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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
315
value
274
shipping
181
returns
208
quality
278
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Colombia
1 review
2 helpful votes
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I have a problem with the rights of an image that has been used more than 40 times all over internet but freelancer decided that has rights who knows where, but they assume it and penalizes me, so all the work goes to the garbage beocuse they kindly deleted all my past work with no further investigation, great work freelancer. But no wait they don't cancel my account they semi cancel my account now they are let it me give my work for free but wait, it seems like only 2 persons work at costumer services some girl faye and i dude call chester lee totally usseless

Date of experience: November 9, 2017
Albania
2 reviews
3 helpful votes
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I read some review online about freelancer and I thought it might be a good site to work in. But i was wrong, i didn't even get a suggestion or even do any job. And when i wanted to delete the account, It asked me for money. Because it upgraded by itself to a membership I never agreed on. Totally stupid lol. Im not even gonna pay, i'll let the account die there,

Date of experience: November 9, 2017
Illinois
1 review
0 helpful votes
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Phenomenal Support!
November 9, 2017

I had an extremely difficult issue that needed resolved and I could not find the answers in ANY of the FAQ's or help forums. I since discovered that they offered live chat support since there wasn't an actual phone number to call. So, I gave it a try and spoke to a spoke to someone by the name of Kayla B. She was probably one of the best customer service agents that I have dealt with in a long long time. She was so very patient with me and answered EVERY question that I had with great detail and resolved my issue! She needs a raise or promotion! I cannot say how thankful I am that I got her as my live chat agent, because I was needing a LOT of information, and she didn't hesitate to help me, and you can tell that she likes her job.

Date of experience: November 9, 2017
Algeria
1 review
0 helpful votes
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Thank you Kim
November 9, 2017

Very skilled and professional assistant. Thanks to Allah then to him, I could recover my account.he was very intelligent in dealing with my concern. Hope all the other assistants are like him. Thanks again.

Date of experience: November 9, 2017
Nebraska
1 review
0 helpful votes
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Wonderful Service.
November 9, 2017

Great Customer Service, Kayla was very courteous and knew what she was doing. She helped me fixed the problem I was having on my account right away and didn't waste anytime. Thanks Again Kayla B.

Date of experience: November 9, 2017
Australia
1 review
0 helpful votes
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Awesome concept!
November 9, 2017

I have only been on Freelancer for a day and can already see the benefits. A phenomenal concept that is well delivered.

Date of experience: November 9, 2017
GB
1 review
0 helpful votes
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Responsive service
November 9, 2017

Always textbook service from friendly staff - thanks a lot. Had an issue, it got resolved quickly, like always.

Date of experience: November 8, 2017
California
1 review
0 helpful votes
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Helped Refund From A Scam
November 9, 2017

Antoinette B helped explain to me how the scam account was closed and why. They also helped me refund the money I was charged for accepting the job.

Date of experience: November 8, 2017
India
1 review
0 helpful votes
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Fast Service
November 9, 2017

This is really a fast service and provide my solution in short time duration.
Customer support is really good and solve all my queries in a good manner.

Date of experience: November 8, 2017
Panama
1 review
0 helpful votes
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Super helpful!
November 9, 2017

I was looking for some info on withdrawing my payments and Sandra was incredibly helpful. And she was quick about it, too!

Date of experience: November 8, 2017
Utah
1 review
0 helpful votes
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Very Nice Support service
November 9, 2017

Judith J is great support member. He solved my issue with in short time. Very good service. Thanks again...

Date of experience: November 8, 2017
Australia
1 review
0 helpful votes
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Sandra T
November 9, 2017

Sandra was very knowledgable, helpful and patient. Excellent customer service! I was very impressed with her level of care. Thank you Sandra.

Date of experience: November 8, 2017
GB
1 review
0 helpful votes
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Tech support
November 9, 2017

Wonderful support from Mark G. Not sure what else to say, he delivered, answered questions, sent useful links for me to follow. Useful support and information.

Date of experience: November 8, 2017
Brazil
1 review
0 helpful votes
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Great support!
November 9, 2017

I was answered quickly and the problem was solved correctly, I will always recommend and will always be part of this project

Date of experience: November 8, 2017
Saudi Arabia
2 reviews
2 helpful votes
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So Professional
November 9, 2017

I had a couple of issues in the website. And Kimberly R. Was so patient and professional in solving both problems. Great employee!

Date of experience: November 8, 2017
Jordan
1 review
0 helpful votes
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Barry N. Is Great
November 8, 2017

I had an issue with my account and the chat Support Barry N. Was great and in a good will to remove my account restrictions, which were due to an employer who reached to support for a single time when I didn't reply to his message as it was late and I was asleep, Barry N. Has been wonderful in understanding my dispute of the issue and resolving my account issue

Date of experience: November 8, 2017
GB
1 review
1 helpful vote
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Great Customer support
November 8, 2017

Used the chat - very responsive and solved my issue quickly. Now ready to get started...

Date of experience: November 8, 2017
India
1 review
0 helpful votes
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Thank you Josie G. For help with my phone verification. The response was swift and effective. Will remember to use the service more often if I ever have any more trouble.

Date of experience: November 8, 2017
India
1 review
1 helpful vote
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Review on issue faced,
November 8, 2017

Hi Brain,

Your support on this issue resolution is marvelous. Can't believe such a fast action taken to resolve the complete issue. I really appreciate & Thank you so so much. Stay blessed.

Date of experience: November 8, 2017
GB
1 review
1 helpful vote
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Thank you very much Kayla B. For helping me! So kind!
Kayla B. Helped me with a confusion of a milestone.

Date of experience: November 8, 2017