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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Great support
October 23, 2017

Thanks to customer support for help me to recover some off my money back from Ahmed0666 who is a lier. But the freelancer customer support help me street away with the problem and I hope they will delete that account to not be any more problems on the future. Thanks

Date of experience: October 22, 2017
Nevada
1 review
0 helpful votes
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I signed up with Freelancer and immediately awarded 2 projects. The first had to be revised and getting the payment "milestone" adjusted properly was a nightmare until Troy C from chat support stepped in and manually made the adjustments my freelancer and I wanted. So instead of my having to shell out more money and wait for the original milestone to be refunded all was credited properly. Thank you again Troy C.

The 2nd project the freelancer was awful. He didn't communicate, did work he wasn't supposed to do and didn't do any work within the scope of the project. Again chat support came to the rescue, advising me how to properly make a dispute and I got the milestone money back the same day.

Because all these issues took so much of my time away from getting work done I probably won't use Freelancer again. If you're new to Freelancer my advice is either spend some time before posting your first project to understand what your limitations are in controlling the upfront money you pay.

Date of experience: October 21, 2017
New Jersey
1 review
0 helpful votes
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Satisfied with the Help Desk
October 23, 2017

I am very much satisfied with the help of customer care agent "Sandra T". She is very fast in her response and kind in handling issues.

All thanks.

Date of experience: October 21, 2017
India
1 review
0 helpful votes
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Quick response
October 23, 2017

Needed help in resetting the account. Got it within a few hours. Satisfied with the quick and easy service.

Date of experience: October 21, 2017
GB
1 review
0 helpful votes
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Its a very good platform, although still some glitches need to be improved. For example, the connection is not always stable, the milestones are not always working, the currency conversion transcript is very confusing, etc.

Date of experience: October 20, 2017
New York
1 review
0 helpful votes
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Very fair
October 20, 2017

Had an issue with an employer, and the customer service told me their policy but refunded $36. The project didn't work out and the client stopped responding. I'll be sure to get requirements ironclad before making a bid.

Date of experience: October 20, 2017
New York
6 reviews
11 helpful votes
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The freelancers are great that I have hired. But every time i hire one i get duplicate bills and charges. Contacting customer service is a waste of time. No response and if they do its rude dialog. I had to dispute a charge with credit card because of this. I had a balance due but they said I have to cancel the dispute and then they will return my unused funds. I dont have time tor this- Onto Upworks. Freelancer never again!

Date of experience: October 20, 2017
Zimbabwe
1 review
0 helpful votes
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Assistance Rendered
October 20, 2017

Friendly helper, made me feel welcome and dissipated my fear as it can get really frustrating when awarding person goes silent. But thankfully I got the assistance I needed.

Date of experience: October 20, 2017
GB
1 review
0 helpful votes
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Marina B. Replied wery swiftly and resolved the issue to my full sutisfaction. Thank you very much Marina!

Date of experience: October 20, 2017
New Zealand
1 review
0 helpful votes
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Marina was very friendly and helpful in resolving my query. I greatly appreciate it! Her actions were satisfying and I have seen that she's done what she said she would do. Thank you

Date of experience: October 19, 2017
New York
1 review
0 helpful votes
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Great Customer Service
October 19, 2017

Sandra T. Took care of my issue at hand. I am thankful that the site has a great customer service especially after I tried to use this site 4 years ago. She was very helpful and I highly recommend her to continue to do a good job.

Date of experience: October 19, 2017
Canada
1 review
0 helpful votes
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Great help
October 19, 2017

Solved my problems quickly. A+ for the agent. I had transaction issue and the agent also helped me with general knowledge about Freelancer.com

Date of experience: October 19, 2017
India
1 review
1 helpful vote
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Good Experience
October 19, 2017

I had a good experience with freelancer support for the queries i had.
They responded as early as possible with proper clarification for my queries.
Thank you for the great support.

Date of experience: October 19, 2017
Pakistan
1 review
0 helpful votes
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Gavin D. The Man
October 19, 2017

Gavin D. Really helped me a lot in getting back my hacked account and he was very polite and fast throughout the process. Guided me very well and finally I have my account back.

Thank you Gavin!

Date of experience: October 19, 2017
India
1 review
0 helpful votes
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Really nice wanted $17 as the refund but got only $7 because of conversions and terms and conditions. But the person was really good

Date of experience: October 18, 2017
Australia
1 review
0 helpful votes
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Feedback
October 19, 2017

We had a problem with a Milestone option (we didn't realise that we pay it twice, so we cancelled one of the payments). Nicole D. Did a really good assistant with the problem.

Date of experience: October 18, 2017
Pakistan
1 review
0 helpful votes
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Great site ever
October 18, 2017

Freelancer is the site where I work, and I am working from 2009, Best support, best service, best relationship

Date of experience: October 18, 2017
Australia
1 review
0 helpful votes
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Excellent
October 18, 2017

Very much helpful. Specify me every things. I was not clear 100%, He helps me with every single point and makes me clear everything!

Date of experience: October 18, 2017
Hong Kong
1 review
0 helpful votes
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Help
October 18, 2017

Excellent. Stephanie was very patient and very helpful. She understood my problem and has forwarded the same to the technical team.

Date of experience: October 18, 2017
India
1 review
0 helpful votes
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Ryder s
October 18, 2017

Ryder s,

You are awesome man. You resolved my long time issue thanks for support as i will give u 5 out 5 star

Date of experience: October 18, 2017