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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Romania
1 review
0 helpful votes
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Dispute assistance
January 3, 2018

In 5 minute Antoniette clearfy evreything about my issue. Was a good plasure to have this such of converastion

Date of experience: January 2, 2018
India
1 review
0 helpful votes
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Kayla. Very good supporter, explained very clear... got instant help from her.
I am new to freelance. I love this site..

Date of experience: January 2, 2018
Singapore
1 review
0 helpful votes
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Good service
January 3, 2018

Kayla is very good support
I got good service from this user.
Thanks very much
He always help me to fix my problems i highly recommend to work in this site

Date of experience: January 2, 2018
Germany
1 review
0 helpful votes
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The website is good for getting projects but the fees charged per project are high and the exchange rate system used is not legitimate

Date of experience: January 2, 2018
Saudi Arabia
1 review
0 helpful votes
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The best support
January 2, 2018

He is good a man for his job he help me and really he know what he is doing

I was in the last mintes to loss my money but he keep it save whit nice option

Thanks alot mr brian

Date of experience: January 2, 2018
Pennsylvania
1 review
0 helpful votes
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Barry is very helpful and ready for help!
He solved my issue with my full satisfaction.
Highly recommended!

Date of experience: January 1, 2018
Virginia
1 review
0 helpful votes
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Excellent!
January 2, 2018

Excellent service and quality first to solve my problem. Thank you very much. I hope everyone will take this example as a sample of quality work and all people who use the service can enjoy it. Greetings.

Date of experience: January 1, 2018
Ohio
1 review
0 helpful votes
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Help from freelancer
January 2, 2018

Kayla B did a great job helping me end my project. He was very professional and proficient. She did not take long resolving my issue.

Date of experience: January 1, 2018
India
1 review
1 helpful vote
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Helping hands - Brenda
January 2, 2018

I had an issue with the project i got awarded and i talked with the support - Brenda. She had sorted out my issue within just few minutes. Appreciated.

Date of experience: January 1, 2018
Bangladesh
1 review
0 helpful votes
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Awesome.
January 1, 2018

I am very happy to chat with him and she was listen all my question. She is very good and solve my all problem.

Date of experience: December 30, 2017
California
1 review
1 helpful vote
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Great Service
January 1, 2018

Katie R. Is very kind and helpful.
Katie solved my issue immediately and made me happy.
Highly recommended.
Thanks Katie

Date of experience: December 30, 2017
Libya
1 review
0 helpful votes
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Best service best help
January 1, 2018

They are very helpful
And they always help me to fix my problems i highly recommend to work in this site

Date of experience: December 30, 2017
Bangladesh
1 review
0 helpful votes
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Best service ever
January 1, 2018

I had a problem and when I wrote Katie R. - all my problems were solved.
I am very glad. Thank you Katie

Date of experience: December 30, 2017
Malaysia
1 review
0 helpful votes
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Erwin C. Support Agent
January 1, 2018

Freelancer.com is a very good platform for new and seasoned freelancer. Even if you're not used to the interface or have many inquiries which you probably can find in their FAQ section if you tried searching, their support agents are very helpful and understanding in answering your inquiries. Erwin C. Was particularly helpful - the responses were quick and he was very efficient, providing me with links to additional resources I might need for the issue I was having on the platform. It's a Saturday evening where I am - Dec 30th - and while people are busy preparing for their New Year's Eve parties, this dude is here at the support chat helping me out. I sure hope he's getting a raise just from this review! Thanks Erwin :)

Date of experience: December 30, 2017
RU
1 review
0 helpful votes
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Thanks to Erwin
January 1, 2018

I was assigned to the project, but had to cancel it because the customer is informed about the urgency after I accepted the project. Earlier, I did not cancel projects and did not know that the service fee was not returning, I made a mistake. The amount of this payment was large enough to buy food for a week in my country. I felt betrayed by paying the fee, but not having received any money from the project. Erwin was polite in communication and very much helped me, despite my mistake. As a one-time courtesy, I received a refund of the amount of service fee in the form of bonuses. I thank Erwin that they did not leave me in this difficult situation.

Date of experience: December 30, 2017
Singapore
1 review
0 helpful votes
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Thanks to Troy C for assisting me with my inadvertent project deletion.

It was fast and professional.

Date of experience: December 29, 2017
Ivan P.
Ukraine
1 review
0 helpful votes
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She is very helpful and always wants to resolve your issue asap. I though my issue will be hard to solve, but Katie R. easily helped me to find as good as possible solution for it with super calm manner.

Date of experience: December 29, 2017
Egypt
1 review
0 helpful votes
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Very helpful
January 1, 2018

I was charged for a fee of project that was cancelled, and I was very furious. However Katie R. Helped me in getting my money back!

Date of experience: December 29, 2017
India
1 review
0 helpful votes
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Greatt...
January 1, 2018

Thanks Kayla B instant solved my issues I feel helpful chat between me and Kayla B would help me very much for doing projects. Thanks Kayla B

Date of experience: December 29, 2017
South Africa
1 review
0 helpful votes
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Awesome market place that goes to great lengths to accommodate their members.
I know there's a few people who don't feel the same (especially when it comes to getting payments).
But I beg to differ because even if this is frustrating if you have urgent needs; it's still a security measure that gives one peace of mind.
So far, I respect Freelancer.com for their way of working & how they respond to all the issues I've ever had.
The resolutions aren't always in my favor... but, even for those times when procedure wins... I always leave satisfied with the reasons & the service.
The promptness... the professionalism... the fairness; all these are what I constantly see at this marketplace & I don't see anyone who can match that.

Date of experience: December 29, 2017