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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Turkiye
1 review
0 helpful votes
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So helpfull
November 8, 2017

Customer support is fast and professional, If ı have another problem like this now ı know what ı will do. Also customer support Kimberly is very helpfull and kind to me.

Date of experience: November 8, 2017
Texas
1 review
0 helpful votes
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Good experience
November 8, 2017

It was in general a good experience in getting answers and help. They kindly gave a courtesy couple of day extension to the project. The only thing was they were always asking " anything else" as if they wanted to leave the chat and I had to continue asking my questions and asking them. I got that question like 10 times or so.

Date of experience: November 8, 2017
Romania
1 review
0 helpful votes
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I had a bad situation about a employer, and Mr. Brian A helped me a lot. He refunded me the project fee after my employer wasn't serious about it. I wish nothing but the best for Mr Brian, you need more people like him around

Date of experience: November 8, 2017
Viet Nam
1 review
0 helpful votes
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Support issue
November 8, 2017

Wonderfully. Kayla. B help me as soon as possible. She have good communication skill, can understand my problem quickly and give me a good instruction to solve my problem.
Every thing solve quicky. Many thanks Kayla. B

Date of experience: November 7, 2017
Pakistan
1 review
0 helpful votes
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Super wonderful
November 8, 2017

It was really helpful and great, i was really stucked that what should i do with my old account and i got connect with Kayla B. And she really help me out through that,
Really appreciate that.

Date of experience: November 7, 2017
Bangladesh
1 review
0 helpful votes
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I had to get some help with my account verification. I got it in less than 5 minutes. It was a very nice experience...

Date of experience: November 7, 2017
New York
1 review
0 helpful votes
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Great Customer
November 8, 2017

Antoinette is great customer.
Already i want to take a English Level 1 test with Credit. So i have bought a English Exam Level1. But i can't take it with show an error. I have lose my credit to get exam, so i have asked to support team.
He has correctly conduct for me.
Thank you

Date of experience: November 7, 2017
Canada
1 review
0 helpful votes
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Kendra Gallienne
November 8, 2017

Kendra helped me out when I was very frustrated. Just wanted to take time and give her a 5 star review!

Date of experience: November 7, 2017
Spain
1 review
0 helpful votes
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Efficiency and speed
November 8, 2017

I had some trouble with authenticating a credit card, Antoinette was super fast to tell me what the problem was with my card and provide me with an alternative solution.

Date of experience: November 7, 2017
Egypt
1 review
0 helpful votes
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Great Support
November 8, 2017

I have to be assure that i am safe with this great support :). ...

Date of experience: November 7, 2017
Argentina
1 review
0 helpful votes
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Payment assitance
November 8, 2017

Giveme good support and info about the service, Very polite at every moment, thanks for your time Kayla.

Date of experience: November 7, 2017
India
1 review
0 helpful votes
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Quick and conclusive.
November 8, 2017

Customer support was top notch and hassle-free.
But other than that, it sucks when one has to write some extra text just to reach 100 characters.

Date of experience: November 7, 2017
IR
1 review
0 helpful votes
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It was great contacting freelancer. Respone to ticket was so fast... and very kind... with a lot of usefull information. Thanks for your great site and service

Date of experience: November 7, 2017
China
1 review
0 helpful votes
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Great support, freelancer team
November 8, 2017

I have resolved all the questions I have,
And they clarify the things, one by one.
Really great support, it is.
Thank you.

Date of experience: November 7, 2017
South Africa
1 review
0 helpful votes
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Excellence
November 8, 2017

Josie G was courteous and efficient. Well done to her for what she did for me. I cannot thank her enough as I had spent some time battling with the website.

Date of experience: November 7, 2017
South Africa
1 review
0 helpful votes
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Assistance received from Claudia B
November 7, 2017

I aired my grievances with a certain issue I have been experiencing on Freelancer, and Claudia B happened to reply to my query.

She showed empathy towards my concern, gave a detailed explanation on my problem, and assured me that my experience with Freelancer would be a pleasant one from here going forward.

I was extremely frustrated prior to having emailed Freelancer's customer support, but my interaction with Claudia turned this frustration into peace of mind.

Claudia is great at what she does and I would hereby like to commend her on her excellent customer service.

Great job, Claudia!

Date of experience: November 7, 2017
Colorado
1 review
0 helpful votes
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Great Services
November 7, 2017

I got 3k project and have worked on it for a few months.
But the employer needed to refund full payment and removed my work.
So, i refunded full payment.
But, freelancer refunded me the project fee.
Appreciate!

Date of experience: November 6, 2017
India
1 review
0 helpful votes
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Thanksgiving
November 7, 2017

I was really in big trouble regarding the Contest that I held, as the Winner was unable to submit me the right files. However, freelancer team has helped me out in a favorable solution for which I am really thankful.

Date of experience: November 6, 2017
Texas
1 review
0 helpful votes
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How to proceed to cancel the assignment. He helps me in less than 5 mins. Thanks a lot for your kind help.

Date of experience: November 6, 2017
Arizona
1 review
1 helpful vote
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Aweome Experience
November 7, 2017

Antoniette was most helpful and took care of my needs in a quick and efficient manner. She knew exacatly who to go to and how to handle my issues.

Date of experience: November 6, 2017