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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I was having problems with the withdrawal and request and also the problem related to a fake project. Both was properly solved with the correct information. I have asked many questions and the representative given me all helpful guidance. As being a new freelancer i am very much satisfied and thanks to Kayla B. For all the help and guidance. Thank you very much.
Very helpful in upgrading my membership which was not happening since long. Thanks much for your help.
I have pressed wrongly 2 times and created the same 2 milestones. It's great that the staffs help me to refund right to my paypal in very soon time. I appreciate their take care of customers.
I spoke to Brenda at the unGodly hour of nearly 4am and she was a complete help in all my concerns. My bid score was dropping like an anvil, because of a hidden bid issue, and she assured me that the problem would be alleviated as soon as possible.
I started working today.one idiot guy post a project and he accept my proposal. After accepting my project he is saying i don't have money for the project and freelancer charged 4 euro for the project.My query is resolved after chatting on live support
Barry helped me and was very helpful. Immediately figured out my issue and guided me with the steps I needed to make changes to my account.
Customer service exceeded my expectations. Thank you for being patient and accommodating.
As a first time contest holder, I ran into certain logistical challenges with the contest entries I received. Kendra Galliènne from Freelancer support went above and beyond to resolve the issue to my satisfaction. Thank you!
I have done a mistake in payment for the first time, instead of withdrawing i have refund the same amount. Support team gave me a quick & reliable support to reverse my mistake - Thank you.
Your customer service representative Antoinette B. Helped me a lot. She is very professional. I was lucky that she was on duty. Thank you so much.
I was served by Crystal N. She did a great job at resolving my issue! My issue was: dissociating my phone number from an older account and registering it to a newer one!
The technical support from Barry regarding money withdrawal was good.
He was able to resolve my fund withdrawal issue.
They solved my problem. The polite employee eliminated my problem and understood me. I hope that there will not be any more misunderstandings. Thank you!
Dear Sir, dear Madam,
I like to go on this site, because there are good people working.
The support is perfect and there you can get a lot of ideas for your company.
I was very happy for how it was quick answers i have got from help desk support center.
It is very helpfull indeed.
Thanks
Saad
I really appreciated all the help Kayla B. Has given me with my profile problem! All working perfectly now! Great job!
I had a problem about adding skrill account as a payment on my freelancer account. I started chat with Katie R and told my issue. I am really glad to get very kind help from Katie R one of freelancer support agent.
Thanks freelancer authority for their great support and management system.
Sometimes you get great people. But it takes a long time to find them. My advice is not to go for the cheapest. It may cost more in the long run.
I think Freelancer.com is a great platform and one of the main plus is the support that I found competent, rapid and effective. I could not ask for more. Thank you Freelancer.com.
Grate support and understand my problam and give me good solution for the query
grate.my issue regarding withdrawl
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.