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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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First the BAD news. I posted 3 Milestones which I awarded to the same freelancer, placed the funds into FREELANCER.COM escrow account but when the freelancer completed the work and I released the funds for the freelancer to be paid, FREELANCER.COM charged me twice for each of the milestones plus extra fees!
Freelancer.com Support was totally worthless in resolving the issues. No problem, VISA has taken care of the issue for me. I have been in business over 40 years and a trusted quality business takes care of billing issues quickly.
Good news is I was very happy with the freelancer which did quality on time work. So be careful with using FREELANCER.COM there is no billing department to speak to when there is an issue. I won't use them again.
Whenever I've had any issues with fees, The staff on freelancer were always there to check the issue and ensure the best.
Great thing!
Wonderful support by the Kayla B. Very helpful and resourceful. Provided with full support and links. Responded quickly and professionally.
Kimberely was very supportive and helped in many areas that I had questions in. She has been patient and very cooperative. People of such calibre are an asset in any team. All the best.
Thanks you soo much Claudia for assist me and helping me for refunding my money back, thanks alot for your help. Really appreciated.
Got a great support from freelancer support team member(Kayla B)... queries got resolved within in a minute. Thank you for your support.
I just begin using the platform, gave me many answers, it is very helpful... fast answers. I really appreciated
It was very nice and good response from freelancer guy Brian A
I got auto debited some of 2000 of the amount due to auto debited system.
But Brian have answered and helped me through all my questions and requests.
Finally he have helped to refunded money to my bank.
I will get back to and take membership as soon has i get back from vacation.
Eileen S., the support representative was courteous, helpful, and quick to resolve my query. Thank you for being a star!
I had a problem with an extra deposit made by mistake and Nicole was very reactive on contacting me and solve the problem.
Here is the first time I use Freelancer, and the online assistant was awesome!
What I need to know is totally answer by the customer assistant.
Great technical support from Kayla B!
The clear and fast answer to my questions. Really appreciated!
Kayla B is a great assistant and she guides me in a proper way and she is very humble. It was a very nice chat.
Thanks
Kayla B.
Since, I am new to freelacer, customer care representative Kimberly. R resolved my issue with high speed and performed great customer service.
Kimberly is beyond amazing and professional. She handled my case with care and took her time to analyze everything. Thank you
I am really happy this support team helped project fees refund by employer awarded without milestone and never response over 30days i get back huge money to my account 19GBP
Freelancer website has automatically purchased paid membership for me. I didnt even visit membership page in my life. Now customer care refund the same stating we are doing a courtesy by refunding the amount as if they are donating me the fund. I had 1.80$ in my upwork. Now after membership pur it was showing negative 19.13$ how can amount go negative? It is their systems fault and not my
Very easy to chat to and done the job i need to very quickly. I recommend using this chat service. I had issue with my contest skill added and this guy had fixed for me. Thanks
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.