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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Philippines
1 review
1 helpful vote
Follow Jodenzle I.
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She notifies me when i needed to wait for a minute, and constantly updates me if she is still reviewing my issue, she has explained my issue in details, and also helped me for what I am asking for.

Date of experience: December 18, 2017
Bulgaria
1 review
0 helpful votes
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Mots helpful associate!
December 18, 2017

The most helpful associate I have worked so far! I received more than I expected. The most helpful associate I have worked so far! I received more than I expected.

Date of experience: December 18, 2017
India
1 review
0 helpful votes
Follow Goverdhan J.
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Quick and complete response. Thank you! Erwin understood the requirement quickly and responded correctly.

Date of experience: December 17, 2017
GB
1 review
0 helpful votes
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My Employer left poor feedback by accident as was using mobile when leaving review in a rush, I contacted Customer Service and Brenda covered all my requirements by raising my score to 5 stars through the employers instruction.

Thanks Brenda

Date of experience: December 17, 2017
Ukraine
1 review
0 helpful votes
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Support Team Is Great!
December 18, 2017

I can't say a lot about the whole website and it's system, but the support team is awesome.
I had major problems with support teams of other freelance websites, but here agent leads you until your problem is solved entirely. Thanks a lot!

Date of experience: December 16, 2017
South Africa
2 reviews
12 helpful votes
Follow Nthabiseng M.
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Refund
December 19, 2017
Updated review

They cancelled the money I "owed" them but they also stated that I should read the terms and conditions when it comes to projects. So yes read the terms and conditions before accepting a project.

Date of experience: December 16, 2017

Ultimate Fraud! Worst
December 17, 2017
Previous review

Do not use his site because you will have money in your account and the night after upon accepting a project, have $-500. Now you will be owing freelancer, be in debt and money will be taken out of your account. They will not refund you and management is bad. Worst freelancing website.

Date of experience: January 18, 2016
Romania
1 review
0 helpful votes
Follow Ionela S.
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She understands my problem and fixed it very fast and with lot of kindness answered my questions. Great experience

Date of experience: December 16, 2017
Egypt
1 review
3 helpful votes
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My issues on Freelancer.com got resolved when I contacted their Facebook Team. They are very responsive and helpful.

Date of experience: December 16, 2017
Israel
1 review
0 helpful votes
Follow AlaaM J.
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I love the Erwin Support.
December 17, 2017

They are profissional and direct and nice in speech.
They are direct to the point:-)
Thanks a lot Erwin Thanks a lot support guys.

Date of experience: December 15, 2017
Poland
1 review
1 helpful vote
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Great team!
December 17, 2017

I was New to freelancer, I did mistake and I've opened two project's at the same time and same task to do, I've payed deposit twice, not knowing how freelancer platform works.

Freelancer team was that nice, they understand I was new and they helped me to resolve problem I did get money back. Thanks again!

Date of experience: December 15, 2017
Ohio
1 review
0 helpful votes
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Awesome folks
December 17, 2017

Very helpful, very nice guys, super professional, excellent programmers. I would use this site again.

Date of experience: December 15, 2017
VE
1 review
0 helpful votes
Follow Lesmen M.
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Fantastic attention
December 17, 2017

Quick attention and solution to my problem, quick attention and solution to my problem, quick attention and solution to my problem

Date of experience: December 14, 2017
Argentina
1 review
0 helpful votes
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A happy ending!
December 17, 2017

This was a really complex case, both for me and for the freelancer.com team
After dialoging in different opportunities for a fraud case of a "professional" towards me, I finally managed to run into the operator "Antoinette B." that with a lot of predisposition and patience I manage my problem in a matter of minutes and I manage to obtain for me a much better result than expected.
At first I suspected the integrity of freelancer.com, but with this act disinterested by money and totally complacent for a client like me and like many others who surely have had similar problems, they won heaven.
My score for the operator is 20 out of 10 very satisfied with the attention and the resolution of problems.
Thank you very much "Antoinette B."

And excuse my english, is that I use the google translator. Regards!

Date of experience: December 14, 2017
VE
1 review
1 helpful vote
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Excelente atención
December 14, 2017

Gracias por la maravillosa atención que brindan con las operadoras. Atención inmediata
En especial Antoinette B.

Date of experience: December 14, 2017
China
1 review
0 helpful votes
Follow Tom h.
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Very Good Information he Provided and Do Great Help. She is Nice, professional and patient. Big thanks to Kayla!

Date of experience: December 14, 2017
Kuwait
1 review
1 helpful vote
Follow Mohamed M.
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Thank you Freelancer Support Team
December 14, 2017

Support team is very helpful & they take care my issue until solving the problem for me & assist me good effort & thank you all & Special thanks to Kendra Galliènne

Date of experience: December 14, 2017
Pakistan
1 review
0 helpful votes
Follow Rk D.
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I have some problem but Kayla B one of the helping supporter help me.
Best helping service. Great help.
Thanks Kayla B.

Date of experience: December 14, 2017
RU
1 review
1 helpful vote
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Kayla B the best support!
December 14, 2017

Kayla B the best support! She helped me so much, quick and politely. I am very grateful for that help

Date of experience: December 14, 2017
Pakistan
1 review
1 helpful vote
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Thank you much!
December 16, 2017

He is very Kind person and guide us very politeness I really appreciated, He deserve for more then 5 star rating excellent communications

Date of experience: December 14, 2017
California
1 review
2 helpful votes
Follow mehdi m.
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Awesomest freelance site
December 14, 2017

I have tried many sites, but freelancer.com beats them all by far especially with customer service. I will stick with them.

Date of experience: December 13, 2017