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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Arizona
1 review
1 helpful vote
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Jennifer M. Is doing a great job and he answered my question within a minute when another support member Benny was unable to do that. Great support again from freelancer.com

Date of experience: December 24, 2017
NL
1 review
1 helpful vote
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From FAQ:
"For fixed price projects, if you are awarded a project, and you accept, we charge you a small project fee relative to the value of the selected bid,
As an introduction fee."
Actual life:
You pay the introduction fee to be in touch with maybe verified someone.

"maybe verified someone" is equal to "problem with payment".
Payment transaction can be reverted at any second. Even when you already withdraw your money and receive cache.

According to the staff confession, these 26,590,000 users verified on a case by case basis. Result of the failed verification is hidden by Policy. I. e it is purpose and not error.

I have worked via eLance, upWork, Scriptlance, vWorker, but Reverted payment transactions is Freelancer.com unique feature.

Also, bunch of positive five stars reviews started from 7/3/17 and not before. It is page 58 as for today.

Date of experience: December 24, 2017
LA
1 review
0 helpful votes
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Serious and Kind Support
December 26, 2017

Katie, R is very helpful for me.
He was willing to help me with my concern regarding contest issue on the freelancer.com.
He always satisfied in me. Very Kindly
I would like to say him "Thank you"

Date of experience: December 24, 2017
Japan
1 review
1 helpful vote
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I have a problem with cancelled project. I was paid an amount before starting project.
But client was inactive, and I want to get refund the pre-paid amount.

So that I met Katie, a great supporter. She is so kind and help me a lot.

I think I will use Freelancer more and mroe

Date of experience: December 24, 2017
Bangladesh
1 review
1 helpful vote
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Awesome Customer Support
December 26, 2017

"Katie R" was very helpful, easy to talk to and willing to assist. Freelancer support system is Really Awesome!

Date of experience: December 24, 2017
India
1 review
1 helpful vote
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I had a great call with Ms. Rusell V. about the Freelancer Verified Procedure. I find it genuine approach to know more about the freelancer and one's experience and skills so that freelancer later can help him in getting more high-valued and promising opportunities.

Date of experience: December 23, 2017
RU
1 review
0 helpful votes
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It was a great chat with Benny
December 26, 2017

It was a great support ever!
I had a minor problem with the project and he helped me in such a quick and responsible manner.
I really appreciate your help.
Thanks.

Date of experience: December 23, 2017
Nigeria
1 review
0 helpful votes
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Amazing
December 26, 2017

Support was very quick and reacted to my request within a minute. Based on my experience, there's no room for improvement. A+

Date of experience: December 23, 2017
Bangladesh
2 reviews
0 helpful votes
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I am really great full on Freelancer.com They solved my problems at the right time. True they are very trusted and responsible.

Date of experience: December 23, 2017
India
1 review
0 helpful votes
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Settled the issue real quick. Was helpful and patient throughout the conversation. Thoroughly professional. Loved it.

Date of experience: December 23, 2017
California
1 review
2 helpful votes
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Just great!
December 22, 2017

Answer were clear, in very polite manner.
I got all information I needed, and I am totally sufficed
Thanks a lot!

Date of experience: December 22, 2017
Australia
2 reviews
5 helpful votes
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Watch out for the sneaky fees and marketing tricks of Freelancer.com, I suggest you use fiverr or Upwork instead of these thieves.

I must have accidentally signed up for a "Free" trial of their premium accounts. I do not need that premium account as it is for freelancers and not buyers of freelancer services like my own. So the trial was for a month, I stopped using the site and so didnt realize they were charging me monthly subscription fees after the trial had ended, a very underhanded and sneaky marketing technique.
I requested the membership fees of $100 be refunded, freelancer only refunded $66, so I disputed the rest with my credit card company.
Freelancer then took $500USD worth of payments I had made to independent freelancers over the last 9 months off those freelancers and blocked their accounts because they were in negative funds! Those freelancers live in India and depend on freelancer.com for their livelihood!
So I cancelled the dispute, and now Freelancer.com is requesting confirmation of the cancellation which is not standard practice for banks and so takes up to 10 days to complete! These poor freelancers will have their accounts blocked and be without income!

Date of experience: December 21, 2017
Ohio
1 review
0 helpful votes
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Great service
December 22, 2017

5 star on the service I got so far. Very helpful on insight on what to do. Thank you for your help. It was nice for such courtasy

Date of experience: December 21, 2017
Malaysia
1 review
0 helpful votes
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It was amazing
December 22, 2017

The live support team, especially Cyril C. Professional live support. She dealt it calmly and gave me all the links to help me.

Date of experience: December 21, 2017
California
1 review
0 helpful votes
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Thank you
December 22, 2017

I had tried to unsubscribe, and I suppose it didn't go through and I ended up incurring charges for a few months. Deana R. Was extremely helpful in helping me sort out the situation and get a refund. I'm working more full time now, but I have a lot of friends that work free lance and I will certainly recommend this service to them on customer service alone.

Date of experience: December 21, 2017
Canada
1 review
0 helpful votes
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Kimberly R, was very helpful, easy to talk to and willing to assist. My issues was resolved quickly and professionally. I highly recommend freelancer as a sight to obtain work.

Date of experience: December 21, 2017
Malta
1 review
0 helpful votes
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Support by Kayla B.
December 22, 2017

Outstanding support, timely and very helpful... settled the issue in no time (support offered by Kayla B.)

Date of experience: December 21, 2017
Guatemala
1 review
1 helpful vote
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Congratulations because you have an excellent agent, her name is Kayla B., and she help me to solve an issue with three accounts. I don't have a perfect english language, in other services people are don't patience, but Kayla B. Is patience, gave an excellent attention and help me very fast.

Date of experience: December 20, 2017
Australia
1 review
1 helpful vote
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Kendra was very helpful :)
December 21, 2017

She helped me within 10 minutes and was really friendly. Would recommend Freelancer live chat again!

Date of experience: December 20, 2017
Romania
1 review
0 helpful votes
Follow Mihai M.
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Support answered quickly via email to solve my problem and they did. I lost some money because a misunderstanding and I got refunded really fast.

Date of experience: December 20, 2017