business logo of Freelancer

FreelancerReviews 19,941

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
315
value
274
shipping
181
returns
208
quality
278
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

RU
1 review
0 helpful votes
Follow Konstantin R.
Unfollow Konstantin R.
Share Review
Report Review

Fast
November 13, 2017

I contacted the technical support to restore my account. Your help was very fast. Thanks again for the work.

Date of experience: November 13, 2017
Norway
1 review
0 helpful votes
Follow Preben J.
Unfollow Preben J.
Share Review
Report Review

Tayla B was very helpful in helping me out on a review where i had skipped a field. She fixed in no time. Very helpful and pleasant service.

Date of experience: November 13, 2017
Pakistan
1 review
0 helpful votes
Follow Muhammad-Sikander N.
Unfollow Muhammad-Sikander N.
Share Review
Report Review

Awesome job
November 13, 2017

Kayla B has fixed my problem.He is very quick and fast in solving issues. I was facing problem to upgrade my membership plan.
Thanks

Date of experience: November 13, 2017
Germany
2 reviews
0 helpful votes
Follow Peter S.
Unfollow Peter S.
Share Review
Report Review

Top customer support performance againe
November 13, 2017

The freelancer.com support team really went the extra mile to find a solution to my problem which was a bit outside the box. Very helpful, and a great experience! Thank you so much!

Date of experience: November 13, 2017
Qatar
2 reviews
0 helpful votes
Follow Ignatius V.
Unfollow Ignatius V.
Share Review
Report Review

Unfortunately I have made an additional milestone payment to a freelancer and I was too worried. Support team Mr Jimmy helped me very clearly to get back the refund. I feel very happy to the support service or freelancer.com. Freelancers also keeping good cooperation to customers. Now I can write anything easily because I know freelancer will give me good support to make it brighter.

Date of experience: November 13, 2017
Argentina
1 review
1 helpful vote
Follow Damian P.
Unfollow Damian P.
Share Review
Report Review

Excellent!
November 13, 2017

Antoniete b. Was really kind and solve all my problems, it was a pleasure to work with her, 10/10!

Date of experience: November 12, 2017
Kenya
1 review
0 helpful votes
Follow Vivianne A.
Unfollow Vivianne A.
Share Review
Report Review

My account for the last 7 months has been great except for a few days back when the account was temporarily blocked. Thankfully I got someone to help me with that and I'm now back on. Would have been frustrated since I do long term projects that I'm paid monthly and this is my main work platform an source of income.

Date of experience: November 12, 2017
Greece
1 review
0 helpful votes
Follow Litsa B.
Unfollow Litsa B.
Share Review
Report Review

Very quick action
November 13, 2017

I asked to reopen my account at Freelancer.com. Your agent responded immediately and reopened my account within minutes.

Date of experience: November 12, 2017
Washington
1 review
0 helpful votes
Follow Ali M.
Unfollow Ali M.
Share Review
Report Review

It is an amazing resource for students, professionals and anyone who needs help with academic projects. Efficient, helpful and stress reliever for someone like myself... with full time job, school, husband and dad!

Date of experience: November 11, 2017
India
1 review
0 helpful votes
Follow Veer M.
Unfollow Veer M.
Share Review
Report Review

Katie R. Was very quick to solve my problem. She is the best. Thank you for your great service. Hoping for this type of service again.

Date of experience: November 10, 2017
Morocco
1 review
0 helpful votes
Follow Nabil k.
Unfollow Nabil k.
Share Review
Report Review

Very good Reply
November 10, 2017

Good and helpful she answered all my questions and explain to me all what i need for the contest awarding

Date of experience: November 10, 2017
Uruguay
1 review
0 helpful votes
Follow Leonardo P.
Unfollow Leonardo P.
Share Review
Report Review

Fix a membership problem
November 10, 2017

I forgot to downgrade my account and Kayla B. Got it done for me, refunding me the money. Thanks so much!

Date of experience: November 10, 2017
GB
1 review
0 helpful votes
Follow Ariadna P.
Unfollow Ariadna P.
Share Review
Report Review

Dealing with a ripped-off logo
November 10, 2017

Willard was very helpful in two instances where I had hired a freelancer and paid them for work they did not do.

In the first instance (October 2017) He offered to extend the competition for an extra week at no charge and he also gave me information on how to spot unoriginal work.

In the second instance he was able to refund the funds I spent back in October 2016 when I used a freelancer's submission but it came to light in November 2017 that it was ripped off from someone else.

In both cases he was swift with his advice and very generous offers to make the situation right.

Thank you WIllard!

Date of experience: November 10, 2017
Pakistan
1 review
0 helpful votes
Follow Muhammad U.
Unfollow Muhammad U.
Share Review
Report Review

She's very professional, provided the very good support. Need more people like Kayla. I'm fully satisfied.

Date of experience: November 10, 2017
Kenya
1 review
0 helpful votes
Follow Vani M.
Unfollow Vani M.
Share Review
Report Review

There are not many support teams in freelance online workspaces that attend to the specific needs of an individual, and the freelancer.com support are excellent at that. Maybe the very best team I had the pleasure to have serve me.

Date of experience: November 10, 2017
India
1 review
0 helpful votes
Follow Ashok P.
Unfollow Ashok P.
Share Review
Report Review

Very skilled and professional assistant. Thank you for your time & given me help with my questions. Hope all the other assistants are like them.

Date of experience: November 9, 2017
Guatemala
1 review
0 helpful votes
Follow angel c.
Unfollow angel c.
Share Review
Report Review

Excellent
November 10, 2017

When making a payment to the freelance, double the payment in error, they solved my problem immediately and returned the funds to my card

Date of experience: November 9, 2017
Texas
1 review
0 helpful votes
Follow Josh V.
Unfollow Josh V.
Share Review
Report Review

Great customer service.
November 10, 2017

Willard was very quick and professional to fixing my problem. He is the best. Thank you for the service!

Date of experience: November 9, 2017
Canada
1 review
0 helpful votes
Follow Antonio D.
Unfollow Antonio D.
Share Review
Report Review

Excellent
November 9, 2017

Great customer service! I hadnt used the service if a few months and they were very helpful with refunding me and cancelling my subscription

Date of experience: November 9, 2017
Canada
1 review
2 helpful votes
Follow Jeremy T.
Unfollow Jeremy T.
Share Review
Report Review

Robbed me!
November 11, 2017

I went to go verify my account all happy to start working, and it said it would charge NO more than 2 dollars on my debit card to "verify" it. Well they ended up charging me 2.11 cents and since it was MORE than their 2 dollar "limit" it wouldn't let me verify the account or give my my money back! I am only using one star because ZERO stars isn't an available option. $#*! Freelancer!

Date of experience: November 9, 2017