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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Freelancer.com is one of the best websites for web development and digital marketing projects. I am working with them as freelancer for website design, development, seo, logo nd social media markeitng etc.
One of fake client has made project and awarded me. My project fees was deducted from my account. But freelancer gave outstanding suppport and refunded my project fees.
Claudia was really helpful and was very responsive to my messages. She was really great in finding a solution to my problem. Thank you for your help.
I thought my problem wouldn't never be solved, but Stephanie M had the patience and skills to solve it. I only have good words about the Freelancer Live Customer support.
After to accept a project unintentionally in the Freelancer website and try to contact the employer to solve this misunderstood, Marina B assisted me and all the procedures after that to resolve this situation. Thanks to her everything ended well.
Thank you Deana R. For helping me to get my account back on freelancer. Thank you for the suggestion. Now I can work again.
I closed the account for the time being because I didn't use it much and my account close didn't go through. I was charged a subscription fee after thinking my account was closed. They were able to reverse the charge and clear my account and make sure it was closed successfully this time.
I am very happy with the support and help, the customer support engineer was patient to listen to my concern and provide quick solution.
Antionette B. Is very professional and handles customers very well. She was able to answer all my questions and assisted me in the refund of my deposit. Give her a raise!
I had to cancel membership and Brenda solved my problem very fast and without hesitation. Thanks a lot.
Quick help, very competent and super polite too! Couldn't have wished for better support. Quick help, very competent and super polite too! Couldn't have wished for better support. (Twice, because you wanted at least 100 characters)
The agent really efficient in answering questions.And I got not only the answer that I want to know but also extra information about it. It's cool. Thank you.
I got clarification on my issues but speed was slow so i recommend you to be fast or everything is fine...
Really very helpful for me. I am very happy to solve my problem.my problem has card issue he understood my problem and give me the best suggestion.
I was afraid that I'd have to jump through hoops to get my problem solved, thankfully Brenda helped me resolve my problem in no time without a fuss.
THIS IS A WARNING TO ANYONE WHO USES FREELANCER, STAY AWAY, STAY AWAY, STAY AWAY!
This company has screwed me over so many times and screwed so many developers and clients that it's a mystery how they haven't been shut down yet.
It all started with a simple contract i received, and once i received an initial payment of $1300, my account got limited and frozen, i contacted them asking about the reason behind this, and they just simply told me it was because of outside communication, to which i responded that it's very normal call to go over everything, that is a business standard, and the contract went through the platform and so did the payment, so there was no reason behind these extreme majors they took.
The money was frozen and they told me that it would stay that way, up until they closed my account for good one week after with a simple email, saying that they closed my account.
I have worked on this platform for over 7 years, finished countless projects with full perfect five star reviews, never hurt anyone or hurt the platform in any way, and the only thing i did occasionally that was frowned upon was a call here or there to explain something to a client or to share my screen with them, and its not my fault that they did not provide these features on their platform and i had to use something else to make up for their short comings.
In conclusion, i gave them 7 years of my life; they closed my account for nothing, stole from me, and took away my main source of living.
I have not been able to even leave my house for the past week, and had to force myself to write this review, even as just a warning for people, and I'll make sure that everyone hears about what happened to me.
I had a problem with my membership because of my own mistake. And the conditions did not oblige the agent to help me with that. But she she courtesy solved my problem. So that, I'm very satisfied with customer support. Thank you very much)))
I had a problem. I asked this person for help. He gave me full and 100 % satisfactory answers. Thanks once again.
I received a reply to my request few minutes after sending it. The attempt to help was to the point.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.