business logo of Freelancer

FreelancerReviews 19,941

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Seema M.
Unfollow Seema M.
Share Review
Report Review

Learned experience
November 6, 2017

I had a doubt and it was clarified perfectly, I am happy to be a part of freelancer as a freelance writer.

Date of experience: November 3, 2017
Germany
1 review
0 helpful votes
Follow U D.
Unfollow U D.
Share Review
Report Review

Unintended "extra milestone" removal
November 3, 2017

My customer (he's new too) unintendedly created an "extra milestone".
This time this one was deleted per support-call, next time I'll know how to handle such a nuissance.

Date of experience: November 3, 2017
Italy
1 review
0 helpful votes
Follow PierLuigi A.
Unfollow PierLuigi A.
Share Review
Report Review

Problems with payment
November 3, 2017

I had trouble getting cash through paypal, the operator followed me and solved the problem very quickly. The operator was very good, compassionate, gentle. Great service provided. Very very good.

Date of experience: November 3, 2017
North Macedonia
1 review
0 helpful votes
Follow Martina K.
Unfollow Martina K.
Share Review
Report Review

Great service
November 3, 2017

Great help, Katie was available in few minutes and she did her best to help me with my issue. I highly recommend her services to anyone.

Date of experience: November 3, 2017
Canada
1 review
0 helpful votes
Follow GENILSON G.
Unfollow GENILSON G.
Share Review
Report Review

Helped to get the issue resolved
Now I understand the process and what was done wrong before.
Thanks a lot!

Date of experience: November 3, 2017
Denmark
1 review
0 helpful votes
Follow yichong r.
Unfollow yichong r.
Share Review
Report Review

I found a frustrated group that contributed to freelancer.com and immediately reported it to freelancer support Kayla B.
They immediately took immediate action to close the clandestine accounts and prevent his scam.
Praise Kayla B.
freelancer.com The site is the best in the world.

Date of experience: November 3, 2017
India
1 review
0 helpful votes
Follow Rahuk K.
Unfollow Rahuk K.
Share Review
Report Review

Contest Related issue.
November 3, 2017

Kendra Gallienne took absolutely no time in resolving the query. It was a great help. Thank you... :)

Date of experience: November 3, 2017
Serbia
1 review
0 helpful votes
Follow Amanda C.
Unfollow Amanda C.
Share Review
Report Review

Reliable!
November 3, 2017

The biggest platform for freelance work in the world lives up to my expectations. For more than 5 years I have been working here and I will continue to do so. Recommended.

Date of experience: November 3, 2017
Israel
1 review
0 helpful votes
Follow Sara M.
Unfollow Sara M.
Share Review
Report Review

Very good service
November 2, 2017

Served me quickly and courteously
Thank you
You do a good job! 1

Date of experience: November 2, 2017
Poland
1 review
0 helpful votes
Follow Dmytro M.
Unfollow Dmytro M.
Share Review
Report Review

Support communication
November 2, 2017

Support communication is very straightforward and clear. People are very kind and polite and assist in everything you may ask, even if it's not directly related to original problem

Date of experience: November 2, 2017
India
1 review
0 helpful votes
Follow Reshabh S.
Unfollow Reshabh S.
Share Review
Report Review

Efficiently solved the problem
November 2, 2017

The representative William was quick in understanding and solving the problem efficiently. Thank you

Date of experience: November 2, 2017
India
1 review
0 helpful votes
Follow Tanmoy S.
Unfollow Tanmoy S.
Share Review
Report Review

Feedback
November 2, 2017

I am really satisfied. Service is really good. I hope, we'll be getting this prompt service smoothly as and when need.

Thanks for your help.

Date of experience: November 1, 2017
India
1 review
0 helpful votes
Follow Vishnu P.
Unfollow Vishnu P.
Share Review
Report Review

Excellent
November 2, 2017

Excellent & user friendly support. It's very fast & provide quick solution. Thanks a lot josie. I really like live chat support.

Date of experience: November 1, 2017
India
1 review
0 helpful votes
Follow Ashok D.
Unfollow Ashok D.
Share Review
Report Review

Stuck in money issue
November 1, 2017

Really helpful for solving my problem and but every support give different approach to same solution.

Date of experience: November 1, 2017
Canada
1 review
1 helpful vote
Follow Anick M.
Unfollow Anick M.
Share Review
Report Review

Amazing service
November 1, 2017

Understand perfectly what I needed. Very polite and knowledgeable. Would use the service again. It was quick and I was able to continue working on other things at the same time.

Date of experience: November 1, 2017
North Carolina
1 review
1 helpful vote
Follow Olga J.
Unfollow Olga J.
Share Review
Report Review

Help with financial balance issues
November 1, 2017

I got a really helpful advice from the Support Desk specialist over chat, and what is not less important - my main issue with negative financial balance was fixed within couple of minutes.
I recieved an advice of how to avoid such situation in future as well. So much appreaciate it! Thank you!

Date of experience: November 1, 2017
Viet Nam
1 review
0 helpful votes
Follow LOI L.
Unfollow LOI L.
Share Review
Report Review

Service support
November 1, 2017

My problem had been to solved very fast and easy, love it. I think the service of freelance is best ever i used

Date of experience: November 1, 2017
Kenya
1 review
0 helpful votes
Follow Magdaline K.
Unfollow Magdaline K.
Share Review
Report Review

Very helpful
November 1, 2017

I appreciate the responses I got from the support center, specifically from Claudia. My queries were answered promptly and to the point. Thanks

Date of experience: November 1, 2017
Israel
1 review
1 helpful vote
Follow shaul m.
Unfollow shaul m.
Share Review
Report Review

Excelent service
November 1, 2017

After a long time i am dealing with your help desk reprasentatives i finally found somebody who is open willing to solve the problem

Date of experience: October 31, 2017
New York
1 review
1 helpful vote
Follow Trevor Y.
Unfollow Trevor Y.
Share Review
Report Review

Contest Awarded entry issues
November 1, 2017

Awarded a contest and then found out the contest winner was a copied logo. Williard was great explaining to me what happend and worked a solution for moving forward.

Date of experience: October 31, 2017