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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Cyprus
1 review
0 helpful votes
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Dormancy fee
January 7, 2018

I was charged 30 USD for not using my account, freelancer.com returned my money as a one time courtesy

Date of experience: January 4, 2018
Bangladesh
1 review
1 helpful vote
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Refund my lost money.
January 7, 2018

About 20 days ago i lost some money today the freelancer staff back my money.

Really they are fully honest & Responsive.

I am proud on freelancer staff.

Date of experience: January 4, 2018
Lebanon
1 review
0 helpful votes
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Great
January 7, 2018

Barry is an amazing support. Thank you for refunding my money back to my credit card. Would recommend working with Freelancer.com and specially with Berry!

Date of experience: January 4, 2018
AE
1 review
1 helpful vote
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My representative was excellent, no fuss and very understanding. Big thanks! Need to use more characters in this review - thanks again

Date of experience: January 4, 2018
Thailand
1 review
4 helpful votes
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I lost my payment after work 15-20 days for chargeback issue. And it's 2nd time I lost my payment. It's really dangerous for a professional freelancer. I talked to support but they are not giving grantee about this issue so that will be not again in future. RELAY UNPROFESSIONAL! SO, IT'S TIME TO STAY AWAY FROM FREELANCER.COM

Date of experience: January 4, 2018
New Jersey
1 review
0 helpful votes
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Very Good service
January 4, 2018

I was a victim of a coup, a user hired me for a project and then deleted his profile and project, generating me a $ 60 debit. But, Barry resolve my problem immediately. Thank you!

Date of experience: January 4, 2018
AE
2 reviews
0 helpful votes
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Impressive!
January 4, 2018

Freelancer is always exceeding my expectations. Barry has understood my need and helped exactly the way I wanted - many thanks and keep it up!

Date of experience: January 4, 2018
India
1 review
0 helpful votes
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Good work
January 4, 2018

He was very patient and helpful.
He explained me all my questions with a great solvency.
Excellent customer support!
Thank you

Date of experience: January 3, 2018
Australia
1 review
0 helpful votes
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Problem with project posted
January 4, 2018

I had an issue posting a project, it was my mistake and could not fix it. Contacted support and within a few minutes the problem was solved.

Date of experience: January 3, 2018
South Africa
1 review
0 helpful votes
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Milestone payment
January 4, 2018

I was please with the customer service response to my request and mr Kayla B helped in every possible way he can to provide me a solution

Date of experience: January 3, 2018
Azerbaijan
1 review
0 helpful votes
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I got a problem with charge and Brenda as a one time courtesy reversed it, since I didnot have time to use the site and was not aware about the matter. Thank you Brenda. It is highly appreciated!

Date of experience: January 3, 2018
Fiji
3 reviews
1 helpful vote
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Its very good.
January 4, 2018

I used the customer support chat by text. Very professional service from Barry. Thanks. The rest is mere details... good... good... good... good

Date of experience: January 3, 2018
Saudi Arabia
1 review
0 helpful votes
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Professtional
January 4, 2018

Thanks for all freelancer teamwork for their support, to all clients, many thanks, my life was changed too much with this web site

Date of experience: January 3, 2018
Philippines
1 review
0 helpful votes
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Great support. Very impressed
January 4, 2018

Shes very helpful and its my first time to encounter such a great support tech
Which is kind and easy to talk with.

Date of experience: January 3, 2018
Spain
1 review
0 helpful votes
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Buen trato
January 4, 2018

Tuve una incidencia con un pago, contacté con el soporte y ha intentado ponerse en contacto con el dueño del concurso del cual resulté ser ganadora. Le ha mandado un email y estamos a la espera de que conteste. El trato ha sido bueno y agradable.

Date of experience: January 3, 2018
Indonesia
1 review
0 helpful votes
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Charlotte respond and solve the Problem so fast.
I dont know if contest only for design, charlotte help me to delete my contest, so I can create project now

Date of experience: January 3, 2018
India
1 review
0 helpful votes
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Kayla B. Provided nice support in freelancer.com portal today. Problem is not resolved yet as I am confirmed there is security flaws in Freelancer portal. Kayla took my suggestion and forwarded to site administrator. Hope Freelancer portal will integrate necessary security measures at their portal.

Date of experience: January 3, 2018
GB
1 review
1 helpful vote
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Kimberly R. Did a great job to help me. Replied quick and solved my issues. Answered my all questions

Date of experience: January 3, 2018
India
1 review
0 helpful votes
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10/10 for Kayla
January 3, 2018

Kayla knows well how to handle customers. Very Understanding and Supportive tech and gave clear, concise instructions.

Date of experience: January 2, 2018
India
1 review
1 helpful vote
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Helping Hand Kayla
January 3, 2018

Kayla was very friendly and helped to solve my issue. I don't really know what to type here. I am writing this text because minimum characters allowed in this text box is 100. Kayla was not rude, she had patience, she checked the issue and guided me to fix the issue

Date of experience: January 2, 2018