On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have to say I was super impressed both with the staff at freelancer.com, as well as the contractor who I connected with through their platform and hired to complete my app project. Their staff was engaged from the beginning, reached out to me and did everything they could to help me find the right person for this job. I didn't have to ask for any of this it was all done on their own. And I was more than pleased with my contractor I will be hiring him again in the future and really can't recommend freelancer.com enough!
I've worked on Freelancer for about a year. For the first time I accepted a job offer without talking to the employer. The job was for USD 400. Freelancer took USD 40 immediately, I have not been given ANY MONEY by the 'employer.' The job offer wasn't even real, looks like a hack.
So Freelancer took USD 40, I haven't been paid, not only did they take some of it from my Freelancer account which only had USD 12 in it, they helped themselves to the other USD 28 from my PayPal account.
Freelancer. If you care, this is the job offer.
https://www.freelancer.com/projects/articles/project-for-sandra-*******/
This is your reference number JRW-471-*******
I know I am not the only person to have these issues with Freelancer. NO MONEY was exchanged between myself and the 'so called' employer. I don't know how you take uSD 40 from me and also help yourself to my accounts. I am in DEBT now for work that I have not done / seen / or been paid for. Surely this is not right.
I would appreciate you resolve this and refund my USD 40 immediately.
Especially as I am seeing A LOT OF PEOPLE WITH THE SAME COMPLAINTS.
I was happy to communicate with Brenda, and she helped me solve my problem easily and quickly.
Very professional.
I needed more info about how the preaproved payments were going to be used, because I prefer to approve them manually. Marina B. Was swift to answer, precise, and efficient.
Stephanie M was fantastic in helping me retrieve a refund on the membership I did not use and was very sympathetic to my personal situation. She was very knowledgeable and was quick to answer and deal with my problem.
Absolutely awesome! Extremely Professional with Excellent Communication!
I have got a difficult issue when i try to Authenticate my card, so i contacted the Freelancer.com Support by a message to ask help, i thought that they will answer me after 2-3 days, but i was surprsided by a replay after just one hour!
He "Ryder S" gave directly the solution and asked meif i need anything else, and effectively he solved easly my problem with the Confirming of Identity, thanks to his advice and guidance.
Honestly It was an excelent support.
Keep your high efficiency. Thanks.
I have a problem with a project and Brenda A. Helped me through the process and steps to take. She was attentive and helpful.
A total waste of time for business owners and entrepreneurs. The customer service is non-existent. And the freelancing 'talent pool' is littered with unskilled workers looking for a free lunch. To make things worse, Freelancer make it extremely difficult for you to reverse your freelancer.com account balance back into your bank account. In fact, I'm still waiting. Total waste of both time and human resources. Avoid at all costs - total crooks.
You people only replied to my mail that credit card authentication is confirmed and now mailing me that you have not heard back from me regarding authentication. Any how, you are responding soon; its appreciable.
I had few questions about payment system, milestones, and how accepted project work, and Mrs Brenda described for me everything i needed to know :)
Thank you Freelancer and Frieda S. For having been very responsive to my inquiries and quick in resolving my issues. Frieda has been most helpful. Thanks again.
Brenda is really helpful to solve my problem. As a new comer in freelancer, i still need to learn. Almost got in fraud, but thanks to Brenda, i clearly understand how to join a bid project. Thanks a lot.
Customer satisfaction 100%, Responsible support system, know the value of customer, always trying to resolve the issue within a time frame.
I had subscribed on Professional Membership on Freelancer.com by a mistake and after that money was withrawn from my PayPal account automatically. I wrote about the problem to Freelancer Support Team and ask to return my money back. Support team reacted quickly and helped me to solve the question. My money was returned back to my account with their help.
Thanks a lot for professional help.
I had problem with an employer who was not genuine and she got my refund and also blocked the employer out.
Resolved quickly and with no issues. Customer service agent was great to deal with and very clear. Excellent service.
I have found completing projects on freelancer very challenging and satisfying. The way disputes and problems are dealt with does depict a certain level of sincerity. However, in the event of being cheated by an employer, freelancer's "reversal payment" policy is extremely infuriating! Both the scammer and freelancer seem to collaborate in depriving one of hard earned money.
It happened to me and I'll never forget, I have been greatly discouraged from reporting any scammers I may have encountered since my sad experience.
Response is fast.
Solution are very clear.
People are very nice and have patient.
My problem got resolved very fast.
Awesome, and thank you.
Good. He reminded me very nicely and responded back in few minutes. Thanks for his support.
Appreciated
Antoinette was able to resolve my issue in not only a timely but understanding manner - kudos!
She took on board what I was asking and got it straight away unlike another consultant who took over an hour and still kept regurgitating please refer to website crap
Antoinette - Super Star!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.