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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Colombia
1 review
2 helpful votes
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She answered me all I need
December 14, 2017

I got the answer of my question clearly and explained me what happened with my funds. She told me about how I have to ask for my milestone

Date of experience: December 13, 2017
New York
2 reviews
1 helpful vote
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I accidentally upgraded to the next level, with a yearly account, but I meant to purchase a monthly account. Cyril revised it for me and promised the money would be back in my account within 24 hours or so.

Date of experience: December 13, 2017
South Africa
1 review
1 helpful vote
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Assistance
December 14, 2017

Thank you for your efficiency and help, it so nice to have your support with great customer service.

Date of experience: December 13, 2017
Ghana
1 review
1 helpful vote
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Good help provided
December 14, 2017

Very good, I was given a clarification on something I didn't understand. I'm really grateful for the help. Thank you.

Date of experience: December 13, 2017
India
1 review
0 helpful votes
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Pleasent Support
December 13, 2017

I am happy how they support with my issue,
I will be thankful to them
Definitely 5+ rating for their support
Many Thanks

Date of experience: December 13, 2017
India
1 review
1 helpful vote
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Very professional support
December 13, 2017

I had a chat with Kayla B. Very professional in helping me on my issue, eager to resolve the issue and has a proactive approach. Thanks

Date of experience: December 13, 2017
Pakistan
1 review
1 helpful vote
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Noah S. Is a great support person, he gives quick replies, solutions and answer very accurately and timely! I would Highly Recommend Him!
:) Thanks.

Date of experience: December 13, 2017
Austria
1 review
1 helpful vote
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Great proactive support
December 13, 2017

Created an additional (unnecessary) milestone by mistake, Anthony from Freelancer informed me about and helped to solved it immediately!

Great proactive support, wish all business would work like this!

Date of experience: December 12, 2017
Sweden
1 review
0 helpful votes
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Wow, Great staff!
December 12, 2017

Very polite and competent staff, I got all the help I needed and then some. They helped me look for a preferred freelancer, communicated with them, helped me evaluate my top pic, told me about some caveats, how the system works and well... i guess I could continue but that is part of it. This for 20 usd/month... well, take it!

Date of experience: December 12, 2017
India
1 review
0 helpful votes
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I had a chat with your 'Kayla B' Very supportive and eager to resolve my issue. Feeling totally satisfied the way my issue was handled by Kayla B. Was quite worried when started chat but now totally relaxed after the resolution of my issue by Kayla B.

Date of experience: December 12, 2017
GB
1 review
0 helpful votes
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Very nice and helpful
December 12, 2017

Very nice, fast and easy to work out. Shown me solution and happy for that. Thanks for the support. Helped me on everything. It would be great if we have any contact number so that it will works even better.

Date of experience: December 12, 2017
Saudi Arabia
1 review
1 helpful vote
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Fast help ever
December 11, 2017

Very Helpful tips and action, I do like the support team efforts. Thank you freelancer.com you kept our business running perfectly.

Date of experience: December 11, 2017
BA
1 review
0 helpful votes
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Really great service
December 11, 2017

Barry is very kind and professional. Our conversation was very fast and he provided me with great service. Im really sorry because I didnt get to thank him because my window closed somehow.

Date of experience: December 11, 2017
GB
1 review
1 helpful vote
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I didn't realise that signing up for a free trial would mean I would automatically be signed up for full membership and didn't notice the charges on my account as business has been so busy. I didn't use the account at all except for the first trial bid which was unsuccessful. Kayla B was so helpful and polite. My fees are now being refunded. Thank you so much for the quick and painless refund.

Date of experience: December 11, 2017
Pakistan
1 review
0 helpful votes
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I am new on their platform and i am liking it. They have the best referal system. I mean you can pay 0% if you bring your own client to their platform! Isn't that great? No one else gives that!

Date of experience: December 11, 2017
Bangladesh
1 review
0 helpful votes
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Efficient Guideline
December 11, 2017

I had a problem about dispute and Brenda gives me a good solution about it which is efficient. Thanks

Date of experience: December 10, 2017
Bangladesh
1 review
1 helpful vote
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Extremely Good Site
December 11, 2017

I Tried To Post A Project But Failed, As It Was First Time For Me. I Contacted Support And Mr Crystal Helped Me To Open The Project Step By Step. I Posted Project And Mark My Sealed, Featured And Urgent With Free Of Charge. They Have Free Credit Shop Which I Used To Do All Things. Really Thanks To Crystal. He Is Really Awesome :)

Date of experience: December 10, 2017
India
1 review
0 helpful votes
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I had many thoughts and plans while logging in to freelancer
Hoped i will get atleast one project in a month
But i got nothing and not so resourceful as per my experience
But the customer support was good mainly "Katie R"

Date of experience: December 10, 2017
Egypt
1 review
1 helpful vote
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Thank you very much Benny
December 11, 2017

Thank you very much Benny
He does his work with precision
I've solved my problem
And talk to me very well

Date of experience: December 9, 2017
Japan
1 review
0 helpful votes
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The experience on Freelancers have been great overall! I did get a restriction on my account, but it was solved very quickly. This was my first time using freelancers and it will not be my last. Thank you to Katie R. For your patience and help!

Date of experience: December 9, 2017