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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

RU
1 review
1 helpful vote
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Greatest specialist!
December 20, 2017

The specialist really helped me with my problem, thank you so much! Katie you best!++++++++++++++++++

Date of experience: December 20, 2017
Egypt
1 review
1 helpful vote
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Kayla was realy good
December 20, 2017

Kayla B helped me in a very good way, she is very helpful and polite u should pay here much more coz she is doing her job in geat way

Date of experience: December 20, 2017
NL
1 review
0 helpful votes
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Customer support
December 20, 2017

I needed to modify some feedback I left to a freelancer and Katie was very helpful and fast in arranging everything.

Date of experience: December 20, 2017
India
1 review
0 helpful votes
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Outstanding support
December 20, 2017

It was sincere support from kaite R to resolve my issues. I will be happy in future to contact again

Date of experience: December 19, 2017
RU
1 review
1 helpful vote
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Excellent Support
December 20, 2017

Kayla B have been very patient with me and answered all my questions over Support, overall, Freelancer is one of the friendly sites I have used in comparison to other sites like UpWork who ban your account for unknown reasons and you cannot even negotiate with them. Just follow the rules and ask them if you have doubts to make sure your account is in good standing.

Date of experience: December 19, 2017
Panama
1 review
0 helpful votes
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Excellent support
December 20, 2017

Kendra helped me incredibly fast. She solve my problem in just a few seconds, I'm very happy with support quality.

Date of experience: December 19, 2017
Argentina
1 review
1 helpful vote
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I made a mistake in the review and she helped me very kindfully.
By other side, I recommed this web site 100%!

Date of experience: December 19, 2017
Italy
1 review
0 helpful votes
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Customer service
December 20, 2017

They've been responsive and quick in the resolution of my problem. I felt safe using the service. Charlotte is very kind.

Date of experience: December 19, 2017
India
1 review
0 helpful votes
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TYSM Charlotte B
December 20, 2017

I was charged for sponsoring my bid unknowingly as i am new this side. Then i tried to reach the support team by a pop-up chatting desktop. And got very good response from mr Charlotte B. He took immediate steps for resolving my issue.

So, now i am very much happy by the response and support from freelancer help desk.

Thank you Team.

Date of experience: December 19, 2017
India
1 review
1 helpful vote
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Support Team is great
December 20, 2017

I got quick response and fixed my issues quickly, support team is really amazing!, I will continue use freelancer.com for my professional skills

Date of experience: December 19, 2017
India
1 review
0 helpful votes
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Erwin C
December 20, 2017

Erwin is really good in support team. He answered to all the question I have promptly.

And Give clear instruction how I can solve the issues I have facing.

Thanks a lot for the help Erwin.

Date of experience: December 18, 2017
India
1 review
1 helpful vote
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Thanks for quick help.
December 20, 2017

Josie G was a good and very understood in nature for my case. The result was good for complaining our issue.

Date of experience: December 18, 2017
Saudi Arabia
1 review
0 helpful votes
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Support Assistance
December 20, 2017

Excellent experience with the Freelancer Agent Kayla B. Wonderful support. I have discuss with the Transfer IP signed by my Contest holder. She helps me a lot.

Date of experience: December 18, 2017
AE
1 review
0 helpful votes
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Very nice kind and helpfull
December 20, 2017

Ms Kendra Gallienne was sooo helpful and kind and really cooperative, may god bless her, and wish for her a happy life

Date of experience: December 18, 2017
Pennsylvania
1 review
0 helpful votes
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Nicole was exceptionally responsive to my requests. That attitude makes me not hesitate to come right back to that site and give them more work.

Date of experience: December 18, 2017
Bangladesh
1 review
1 helpful vote
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I was not sure that he would be able to completely satisfy me or not. Because previously i was so disappointing. He proved that the conversation was worth it.

Date of experience: December 18, 2017
India
1 review
1 helpful vote
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Nice support
December 19, 2017

Thanks a lot for a quick and nice support, hear my concern carefully and provide good help so I can work peacefully on this platform.

Date of experience: December 18, 2017
India
1 review
0 helpful votes
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I have worked on a project and delivered code to client after completion. He released payment and review also shared. But after completion, client asked for refund because he now don't like our work. And freelancer support team withdrawn the milestone payment from my account automatically and refunded it to the client. They were very unfair in handling this issue and I believe that they are very much client-friendly and do not support developers working on there site. Your payment can be refunded back to client at any time even after completion of the project. www.upwork.com site is very good in this regards and they very very fair when it comes to payment where it can never be refunded once the project is completed. I wish they chance this policy and help developers working on there portal.

Date of experience: December 18, 2017
Australia
1 review
0 helpful votes
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Refund
December 19, 2017

Was very good and responsive to my query. Gave all the info needed and processed the request easily.

Thanks

Date of experience: December 18, 2017
Turkiye
1 review
0 helpful votes
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Rox C helped me along the way
December 19, 2017

I got an issue regarding and Rox C helped me along the way and answered all my questions clearly, and guided me what to do. I am happy with the help.

Date of experience: December 18, 2017