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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

New Hampshire
1 review
1 helpful vote
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Help for a newbie!
November 1, 2017

I was concerned about the legitimacy of two projects that I was offered, without having bid on them, in the same day. They were from two different employers but appear virtually the same in description of the work and the business that was hiring. Antoinette was so helpful and patient since I am so new at this. Also, she sent me a very useful article about potential scams and assured me that I was looking for help in the right place. Thanks again, Antoinette!

Date of experience: October 31, 2017
Philippines
1 review
0 helpful votes
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Quick Response
October 31, 2017

It was not a bad experience. Deana R. Was thorough with her help. The response was quick. I'm very happy with how they handled my request.

Date of experience: October 31, 2017
California
1 review
0 helpful votes
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Josie is great, helped me a lot to resolve my financial issues quickly. Her manner is so professional and her word is so warm and kindly.
I highly appreciate support she gave me.
Thank you Josie :)

Date of experience: October 31, 2017
Pakistan
1 review
0 helpful votes
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I am a freelance who is now seriously taking freelance one month pro membership offer and verified my payment method and their was a little validation issue. I give them my bank report and ask them to validate my account they reply within hour and i am impressed with their quick response and inter department communications which even not as effective with even PayPal and many other companies

Date of experience: October 31, 2017
India
1 review
0 helpful votes
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Contest Dispute
October 31, 2017

Willard Cipris has assist me in well manner, and he has given satisfactory replies.
Whatever issues i was having, willard has given positive answer.

Great Work!

Date of experience: October 31, 2017
India
1 review
0 helpful votes
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Amazing Service
October 31, 2017

I spoke with the one of the customer support executive with the name of Kendra and she was an amazing to help me with my queries. She helped me to cancel the contest and returned back my money in my account. She has also suggested for an extension to get better design however that option wasn't useful for me but she helped precisely. 5 start for Kendra and surely recommended.

Date of experience: October 31, 2017
Ukraine
1 review
0 helpful votes
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Patient worker
October 31, 2017

She politely helped me with my questions. Thanks for that! Very appreciated!
She helped m with some issues aboutb freelancer policies.

Date of experience: October 30, 2017
Germany
1 review
0 helpful votes
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Good and fast support
October 30, 2017

The support was all fine. I got my money back. One more happy customer. Have a nice day ahead. The text with 100letters it to long.

Date of experience: October 30, 2017
Pakistan
1 review
0 helpful votes
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Its good
November 1, 2017

Good but not good enough. I had a rough experience. The service provider was good. My queries were solved

Date of experience: October 30, 2017
India
1 review
0 helpful votes
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Very Helpful
October 30, 2017

Brenda is very helpful and highly professional as well. I really appreciate her efforts to solve mine problem.

Date of experience: October 30, 2017
North Macedonia
1 review
0 helpful votes
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Brenda was helpful and nice. She checked all details and explained my dispute with a client. I understood the issues well and she continued my member's plan

Date of experience: October 30, 2017
BA
1 review
0 helpful votes
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Great service
October 31, 2017

I had some concerns about scam on site, and Marina answered my question so fast and she was very helpful. I listened to her advise and soon resolved my issue

Date of experience: October 30, 2017
Philippines
2 reviews
3 helpful votes
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Don't use Freelancer.com - although perhaps not a scam in the traditional sense, it is designed to extort money from honest freelancers trying to make some cash!
When I joined they asked for a Paypal account simply to 'verify my identity' but then proceeded to withdraw fees automatically without my knowledge or permission.
After doing this for 3 months, Freelancer.com suddenly decided they needed more information from me in order to 'verify my identity' (again!) before they would release the money I had earnt on their site to this same Paypal account. It seems very suspicious to me that they can automatically withdraw funds from Paypal when it involves fees they get from their freelancers, but to release funds the freelancers are entitled to suddenly is a 'security risk'. Sounds pretty dodgy to me.
After six weeks of requesting sms 'security' codes which they supposedly sent but never arrived and getting a series requests for additional information from Freelancer.com which is fine, but seems to me to be delaying tactics so they don't have to release my money to me, I still haven't recieved my funds.
Do not use this site if you want to actually earn money through freelancing.

Date of experience: October 30, 2017
Lebanon
1 review
0 helpful votes
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Willard Cipris
October 30, 2017

Fast and proactive support. Willard gave suggestions that made my contest better without asking him.

Thank you Willard.

Date of experience: October 30, 2017
Timor-Leste
1 review
0 helpful votes
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Good Response
October 30, 2017

Good Response getting and Problems are getting solved. Sometimes It is late to get in touch with the support in Chat but still If its urgent we mail and get the response over there. Thanking you.

Date of experience: October 30, 2017
Poland
1 review
0 helpful votes
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Kathie promised me a refund
November 1, 2017

I spoke with Brenda and then she transferred me through to Kathie. If Kathie does what she promises to do (ie give me a refund one week from today) then I'm happy if not I would like to request an opportunity to change the recommendation... this is why I'm giving it a tentative 3/5 for the moment (you'll get a 5 if I get all my money back as this has been a terrible experience for me)... I've learnt my lesson anyway - stay away from freelancer it seems to be full of people who don't actually want to do any work.

Date of experience: October 30, 2017
Germany
1 review
0 helpful votes
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We get wonderful support
October 30, 2017

We get wonderful support whenever we in need. So keep helping us. And give us the chance of freelance freely.

Date of experience: October 30, 2017
India
1 review
0 helpful votes
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I recovered my account
October 30, 2017

Thank you very much, I got my account, it is very appreciated for me. I would like to prefer tips to get huge jobs.

Date of experience: October 30, 2017
South Africa
1 review
0 helpful votes
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Struggles with a designer
October 30, 2017

I had struggles with a designer, and the support team offered me great help. I can recommend Freelancer.

Date of experience: October 29, 2017
Singapore
1 review
0 helpful votes
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Support is awesome
October 30, 2017

I was worried that my contest wasnt getting enough traction though I had guaranteed it. They then gave me a 7 dya contest extension and Top contest status for free. All in worth more than 150 bucks? Though my contest was only 350$.

Awesome!

Date of experience: October 29, 2017