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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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The specialist really helped me with my problem, thank you so much! Katie you best!++++++++++++++++++
Kayla B helped me in a very good way, she is very helpful and polite u should pay here much more coz she is doing her job in geat way
I needed to modify some feedback I left to a freelancer and Katie was very helpful and fast in arranging everything.
It was sincere support from kaite R to resolve my issues. I will be happy in future to contact again
Kayla B have been very patient with me and answered all my questions over Support, overall, Freelancer is one of the friendly sites I have used in comparison to other sites like UpWork who ban your account for unknown reasons and you cannot even negotiate with them. Just follow the rules and ask them if you have doubts to make sure your account is in good standing.
Kendra helped me incredibly fast. She solve my problem in just a few seconds, I'm very happy with support quality.
I made a mistake in the review and she helped me very kindfully.
By other side, I recommed this web site 100%!
They've been responsive and quick in the resolution of my problem. I felt safe using the service. Charlotte is very kind.
I was charged for sponsoring my bid unknowingly as i am new this side. Then i tried to reach the support team by a pop-up chatting desktop. And got very good response from mr Charlotte B. He took immediate steps for resolving my issue.
So, now i am very much happy by the response and support from freelancer help desk.
Thank you Team.
I got quick response and fixed my issues quickly, support team is really amazing!, I will continue use freelancer.com for my professional skills
Erwin is really good in support team. He answered to all the question I have promptly.
And Give clear instruction how I can solve the issues I have facing.
Thanks a lot for the help Erwin.
Josie G was a good and very understood in nature for my case. The result was good for complaining our issue.
Excellent experience with the Freelancer Agent Kayla B. Wonderful support. I have discuss with the Transfer IP signed by my Contest holder. She helps me a lot.
Ms Kendra Gallienne was sooo helpful and kind and really cooperative, may god bless her, and wish for her a happy life
Nicole was exceptionally responsive to my requests. That attitude makes me not hesitate to come right back to that site and give them more work.
I was not sure that he would be able to completely satisfy me or not. Because previously i was so disappointing. He proved that the conversation was worth it.
Thanks a lot for a quick and nice support, hear my concern carefully and provide good help so I can work peacefully on this platform.
I have worked on a project and delivered code to client after completion. He released payment and review also shared. But after completion, client asked for refund because he now don't like our work. And freelancer support team withdrawn the milestone payment from my account automatically and refunded it to the client. They were very unfair in handling this issue and I believe that they are very much client-friendly and do not support developers working on there site. Your payment can be refunded back to client at any time even after completion of the project. www.upwork.com site is very good in this regards and they very very fair when it comes to payment where it can never be refunded once the project is completed. I wish they chance this policy and help developers working on there portal.
I got an issue regarding and Rox C helped me along the way and answered all my questions clearly, and guided me what to do. I am happy with the help.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.