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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I had a doubt and it was clarified perfectly, I am happy to be a part of freelancer as a freelance writer.
My customer (he's new too) unintendedly created an "extra milestone".
This time this one was deleted per support-call, next time I'll know how to handle such a nuissance.
I had trouble getting cash through paypal, the operator followed me and solved the problem very quickly. The operator was very good, compassionate, gentle. Great service provided. Very very good.
Great help, Katie was available in few minutes and she did her best to help me with my issue. I highly recommend her services to anyone.
Helped to get the issue resolved
Now I understand the process and what was done wrong before.
Thanks a lot!
I found a frustrated group that contributed to freelancer.com and immediately reported it to freelancer support Kayla B.
They immediately took immediate action to close the clandestine accounts and prevent his scam.
Praise Kayla B.
freelancer.com The site is the best in the world.
Kendra Gallienne took absolutely no time in resolving the query. It was a great help. Thank you... :)
The biggest platform for freelance work in the world lives up to my expectations. For more than 5 years I have been working here and I will continue to do so. Recommended.
Support communication is very straightforward and clear. People are very kind and polite and assist in everything you may ask, even if it's not directly related to original problem
The representative William was quick in understanding and solving the problem efficiently. Thank you
Really helpful for solving my problem and but every support give different approach to same solution.
Understand perfectly what I needed. Very polite and knowledgeable. Would use the service again. It was quick and I was able to continue working on other things at the same time.
I got a really helpful advice from the Support Desk specialist over chat, and what is not less important - my main issue with negative financial balance was fixed within couple of minutes.
I recieved an advice of how to avoid such situation in future as well. So much appreaciate it! Thank you!
My problem had been to solved very fast and easy, love it. I think the service of freelance is best ever i used
I appreciate the responses I got from the support center, specifically from Claudia. My queries were answered promptly and to the point. Thanks
After a long time i am dealing with your help desk reprasentatives i finally found somebody who is open willing to solve the problem
Awarded a contest and then found out the contest winner was a copied logo. Williard was great explaining to me what happend and worked a solution for moving forward.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.