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FreelancerReviews 19,941

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Great Help
January 1, 2018

She was great help to us...
Contacted the respected department immediately.
Thank you for your help..

Date of experience: December 29, 2017
Ukraine
1 review
1 helpful vote
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Thank you very much for help and assistance which have been realizes in high professional way! I've received all aswers my questions! Thank you one more time and Happy New Year!

Date of experience: December 29, 2017
California
1 review
0 helpful votes
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I recently have talked with Katie regarding my payment withdrawal delay issue.
She was very kind and did her best to figure out the issue for me. Her response was swift and she was very easy to talk with. I am totally satisfied with the service I got from her! Thank you, Katie. :)

Date of experience: December 29, 2017
RU
1 review
1 helpful vote
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Great service!
January 1, 2018

Normally I ask support very rarely and I try to find the answer myself before. But Charlotte B helped me quick!

Date of experience: December 29, 2017
North Macedonia
1 review
1 helpful vote
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Excelent experience
January 1, 2018

I got full refund back after I forgot to cancel the membership! Perfect support! The agent was so nice and very helpful! He also explained to me everything!

Date of experience: December 28, 2017
GB
1 review
0 helpful votes
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Excellent and very fast
December 29, 2017

Freelancer it is a very secure and fast way to find jobs or hire persons for transcriptions. The projects and milestones are very helpful for payment by tasks are completed

Date of experience: December 28, 2017
Louisiana
1 review
0 helpful votes
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She is a beautiful soul!
December 29, 2017

Charlotte is extremely helpful. She was very patient and really concerned about my interaction. Give that girl a raise!

Date of experience: December 28, 2017
Cyprus
1 review
0 helpful votes
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Crystal helped to solve my problem. She worked fast and was very polite. I was very happy to get support from Crystal.

Date of experience: December 28, 2017
GB
1 review
1 helpful vote
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Contest Refund
December 29, 2017

Efficient, helpful, prompt.
I was very pleased with the service I received.
And this has restored my confidence in freelancer. I will continue to use it

Date of experience: December 27, 2017
Philippines
1 review
1 helpful vote
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Very prompt
December 29, 2017

It's my first time to use the live support and i was really satisfied with the agents answer's and advice. Keep up the good work. May God bless you all. Cheers.

Date of experience: December 27, 2017
Ukraine
1 review
0 helpful votes
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I am very glad
December 29, 2017

I had a problem and when I wrote Kayla B. - all my problems were solved.
I am very glad. Thank you Kayla!

Date of experience: December 27, 2017
India
1 review
0 helpful votes
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I had some concerns with an employer, and had a chat with a customer service specialist. And she (Kayla B) resolved the issue in no time. Appreciate the quality of service and am highly indebted to her

Date of experience: December 27, 2017
India
1 review
5 helpful votes
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Worst company.
December 30, 2017

I hosted a contest (id=*******) where i wanted a 3d model but nobody is submitting a entry to my contest. NOT A SINGLE LEGIT ENTRY... The reward is 10K +1K freelancer.com fee + currency conversion fees. Now when i dont have a single entry. Why should pay 10K to nonsense entries? Now when i ask for refund they say "We will upgrade your contest" every single time they say the same thing. They are not giving my money back. 10K is not a small amount. I am disgusted by freelancer very much. Please dont use freelancer.

Date of experience: December 27, 2017
Philippines
1 review
0 helpful votes
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Very very helpful!
December 29, 2017

Very friendly and really reassuring to get my problem fixed! I had a problem on my government ID and the support did all to get it all fixed! Very thankful to have a very helpful and friendly support from freelancer.com!

Date of experience: December 27, 2017
India
1 review
1 helpful vote
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Good
December 29, 2017

I feel the chat session between me and Kayla B would help me very much for doing projects. Thanks Kayla B

Date of experience: December 27, 2017
India
1 review
0 helpful votes
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Great Support
December 29, 2017

Thanks for the quick support. They are very nice and resolved my query within minutes. I am very happy with the support I received.

Date of experience: December 26, 2017
Estonia
1 review
0 helpful votes
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Solving account issues.
December 29, 2017

Stephanie is really a nice person. She solved all my problems.
She went through all the problems I was facing. I am really happy with her style of solving issues.

Highly recommended!

Date of experience: December 26, 2017
Oregon
1 review
0 helpful votes
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Bonus Payment Help
December 26, 2017

Charlotte was very helpful and friendly in directing me to the page where I can release a bonus for the developer after the job was completed and the review was submitted.

Date of experience: December 25, 2017
Ohio
1 review
0 helpful votes
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Great speedy to the poiny support!
December 26, 2017

Incredibly friendly and what else can I say other than straight to business and helpful! I asked a question regarding billing and it was immediately met with a quick resolution in a much shorter time frame then I expected!

Date of experience: December 25, 2017
France
1 review
0 helpful votes
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I ask support very rarely and I try to find the answer myself before. I reccomend other to do same - find answers yourself. It this allows less waiting in line. However my current call was taken immediately (with no queue). Support by Brenda A. Is verycourtesy and helpfull. My call was require administrative action. Thank you Brenda A. Very much.

Date of experience: December 24, 2017