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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I got the answer of my question clearly and explained me what happened with my funds. She told me about how I have to ask for my milestone
I accidentally upgraded to the next level, with a yearly account, but I meant to purchase a monthly account. Cyril revised it for me and promised the money would be back in my account within 24 hours or so.
Thank you for your efficiency and help, it so nice to have your support with great customer service.
Very good, I was given a clarification on something I didn't understand. I'm really grateful for the help. Thank you.
I am happy how they support with my issue,
I will be thankful to them
Definitely 5+ rating for their support
Many Thanks
I had a chat with Kayla B. Very professional in helping me on my issue, eager to resolve the issue and has a proactive approach. Thanks
Noah S. Is a great support person, he gives quick replies, solutions and answer very accurately and timely! I would Highly Recommend Him!
:) Thanks.
Created an additional (unnecessary) milestone by mistake, Anthony from Freelancer informed me about and helped to solved it immediately!
Great proactive support, wish all business would work like this!
Very polite and competent staff, I got all the help I needed and then some. They helped me look for a preferred freelancer, communicated with them, helped me evaluate my top pic, told me about some caveats, how the system works and well... i guess I could continue but that is part of it. This for 20 usd/month... well, take it!
I had a chat with your 'Kayla B' Very supportive and eager to resolve my issue. Feeling totally satisfied the way my issue was handled by Kayla B. Was quite worried when started chat but now totally relaxed after the resolution of my issue by Kayla B.
Very nice, fast and easy to work out. Shown me solution and happy for that. Thanks for the support. Helped me on everything. It would be great if we have any contact number so that it will works even better.
Very Helpful tips and action, I do like the support team efforts. Thank you freelancer.com you kept our business running perfectly.
Barry is very kind and professional. Our conversation was very fast and he provided me with great service. Im really sorry because I didnt get to thank him because my window closed somehow.
I didn't realise that signing up for a free trial would mean I would automatically be signed up for full membership and didn't notice the charges on my account as business has been so busy. I didn't use the account at all except for the first trial bid which was unsuccessful. Kayla B was so helpful and polite. My fees are now being refunded. Thank you so much for the quick and painless refund.
I am new on their platform and i am liking it. They have the best referal system. I mean you can pay 0% if you bring your own client to their platform! Isn't that great? No one else gives that!
I had a problem about dispute and Brenda gives me a good solution about it which is efficient. Thanks
I Tried To Post A Project But Failed, As It Was First Time For Me. I Contacted Support And Mr Crystal Helped Me To Open The Project Step By Step. I Posted Project And Mark My Sealed, Featured And Urgent With Free Of Charge. They Have Free Credit Shop Which I Used To Do All Things. Really Thanks To Crystal. He Is Really Awesome :)
I had many thoughts and plans while logging in to freelancer
Hoped i will get atleast one project in a month
But i got nothing and not so resourceful as per my experience
But the customer support was good mainly "Katie R"
Thank you very much Benny
He does his work with precision
I've solved my problem
And talk to me very well
The experience on Freelancers have been great overall! I did get a restriction on my account, but it was solved very quickly. This was my first time using freelancers and it will not be my last. Thank you to Katie R. For your patience and help!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.