business logo of Freelancer

FreelancerReviews 19,941

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

India
1 review
1 helpful vote
Follow shubham g.
Unfollow shubham g.
Share Review
Report Review

I was having problems with the withdrawal and request and also the problem related to a fake project. Both was properly solved with the correct information. I have asked many questions and the representative given me all helpful guidance. As being a new freelancer i am very much satisfied and thanks to Kayla B. For all the help and guidance. Thank you very much.

Date of experience: January 8, 2018
India
1 review
1 helpful vote
Follow Kaustav M.
Unfollow Kaustav M.
Share Review
Report Review

Five star feedback
January 9, 2018

Very helpful in upgrading my membership which was not happening since long. Thanks much for your help.

Date of experience: January 8, 2018
India
1 review
1 helpful vote
Follow Raj R.
Unfollow Raj R.
Share Review
Report Review

Good
January 9, 2018

Good support from the freelancer support, Antto was really good in addressing our concerns,

Keep up the good work guys

Date of experience: January 8, 2018
Viet Nam
1 review
1 helpful vote
Follow Josedoad O.
Unfollow Josedoad O.
Share Review
Report Review

I have pressed wrongly 2 times and created the same 2 milestones. It's great that the staffs help me to refund right to my paypal in very soon time. I appreciate their take care of customers.

Date of experience: January 8, 2018
New Jersey
1 review
1 helpful vote
Follow Anthony A.
Unfollow Anthony A.
Share Review
Report Review

I spoke to Brenda at the unGodly hour of nearly 4am and she was a complete help in all my concerns. My bid score was dropping like an anvil, because of a hidden bid issue, and she assured me that the problem would be alleviated as soon as possible.

Date of experience: January 8, 2018
India
1 review
1 helpful vote
Follow Mohammad S.
Unfollow Mohammad S.
Share Review
Report Review

I started working today.one idiot guy post a project and he accept my proposal. After accepting my project he is saying i don't have money for the project and freelancer charged 4 euro for the project.My query is resolved after chatting on live support

Date of experience: January 8, 2018
Julia M.
California
1 review
1 helpful vote
Follow Julia M.
Unfollow Julia M.
Share Review
Report Review

Barry helped me and was very helpful. Immediately figured out my issue and guided me with the steps I needed to make changes to my account.
Customer service exceeded my expectations. Thank you for being patient and accommodating.

Date of experience: January 7, 2018
Canada
1 review
0 helpful votes
Follow Sean C.
Unfollow Sean C.
Share Review
Report Review

As a first time contest holder, I ran into certain logistical challenges with the contest entries I received. Kendra Galliènne from Freelancer support went above and beyond to resolve the issue to my satisfaction. Thank you!

Date of experience: January 7, 2018
Sri Lanka
1 review
0 helpful votes
Follow JInanie K.
Unfollow JInanie K.
Share Review
Report Review

I have done a mistake in payment for the first time, instead of withdrawing i have refund the same amount. Support team gave me a quick & reliable support to reverse my mistake - Thank you.

Date of experience: January 7, 2018
Canada
2 reviews
4 helpful votes
Follow Srdjan B.
Unfollow Srdjan B.
Share Review
Report Review

Your customer service representative Antoinette B. Helped me a lot. She is very professional. I was lucky that she was on duty. Thank you so much.

Date of experience: January 7, 2018
Pakistan
1 review
0 helpful votes
Follow Uzair A.
Unfollow Uzair A.
Share Review
Report Review

Customer Service
January 8, 2018

I was served by Crystal N. She did a great job at resolving my issue! My issue was: dissociating my phone number from an older account and registering it to a newer one!

Date of experience: January 7, 2018
AE
1 review
1 helpful vote
Follow Mallesh M.
Unfollow Mallesh M.
Share Review
Report Review

The technical support from Barry regarding money withdrawal was good.
He was able to resolve my fund withdrawal issue.

Date of experience: January 7, 2018
Belarus
1 review
0 helpful votes
Follow Alex Z.
Unfollow Alex Z.
Share Review
Report Review

They solved my problem. The polite employee eliminated my problem and understood me. I hope that there will not be any more misunderstandings. Thank you!

Date of experience: January 6, 2018
Italy
1 review
0 helpful votes
Follow Florian O.
Unfollow Florian O.
Share Review
Report Review

Excellent people, who work there.
January 7, 2018

Dear Sir, dear Madam,

I like to go on this site, because there are good people working.
The support is perfect and there you can get a lot of ideas for your company.

Date of experience: January 5, 2018
France
1 review
0 helpful votes
Follow SAAD A.
Unfollow SAAD A.
Share Review
Report Review

I was very happy for how it was quick answers i have got from help desk support center.
It is very helpfull indeed.

Thanks

Saad

Date of experience: January 5, 2018
Brazil
1 review
0 helpful votes
Follow Mariana H.
Unfollow Mariana H.
Share Review
Report Review

I really appreciated all the help Kayla B. Has given me with my profile problem! All working perfectly now! Great job!

Date of experience: January 5, 2018
Bangladesh
1 review
0 helpful votes
Follow Marum B.
Unfollow Marum B.
Share Review
Report Review

Really awesome
January 7, 2018

I had a problem about adding skrill account as a payment on my freelancer account. I started chat with Katie R and told my issue. I am really glad to get very kind help from Katie R one of freelancer support agent.
Thanks freelancer authority for their great support and management system.

Date of experience: January 5, 2018
GB
1 review
0 helpful votes
Follow Michael H.
Unfollow Michael H.
Share Review
Report Review

A bit of a wild west.
January 8, 2018

Sometimes you get great people. But it takes a long time to find them. My advice is not to go for the cheapest. It may cost more in the long run.

Date of experience: January 5, 2018
Italy
1 review
1 helpful vote
Follow Ivan F.
Unfollow Ivan F.
Share Review
Report Review

Great platform, Best Support
January 7, 2018

I think Freelancer.com is a great platform and one of the main plus is the support that I found competent, rapid and effective. I could not ask for more. Thank you Freelancer.com.

Date of experience: January 4, 2018
India
1 review
0 helpful votes
Follow Naveen S.
Unfollow Naveen S.
Share Review
Report Review

Grate support and understand my problam and give me good solution for the query
grate.my issue regarding withdrawl

Date of experience: January 4, 2018