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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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She was great help to us...
Contacted the respected department immediately.
Thank you for your help..
Thank you very much for help and assistance which have been realizes in high professional way! I've received all aswers my questions! Thank you one more time and Happy New Year!
I recently have talked with Katie regarding my payment withdrawal delay issue.
She was very kind and did her best to figure out the issue for me. Her response was swift and she was very easy to talk with. I am totally satisfied with the service I got from her! Thank you, Katie. :)
Normally I ask support very rarely and I try to find the answer myself before. But Charlotte B helped me quick!
I got full refund back after I forgot to cancel the membership! Perfect support! The agent was so nice and very helpful! He also explained to me everything!
Freelancer it is a very secure and fast way to find jobs or hire persons for transcriptions. The projects and milestones are very helpful for payment by tasks are completed
Charlotte is extremely helpful. She was very patient and really concerned about my interaction. Give that girl a raise!
Crystal helped to solve my problem. She worked fast and was very polite. I was very happy to get support from Crystal.
Efficient, helpful, prompt.
I was very pleased with the service I received.
And this has restored my confidence in freelancer. I will continue to use it
It's my first time to use the live support and i was really satisfied with the agents answer's and advice. Keep up the good work. May God bless you all. Cheers.
I had a problem and when I wrote Kayla B. - all my problems were solved.
I am very glad. Thank you Kayla!
I had some concerns with an employer, and had a chat with a customer service specialist. And she (Kayla B) resolved the issue in no time. Appreciate the quality of service and am highly indebted to her
I hosted a contest (id=*******) where i wanted a 3d model but nobody is submitting a entry to my contest. NOT A SINGLE LEGIT ENTRY... The reward is 10K +1K freelancer.com fee + currency conversion fees. Now when i dont have a single entry. Why should pay 10K to nonsense entries? Now when i ask for refund they say "We will upgrade your contest" every single time they say the same thing. They are not giving my money back. 10K is not a small amount. I am disgusted by freelancer very much. Please dont use freelancer.
Very friendly and really reassuring to get my problem fixed! I had a problem on my government ID and the support did all to get it all fixed! Very thankful to have a very helpful and friendly support from freelancer.com!
I feel the chat session between me and Kayla B would help me very much for doing projects. Thanks Kayla B
Thanks for the quick support. They are very nice and resolved my query within minutes. I am very happy with the support I received.
Stephanie is really a nice person. She solved all my problems.
She went through all the problems I was facing. I am really happy with her style of solving issues.
Highly recommended!
Charlotte was very helpful and friendly in directing me to the page where I can release a bonus for the developer after the job was completed and the review was submitted.
Incredibly friendly and what else can I say other than straight to business and helpful! I asked a question regarding billing and it was immediately met with a quick resolution in a much shorter time frame then I expected!
I ask support very rarely and I try to find the answer myself before. I reccomend other to do same - find answers yourself. It this allows less waiting in line. However my current call was taken immediately (with no queue). Support by Brenda A. Is verycourtesy and helpfull. My call was require administrative action. Thank you Brenda A. Very much.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.