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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I have a problem with the rights of an image that has been used more than 40 times all over internet but freelancer decided that has rights who knows where, but they assume it and penalizes me, so all the work goes to the garbage beocuse they kindly deleted all my past work with no further investigation, great work freelancer. But no wait they don't cancel my account they semi cancel my account now they are let it me give my work for free but wait, it seems like only 2 persons work at costumer services some girl faye and i dude call chester lee totally usseless
I read some review online about freelancer and I thought it might be a good site to work in. But i was wrong, i didn't even get a suggestion or even do any job. And when i wanted to delete the account, It asked me for money. Because it upgraded by itself to a membership I never agreed on. Totally stupid lol. Im not even gonna pay, i'll let the account die there,
I had an extremely difficult issue that needed resolved and I could not find the answers in ANY of the FAQ's or help forums. I since discovered that they offered live chat support since there wasn't an actual phone number to call. So, I gave it a try and spoke to a spoke to someone by the name of Kayla B. She was probably one of the best customer service agents that I have dealt with in a long long time. She was so very patient with me and answered EVERY question that I had with great detail and resolved my issue! She needs a raise or promotion! I cannot say how thankful I am that I got her as my live chat agent, because I was needing a LOT of information, and she didn't hesitate to help me, and you can tell that she likes her job.
Very skilled and professional assistant. Thanks to Allah then to him, I could recover my account.he was very intelligent in dealing with my concern. Hope all the other assistants are like him. Thanks again.
Great Customer Service, Kayla was very courteous and knew what she was doing. She helped me fixed the problem I was having on my account right away and didn't waste anytime. Thanks Again Kayla B.
I have only been on Freelancer for a day and can already see the benefits. A phenomenal concept that is well delivered.
Always textbook service from friendly staff - thanks a lot. Had an issue, it got resolved quickly, like always.
Antoinette B helped explain to me how the scam account was closed and why. They also helped me refund the money I was charged for accepting the job.
This is really a fast service and provide my solution in short time duration.
Customer support is really good and solve all my queries in a good manner.
I was looking for some info on withdrawing my payments and Sandra was incredibly helpful. And she was quick about it, too!
Judith J is great support member. He solved my issue with in short time. Very good service. Thanks again...
Wonderful support from Mark G. Not sure what else to say, he delivered, answered questions, sent useful links for me to follow. Useful support and information.
I was answered quickly and the problem was solved correctly, I will always recommend and will always be part of this project
I had a couple of issues in the website. And Kimberly R. Was so patient and professional in solving both problems. Great employee!
I had an issue with my account and the chat Support Barry N. Was great and in a good will to remove my account restrictions, which were due to an employer who reached to support for a single time when I didn't reply to his message as it was late and I was asleep, Barry N. Has been wonderful in understanding my dispute of the issue and resolving my account issue
Used the chat - very responsive and solved my issue quickly. Now ready to get started...
Thank you Josie G. For help with my phone verification. The response was swift and effective. Will remember to use the service more often if I ever have any more trouble.
Hi Brain,
Your support on this issue resolution is marvelous. Can't believe such a fast action taken to resolve the complete issue. I really appreciate & Thank you so so much. Stay blessed.
Thank you very much Kayla B. For helping me! So kind!
Kayla B. Helped me with a confusion of a milestone.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.