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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Kazakhstan
1 review
0 helpful votes
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Excellent Support and Service Desk
October 2, 2017

I didn't know that I subscribed for membership and need to annually pay $30, but signed the agreement at registration stage. I received a notification from my bank saying that $30 were withdrawn. I understand that it's not a big amount of money, but it has an effect on my budget. I called to my bank and asked if they could get back my money, they said, if I signed the agreement, they couldn't do anything. What a pity.
No way, I wrote an e-mail to freelancer support and explained the situation. However, I didn't even have hope to return that money. In about 15 minutes I received a response from them saying that money was transferred back to my bank account. It was really pleasure to hear that. I was happy like a lil kid.:)

Moreover, I received another e-mail with detailed explanation of transfer, why money was withdrawn. I admitted my fault, but whatever, their prompt response and help, client oriented approach was excellent.

I really recommend people to work with these folks, because they are honest with job they do everyday.
With regard, Abzal, Kazakhstan.

Date of experience: October 2, 2017
Nigeria
1 review
0 helpful votes
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Mc Mickey is the besy
October 2, 2017

This guy has done lots of work for me and I found out he's so talented in so many ways. Web design he add pics etc. Am just so proud of him

Date of experience: October 2, 2017
Spain
1 review
0 helpful votes
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Very comprehensive and helpful
October 2, 2017

Thank you! I got all I needed right solved, I was confused about the status of my account confirmation, because received simultaneously two emails and got confused.

Date of experience: October 1, 2017
India
1 review
0 helpful votes
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My entry was taken off the contest list and I was very much worried. Thankfully Ethal J helped me with this issue. Very kind and professional.

Date of experience: October 1, 2017
Nigeria
1 review
0 helpful votes
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Sorted my withdrawal issue.
October 2, 2017

I made a withdrawal for the first, and i had to used the express alternative, but later discovered it not available for my country and i had waited for 15 days for it. Was scared that my funds will be lost, but i was guided and assured of my funds, and that the pending withdrawal will not be affected as well. Thanks.

Date of experience: October 1, 2017
Philippines
1 review
0 helpful votes
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Great help from Henry
October 2, 2017

My issue is not resolved yet but Henry helped me with my concern and went extra miles by giving additional tips on how to avoid this from happening again. Thank you!

Date of experience: October 1, 2017
Georgia
1 review
0 helpful votes
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Excellent Customer Service
October 2, 2017

Antoinette B. Was extremely knowledgeable and helpful with my situation. I did not feel rushed. Even though this was via chat I felt that my needs were valued and she provide me with the quality of care as if we were on the phone.

Date of experience: October 1, 2017
GB
1 review
0 helpful votes
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Excellent support
October 3, 2017

The support I received was quick and solved the issue in a few minutes. The support was polite and crisp.

Date of experience: October 1, 2017
Pakistan
1 review
0 helpful votes
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Good Service
October 1, 2017

I was guided properly. Great service. All of my concerns were handled properly and were answered in a proper manner. Excellent service.
Abid R

Date of experience: September 30, 2017
India
1 review
0 helpful votes
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Resolution of issue linking FB to FL
October 1, 2017

The adviser took the time to investigate my issue and provide a specific solution instead of a copy paste fix.

Date of experience: September 30, 2017
Pakistan
1 review
0 helpful votes
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Great Suuport
October 1, 2017

Benny always give me great support, very nice support from freelancer team, you give me support regards any issue and I'm very happy with it, Thanks a lot.

Date of experience: September 30, 2017
Spain
1 review
0 helpful votes
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Love it!
October 1, 2017

It is the first time I use Freelancer and I must say, is such a good service! Will use it very soon again!

Date of experience: September 30, 2017
Maryland
1 review
0 helpful votes
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Bad
October 4, 2017

Did not like the agent response to my email was very rude an unprofessional. And did not sound nice at all

Date of experience: September 29, 2017
Spain
1 review
0 helpful votes
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Very professional and kind
September 30, 2017

The interaction by chat it's been a good experience. They offer the right help at the right moment.
And in a kind way.

Date of experience: September 29, 2017
CD
1 review
0 helpful votes
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Consistently good support STAFF
September 30, 2017

My interactions with your support staff has been consistently excellent - Amanda Clements, Chester Lee, Kayla B and Donna are some of the names of who I have interacted with.

However, the speed with which issues get addressed needs to be improved as well as snafus getting to communicate with the staff in the first place.

Your support staff is the only reason I havent quit yet. But you got to get them help at other levels.

They get a 10 on 5 and the other parts.

Date of experience: September 29, 2017
Serbia
1 review
0 helpful votes
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Freelancer support
September 30, 2017

Freelancer has awesome support for their users. Namely, Amanda Clemens provided me with great support executed with a positive attitude. I recommend Freelancer.com to any freelancer because it appears that they really value their community members.

Date of experience: September 29, 2017
Philippines
1 review
0 helpful votes
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Thank you
October 3, 2017

I gave two stars for the Freelancer experience because, with the expertise of systems engineers, I still am convinced the option to edit the freelancer's preferred name with the regular Freelancer account is more than doable. By reactivating that feature, freelancers can save up, that is, without having to pay more by subscribing to a corporate account. Nonetheless, I appreciate the help of Matthew, whose service I rated five stars. Thank you.

Date of experience: September 29, 2017
Australia
1 review
1 helpful vote
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A frustrating experance
October 2, 2017

My freelancer did not read the brief before she signed up and once chosen as the winner things did not go so smoothly.
I would not chose this lady again.

Date of experience: September 28, 2017
South Africa
1 review
0 helpful votes
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Beware of Freelancer
October 1, 2017

I am not familiar with dispute procedure, I was expecting for the Dispute ID #******* result in my case, please help, my website www.electronicpro.co.za, NOTHING GETS DONE, bug is still existed, 500 (Internal Server) Error, the freelancer ( mizanrobi) DIDN'T DO THE JOB THAT WAS REQUESTED.

Please help to get back my milestone US$120

I didn't get the message to pay US$6 to carry on with arbitration, if I did receive the message I would pay and I knew the dispute will be in my favour, the freelancer wasn't doing the job requested, he copied the website and asked to shift the webhost, instead of fix the bug from existing webhost. If its just a copy website, why should I hide him for?

Freelancer release my milestone to a freelancer that did NOT complete anything. Freelancer is the one to fix its own mess. Freelancer is so louzy its already another month gone, I will NOT WAIT your " reply ", I will forward my experience to every community I know until the justice is done.

Date of experience: September 28, 2017
South Africa
1 review
0 helpful votes
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Membership Cancellation Assistance
September 28, 2017

Good Day,

I was recently assisted by your customer service consultant, by the name of Frieda S.

He response was quick and her communication was informative and thorough.

I was very impressed with her customer service, and she should be commended for representing your company professionally.

Thanks Frieda.

Kind regards,
Paul Hugo

Date of experience: September 27, 2017