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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
Follow Ashly L.
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I have to say I was super impressed both with the staff at freelancer.com, as well as the contractor who I connected with through their platform and hired to complete my app project. Their staff was engaged from the beginning, reached out to me and did everything they could to help me find the right person for this job. I didn't have to ask for any of this it was all done on their own. And I was more than pleased with my contractor I will be hiring him again in the future and really can't recommend freelancer.com enough!

Date of experience: October 29, 2017
South Africa
1 review
1 helpful vote
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I've worked on Freelancer for about a year. For the first time I accepted a job offer without talking to the employer. The job was for USD 400. Freelancer took USD 40 immediately, I have not been given ANY MONEY by the 'employer.' The job offer wasn't even real, looks like a hack.
So Freelancer took USD 40, I haven't been paid, not only did they take some of it from my Freelancer account which only had USD 12 in it, they helped themselves to the other USD 28 from my PayPal account.
Freelancer. If you care, this is the job offer.
https://www.freelancer.com/projects/articles/project-for-sandra-*******/
This is your reference number JRW-471-*******
I know I am not the only person to have these issues with Freelancer. NO MONEY was exchanged between myself and the 'so called' employer. I don't know how you take uSD 40 from me and also help yourself to my accounts. I am in DEBT now for work that I have not done / seen / or been paid for. Surely this is not right.
I would appreciate you resolve this and refund my USD 40 immediately.
Especially as I am seeing A LOT OF PEOPLE WITH THE SAME COMPLAINTS.

Freelancer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 29, 2017
Wisconsin
5 reviews
1 helpful vote
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The Best Help
October 30, 2017

I was happy to communicate with Brenda, and she helped me solve my problem easily and quickly.

Very professional.

Date of experience: October 29, 2017
Morocco
1 review
0 helpful votes
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Great and swift service.
October 30, 2017

I needed more info about how the preaproved payments were going to be used, because I prefer to approve them manually. Marina B. Was swift to answer, precise, and efficient.

Date of experience: October 28, 2017
Australia
1 review
0 helpful votes
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Stephanie M was fantastic in helping me retrieve a refund on the membership I did not use and was very sympathetic to my personal situation. She was very knowledgeable and was quick to answer and deal with my problem.

Date of experience: October 28, 2017
Algeria
1 review
0 helpful votes
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Absolutely an awesome Support!
October 29, 2017

Absolutely awesome! Extremely Professional with Excellent Communication!

I have got a difficult issue when i try to Authenticate my card, so i contacted the Freelancer.com Support by a message to ask help, i thought that they will answer me after 2-3 days, but i was surprsided by a replay after just one hour!
He "Ryder S" gave directly the solution and asked meif i need anything else, and effectively he solved easly my problem with the Confirming of Identity, thanks to his advice and guidance.

Honestly It was an excelent support.
Keep your high efficiency. Thanks.

Date of experience: October 28, 2017
VE
1 review
1 helpful vote
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Very helpful
October 29, 2017

I have a problem with a project and Brenda A. Helped me through the process and steps to take. She was attentive and helpful.

Date of experience: October 28, 2017
GB
1 review
2 helpful votes
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A total waste of time for business owners and entrepreneurs. The customer service is non-existent. And the freelancing 'talent pool' is littered with unskilled workers looking for a free lunch. To make things worse, Freelancer make it extremely difficult for you to reverse your freelancer.com account balance back into your bank account. In fact, I'm still waiting. Total waste of both time and human resources. Avoid at all costs - total crooks.

Date of experience: October 27, 2017
India
1 review
0 helpful votes
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Its ok.
October 29, 2017

You people only replied to my mail that credit card authentication is confirmed and now mailing me that you have not heard back from me regarding authentication. Any how, you are responding soon; its appreciable.

Date of experience: October 27, 2017
Poland
1 review
0 helpful votes
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Great Help
October 29, 2017

I had few questions about payment system, milestones, and how accepted project work, and Mrs Brenda described for me everything i needed to know :)

Date of experience: October 27, 2017
Malaysia
1 review
0 helpful votes
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Responsive and Fast
October 29, 2017

Thank you Freelancer and Frieda S. For having been very responsive to my inquiries and quick in resolving my issues. Frieda has been most helpful. Thanks again.

Date of experience: October 27, 2017
Indonesia
1 review
0 helpful votes
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Helpful
October 29, 2017

Brenda is really helpful to solve my problem. As a new comer in freelancer, i still need to learn. Almost got in fraud, but thanks to Brenda, i clearly understand how to join a bid project. Thanks a lot.

Date of experience: October 27, 2017
India
1 review
0 helpful votes
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Awesome Claudia
October 28, 2017

Customer satisfaction 100%, Responsible support system, know the value of customer, always trying to resolve the issue within a time frame.

Date of experience: October 26, 2017
Ukraine
1 review
0 helpful votes
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Excellent service
October 26, 2017

I had subscribed on Professional Membership on Freelancer.com by a mistake and after that money was withrawn from my PayPal account automatically. I wrote about the problem to Freelancer Support Team and ask to return my money back. Support team reacted quickly and helped me to solve the question. My money was returned back to my account with their help.
Thanks a lot for professional help.

Date of experience: October 26, 2017
Indiana
1 review
1 helpful vote
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She was good at doing her job
October 26, 2017

I had problem with an employer who was not genuine and she got my refund and also blocked the employer out.

Date of experience: October 25, 2017
GB
1 review
0 helpful votes
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Resolved quickly and with no issues. Customer service agent was great to deal with and very clear. Excellent service.

Date of experience: October 25, 2017
Pakistan
1 review
0 helpful votes
Follow Faika A.
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I have found completing projects on freelancer very challenging and satisfying. The way disputes and problems are dealt with does depict a certain level of sincerity. However, in the event of being cheated by an employer, freelancer's "reversal payment" policy is extremely infuriating! Both the scammer and freelancer seem to collaborate in depriving one of hard earned money.
It happened to me and I'll never forget, I have been greatly discouraged from reporting any scammers I may have encountered since my sad experience.

Date of experience: October 25, 2017
New Zealand
1 review
0 helpful votes
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Fast and clear solution.
October 25, 2017

Response is fast.
Solution are very clear.
People are very nice and have patient.
My problem got resolved very fast.
Awesome, and thank you.

Date of experience: October 25, 2017
California
1 review
0 helpful votes
Follow Drona M.
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Nice support
October 24, 2017

Good. He reminded me very nicely and responded back in few minutes. Thanks for his support.

Appreciated

Date of experience: October 24, 2017
Australia
1 review
0 helpful votes
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Expert Guarantee
October 24, 2017

Antoinette was able to resolve my issue in not only a timely but understanding manner - kudos!
She took on board what I was asking and got it straight away unlike another consultant who took over an hour and still kept regurgitating please refer to website crap

Antoinette - Super Star!

Date of experience: October 24, 2017