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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Pennsylvania
1 review
1 helpful vote
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Tried freelancer for the first time and completed a project for a $250 fee and was charged a $25.00 project fee. The person who hired me never paid and stopped responding to messages... took over a week to get anyone from support to assist or respond and when they did just told me that project fee is non-refundable. I'm out 8+ hours of my life and 25 bucks and feel like I was conned by both parties.

Date of experience: October 24, 2017
Uruguay
1 review
0 helpful votes
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I had an excellent experience with freelancer, because of the professional advice I was given and a fast answerer of all my need and request.

I feel really confident working with all the team of Freelancer.

Thanks for the professionalisms, focus and the involvement in my needs.

Congratulations¡¡

Date of experience: October 24, 2017
GB
1 review
1 helpful vote
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*Update 25th October 2017
They have issued a refund. I can't retract this review though because this is the 2nd time support has told me they couldn't refund and it's taken a bad review or taking that extra step to receive money back.

Thanks to the member of staff who has taken care of this for me though.

*Update: October 24th 2017
Recently advised that the fee refund was a "one-time" deal. So this company's policies are truly broken and preying on the necessity for freelancers to seek employment and making it more or less a gamble. I did everything in my power to ensure my client was happy before being awarded the job, and once awarded and I accepted it, my fee was deducted and the client shortly after cancelled leaving me with lost time and earnings.

This is a serious issue, no money should be taken until funding is secured from the client. I not see that any real service being truly rendered.

**update: October 24th 2017
Yet again was awarded a job after providing a very time extensive demo for the prospective client. They approved the demo and asked me to extend it. I was awarded job. Charged fee. I delivered the updated work as scheduled and they immediately cancelled job with no explanation leaving me out of time and pocket. I'm hoping someone from the Freelance team and address this updated review.

**Update September 2017
After addressing this issue through TrustPilot, I was able to contact Freelancer again and am now in the process of obtaining a refund. I shall leave this review on here as initially I was told this was not possible, but I do want to extend my thanks to the team member who dealt with this since my post on here!

2016
I used Freelancer for approximately a year or so. I was awarded one job on it when I initially started out which kept me using it.

I was awarded a job for $1000. Freelancer immediately took $50 fee from me as the contractor and the client was not to be heard of again.

Freelancer does not vet nor require client details, nor request funding of a project prior to taking their fees from the contractors, meaning you can lose out big time.

You will not be reimbursed as per their terms.

This company is a sham.

Freelancer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 24, 2017
Norway
1 review
0 helpful votes
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Freelancer not delivering
October 24, 2017

Your support man Williard C. Solved my problem fast and good. I got the competition closed, got my money back, and do now have the knowledge I need to proceed on the task

Date of experience: October 24, 2017
Canada
1 review
0 helpful votes
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Very nice agent and fast and easy solution to my issue. Top agent. Why do I need to put 100 characters? Is this an essay? I feel like I am back in high school.

Date of experience: October 24, 2017
Hong Kong
1 review
0 helpful votes
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Awesome Antionette
October 24, 2017

Brilliant, she explained politely and understood my concerns about similarly described projects.
I WONT be making THAT mistake (talking to anyone outside the chat on here and paying employers for work, - funny as several people did warn me and I said na its a reputable site so they wouldn't let scam artists through) again

Date of experience: October 23, 2017
RU
1 review
0 helpful votes
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Спасибо, за помощь в решении моего вопроса о закрытии проекта! бла бла бла 100 символов, очень приятно иметь с вами дело!

С наилучшими пожеланиями!

Date of experience: October 23, 2017
Colombia
1 review
0 helpful votes
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Soluction about a payment problem
October 24, 2017

She was really helpful about my problem, she solved the promblem in a short time, was so kind, explain me the problem in detail,
She explained to me that it was what had happened

Date of experience: October 23, 2017
Canada
1 review
0 helpful votes
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Great support
October 24, 2017

Excellent customer support. They solved my issue in no time after I contacted them via online chat. I do recommend freelancer

Date of experience: October 23, 2017
Indonesia
1 review
0 helpful votes
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Quick Response with Great Solution
October 24, 2017

5 stars for Deana R. From Freelancer Support. My issues were solved quickly, given with explanation so it wouldn't be happen again in the future.

Date of experience: October 23, 2017
Pennsylvania
1 review
0 helpful votes
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Great service!
October 24, 2017

Antoinette B. Really helped me understand how to quickly fix my issues and explained in a well mannered way how to resolve any questions I had.

Date of experience: October 23, 2017
India
1 review
0 helpful votes
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Help with contest handover
October 23, 2017

Stephanie was really helpful and responded promptly. I really appreciate that. I needed some help with contest handover and for that I needed support from freelancer team. Stephanie addressed my query and I hope the issue would be resolved in about 2 days. Thank You

Date of experience: October 23, 2017
Nigeria
2 reviews
2 helpful votes
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Wow! I am happy for the response. I didn't know that the agent will respond to my message so fast considering the millions of people on the platform. I am honored. Thanks so much

Date of experience: October 23, 2017
Malaysia
1 review
0 helpful votes
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Thank you
October 23, 2017

Very understandable to my situation, to help me clear the project fee after a consideration. Thanks!

Date of experience: October 23, 2017
Israel
1 review
0 helpful votes
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Perfect support!
October 23, 2017

He relaxed me (Antoinette B) and now I know that I can trust freelancer to get my money back if someone used me.
Really fast and helping.
Thanks!

Date of experience: October 22, 2017
Hong Kong
1 review
0 helpful votes
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Nice experience with support chat
October 23, 2017

She is quick and nice, and solve the problem perfectly. I am relieved in the way the issue is treated. Thanks a lot

Date of experience: October 22, 2017
Canada
1 review
0 helpful votes
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Excellent Service Provided
October 23, 2017

It was very professional and respectful. The agent totally understood my concerns and appropriately addressed them to my satisfaction within a timely manner.

Date of experience: October 22, 2017
Romania
1 review
0 helpful votes
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Very helpful
October 23, 2017

An excellent support team. Very fast reply, my issue was solved in a couple of hours.
I am thankful for their help.

Date of experience: October 22, 2017
India
1 review
0 helpful votes
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Good!
October 23, 2017

Though it was bit late but was in detail... may be because of new process. But response was in detail which helped me to gain deeper understanding.

Date of experience: October 22, 2017
NL
1 review
4 helpful votes
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5 Star reviews are generated by their customer support, freelancer.com knows that their ratings are 2 Stars and work every cheating angle to improve rating, not the website/services - this says everything

Currently in minus 120$ for 2 projects, because freelancer.com rules allow employer to f**k a freelancer, meanwhile the freelancer has 0 input to the process, unless you say something that can be used against you.

You will not know about the problems of the website, until you encounter well-hidden unfair rules.
Most of the users are duplicate accounts, fake projects to lure (limited) bids and to encourage membership sales.

Date of experience: October 22, 2017