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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Freelancer.com is one of the best websites for web development and digital marketing projects. I am working with them as freelancer for website design, development, seo, logo nd social media markeitng etc.

One of fake client has made project and awarded me. My project fees was deducted from my account. But freelancer gave outstanding suppport and refunded my project fees.

Date of experience: November 6, 2017
GB
1 review
0 helpful votes
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Great Customer Support
November 7, 2017

Claudia was really helpful and was very responsive to my messages. She was really great in finding a solution to my problem. Thank you for your help.

Date of experience: November 6, 2017
Pakistan
1 review
1 helpful vote
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Fantastic
November 7, 2017

Kayla B, assist me in very impressive and comprehensive way.and guide me every single point that need in detail. Thanks for you assistants.

Date of experience: November 6, 2017
Belgium
1 review
0 helpful votes
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Great service
November 7, 2017

I thought my problem wouldn't never be solved, but Stephanie M had the patience and skills to solve it. I only have good words about the Freelancer Live Customer support.

Date of experience: November 6, 2017
Brazil
1 review
0 helpful votes
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A great support
November 7, 2017

After to accept a project unintentionally in the Freelancer website and try to contact the employer to solve this misunderstood, Marina B assisted me and all the procedures after that to resolve this situation. Thanks to her everything ended well.

Date of experience: November 6, 2017
North Macedonia
1 review
0 helpful votes
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Reopen my account
November 7, 2017

Thank you Deana R. For helping me to get my account back on freelancer. Thank you for the suggestion. Now I can work again.

Date of experience: November 6, 2017
North Carolina
1 review
1 helpful vote
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Helped fix my account and charges
November 7, 2017

I closed the account for the time being because I didn't use it much and my account close didn't go through. I was charged a subscription fee after thinking my account was closed. They were able to reverse the charge and clear my account and make sure it was closed successfully this time.

Date of experience: November 5, 2017
Australia
1 review
0 helpful votes
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Very nicely handled
November 6, 2017

I am very happy with the support and help, the customer support engineer was patient to listen to my concern and provide quick solution.

Date of experience: November 5, 2017
Maryland
1 review
0 helpful votes
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Very good and very professional!
November 6, 2017

Antionette B. Is very professional and handles customers very well. She was able to answer all my questions and assisted me in the refund of my deposit. Give her a raise!

Date of experience: November 5, 2017
Serbia
1 review
0 helpful votes
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Cancel Membership
November 6, 2017

I had to cancel membership and Brenda solved my problem very fast and without hesitation. Thanks a lot.

Date of experience: November 5, 2017
Malaysia
1 review
0 helpful votes
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Excellent help
November 6, 2017

Quick help, very competent and super polite too! Couldn't have wished for better support. Quick help, very competent and super polite too! Couldn't have wished for better support. (Twice, because you wanted at least 100 characters)

Date of experience: November 5, 2017
Indonesia
1 review
0 helpful votes
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Efficient
November 6, 2017

The agent really efficient in answering questions.And I got not only the answer that I want to know but also extra information about it. It's cool. Thank you.

Date of experience: November 5, 2017
India
1 review
0 helpful votes
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Good support
November 6, 2017

I got clarification on my issues but speed was slow so i recommend you to be fast or everything is fine...

Date of experience: November 5, 2017
New York
1 review
0 helpful votes
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Great service
November 4, 2017

Really very helpful for me. I am very happy to solve my problem.my problem has card issue he understood my problem and give me the best suggestion.

Date of experience: November 4, 2017
Canada
1 review
0 helpful votes
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Amazing
November 4, 2017

Guys you are really professional. I appreciate your fasten and time you provided to my case. We can trust you. Keep going

Date of experience: November 4, 2017
1 review
0 helpful votes
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I was afraid that I'd have to jump through hoops to get my problem solved, thankfully Brenda helped me resolve my problem in no time without a fuss.

Date of experience: November 4, 2017
Tunisia
2 reviews
3 helpful votes
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THIS IS A WARNING TO ANYONE WHO USES FREELANCER, STAY AWAY, STAY AWAY, STAY AWAY!

This company has screwed me over so many times and screwed so many developers and clients that it's a mystery how they haven't been shut down yet.

It all started with a simple contract i received, and once i received an initial payment of $1300, my account got limited and frozen, i contacted them asking about the reason behind this, and they just simply told me it was because of outside communication, to which i responded that it's very normal call to go over everything, that is a business standard, and the contract went through the platform and so did the payment, so there was no reason behind these extreme majors they took.

The money was frozen and they told me that it would stay that way, up until they closed my account for good one week after with a simple email, saying that they closed my account.

I have worked on this platform for over 7 years, finished countless projects with full perfect five star reviews, never hurt anyone or hurt the platform in any way, and the only thing i did occasionally that was frowned upon was a call here or there to explain something to a client or to share my screen with them, and its not my fault that they did not provide these features on their platform and i had to use something else to make up for their short comings.

In conclusion, i gave them 7 years of my life; they closed my account for nothing, stole from me, and took away my main source of living.

I have not been able to even leave my house for the past week, and had to force myself to write this review, even as just a warning for people, and I'll make sure that everyone hears about what happened to me.

Date of experience: November 4, 2017
RU
1 review
0 helpful votes
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A courteous agent
November 6, 2017

I had a problem with my membership because of my own mistake. And the conditions did not oblige the agent to help me with that. But she she courtesy solved my problem. So that, I'm very satisfied with customer support. Thank you very much)))

Date of experience: November 4, 2017
Pakistan
1 review
0 helpful votes
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Excellent service
November 6, 2017

I had a problem. I asked this person for help. He gave me full and 100 % satisfactory answers. Thanks once again.

Date of experience: November 4, 2017
Morocco
1 review
0 helpful votes
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The help was effective and efficient.
November 6, 2017

I received a reply to my request few minutes after sending it. The attempt to help was to the point.

Date of experience: November 4, 2017