much freelancer support team...

Date of experience: October 3, 2017
France
1 review
0 helpful votes
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Hello World
October 3, 2017

Got every answers to my question! Thanks again. Lorem ipsum dolar is money friend, 100 characters is quite long :o

Date of experience: October 3, 2017
Michigan
1 review
0 helpful votes
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The woman who chatted me was great.
October 3, 2017

My first job, was illegal - I was horrified because I wasn't told the details until after I accepted. The woman from your department was great and reimbursed my funds to me.

Date of experience: October 3, 2017
Pakistan
1 review
0 helpful votes
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BTC Scammed
October 5, 2017

Someone posted an offer for btc transfer,

He needed BTC worth 540usd. I replied and in turn he gave me project immediately,
He made the payment- which appearnt in my account and i transferred btc to his account.

Then after a while i found OUSD in my account because Freelancer banned the buyer and return his funds back,

In the end i had a loss as i made a contact with their support team latter on but they refused to help saying they had returned the money back to buyer and banned his account,

I asked them why dont they bane btc buyers directly but they apologized

Their support team sucks and be aware of btc SCAMMERS on Freelancer.com

NEVER EVER BID ON BTC PROJECTS on FREELANCER.COM

Date of experience: October 3, 2017
VE
1 review
0 helpful votes
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The best platform for a freelancer
October 3, 2017

Thank you for giving me the chance upwork denied me! You are a blessing for creative people in third world countries

Date of experience: October 3, 2017
AE
1 review
0 helpful votes
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So fast
October 3, 2017

One of the best web I ever deal with. Smart and fast support team.And have a lot of options for all field... They deserve 5 stars

Date of experience: October 3, 2017
Kuwait
1 review
0 helpful votes
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Wonderful
October 3, 2017

Fast respond, and he was very clear and know what he is doing. He expalin for me evry thing also he understand me needs fast

Date of experience: October 3, 2017
Sri Lanka
4 reviews
12 helpful votes
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I've used Freelancer.com for more than a couple of years and unfortunately it is one of my least trusting platforms for several reasons. First of all, there's a lot of unwanted micro-transactions going on -- taking a small amount of each credit card you enter in order for "verification"; a lot of currency conversions during the process of getting credit (usually, it goes through 3 conversions with bad conversion rates that are unavoidable); so many limitations that appear as favorable opportunities behind a payment to the site (ex: tests, not able to bid higher priced projects without a paid-membership, etc.). They should stick to only the commissions they get from projects and the promotions like the other sites, not numerous, petty methods to profit from freelancers. The second reason I cannot recommend the site is because I feel that they are posting fake high budget projects in order to lure freelancers into paying for a premium membership. I think these are fake because these projects do not contain any information (even a job description) and are posted almost every week or so. Lastly, customer service and moderation is very bad. Theres been an issue of a freelancer posting fake projects almost everyday for a prolonged period without ever awarding the projects which I believe is to steal unreleased original musical compositions (either to get inspiration from or to steal outright), but theres been no moderation even after a few of us have reported it. Another issue is the bad platform which never seems to improve. Notifications button (and sometimes the message tab) is always lit for weeks after everything is checked. Need huge improvements if to thrive in the future.

Date of experience: October 3, 2017
India
1 review
0 helpful votes
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Bailey E Had been rally helpful
October 3, 2017

Thanks Bailey E for taking care of my issue and getting it resolved! I appreciate the details that you took care of.

Date of experience: October 3, 2017
Missouri
2 reviews
1 helpful vote
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I was interviewed immediately by someone named Mr. Sparks, who then immediately turned me over to an IM HR person on Google Hangouts for a live IM interview. The desperation seemed a little strange but then it got weirder. The interviewer was typing like a bot: wouldn't answer my questions, would instead just type copy-pasted blurbs from the website. His email address was also ending *******@gmail.com rather than a professional email address. After answering a few questions, I asked him why I felt like I was talking to a bot. He literally said "Bot? This is an act of professionalism. Understood?" This was the biggest red flag, the rude tone. I left the online interview. If you're going to use this website, please be careful whom you talk to and be mindful of how they are communicating with you and treating you.

Date of experience: October 2, 2017
Pakistan
1 review
0 helpful votes
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Best
October 2, 2017

As freelancer team is very cooperative and resolved my issue with no wait. Thank you for your support...

Date of experience: October 2, 2017
India
1 review
0 helpful votes
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Need more work to do
October 4, 2017

It takes long time to connect to the CUStomer support, they keep us waiting in queue, then asks to fll up a form so that they will contact us but they never contact us. But once you are in the chat with CS, they assist you very well.

Date of experience: October 2, 2017