business logo of Freelancer

FreelancerReviews 19,941

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Michigan
1 review
2 helpful votes
Follow John M.
Unfollow John M.
Share Review
Report Review

First the BAD news. I posted 3 Milestones which I awarded to the same freelancer, placed the funds into FREELANCER.COM escrow account but when the freelancer completed the work and I released the funds for the freelancer to be paid, FREELANCER.COM charged me twice for each of the milestones plus extra fees!

Freelancer.com Support was totally worthless in resolving the issues. No problem, VISA has taken care of the issue for me. I have been in business over 40 years and a trusted quality business takes care of billing issues quickly.

Good news is I was very happy with the freelancer which did quality on time work. So be careful with using FREELANCER.COM there is no billing department to speak to when there is an issue. I won't use them again.

Date of experience: January 10, 2018
TZ
1 review
0 helpful votes
Follow MohammadAmin S.
Unfollow MohammadAmin S.
Share Review
Report Review

Whenever I've had any issues with fees, The staff on freelancer were always there to check the issue and ensure the best.
Great thing!

Date of experience: January 10, 2018
Japan
1 review
1 helpful vote
Follow Wang P.
Unfollow Wang P.
Share Review
Report Review

Nice help
January 11, 2018

I was impressed for their good support.
I am very appreciated for their kindness help.
Very good support++

Date of experience: January 10, 2018
Montenegro
1 review
0 helpful votes
Follow Filip D.
Unfollow Filip D.
Share Review
Report Review

Wonderful support by the Kayla B. Very helpful and resourceful. Provided with full support and links. Responded quickly and professionally.

Date of experience: January 10, 2018
Pakistan
1 review
1 helpful vote
Follow Imtinan A.
Unfollow Imtinan A.
Share Review
Report Review

Awesome Customer Support
January 11, 2018

Kimberely was very supportive and helped in many areas that I had questions in. She has been patient and very cooperative. People of such calibre are an asset in any team. All the best.

Date of experience: January 10, 2018
India
1 review
0 helpful votes
Follow Manish N.
Unfollow Manish N.
Share Review
Report Review

Claudiai is Great
January 11, 2018

Thanks you soo much Claudia for assist me and helping me for refunding my money back, thanks alot for your help. Really appreciated.

Date of experience: January 10, 2018
Texas
1 review
0 helpful votes
Follow Fabian S.
Unfollow Fabian S.
Share Review
Report Review

ORBIT-T
January 11, 2018

A really great service We had with BRIAN A.He is understanding very much customer need and requirement and have solved our issue efficiently.

Date of experience: January 10, 2018
India
1 review
0 helpful votes
Follow lalit t.
Unfollow lalit t.
Share Review
Report Review

Great Assistance
January 11, 2018

Got a great support from freelancer support team member(Kayla B)... queries got resolved within in a minute. Thank you for your support.

Date of experience: January 10, 2018
Mexico
2 reviews
15 helpful votes
Follow Maged W.
Unfollow Maged W.
Share Review
Report Review

I just begin using the platform, gave me many answers, it is very helpful... fast answers. I really appreciated

Date of experience: January 9, 2018
India
1 review
0 helpful votes
Follow Shivanand G.
Unfollow Shivanand G.
Share Review
Report Review

Live Support
January 11, 2018

It was very nice and good response from freelancer guy Brian A
I got auto debited some of 2000 of the amount due to auto debited system.
But Brian have answered and helped me through all my questions and requests.
Finally he have helped to refunded money to my bank.
I will get back to and take membership as soon has i get back from vacation.

Date of experience: January 9, 2018
Illinois
1 review
0 helpful votes
Follow Deepanjan D.
Unfollow Deepanjan D.
Share Review
Report Review

Quick and Efficient!
January 11, 2018

Eileen S., the support representative was courteous, helpful, and quick to resolve my query. Thank you for being a star!

Date of experience: January 9, 2018
Panama
1 review
0 helpful votes
Follow andrea s.
Unfollow andrea s.
Share Review
Report Review

Great customer service
January 11, 2018

I had a problem with an extra deposit made by mistake and Nicole was very reactive on contacting me and solve the problem.

Date of experience: January 9, 2018
Hong Kong
1 review
0 helpful votes
Follow chishing m.
Unfollow chishing m.
Share Review
Report Review

Wonderful first time experience
January 11, 2018

Here is the first time I use Freelancer, and the online assistant was awesome!
What I need to know is totally answer by the customer assistant.

Date of experience: January 9, 2018
Hong Kong
1 review
0 helpful votes
Follow Lai B.
Unfollow Lai B.
Share Review
Report Review

Great technical support from Kayla B!
The clear and fast answer to my questions. Really appreciated!

Date of experience: January 9, 2018
Pakistan
1 review
1 helpful vote
Follow Qamar U.
Unfollow Qamar U.
Share Review
Report Review

Kayla B is a great assistant and she guides me in a proper way and she is very humble. It was a very nice chat.

Thanks
Kayla B.

Date of experience: January 9, 2018
India
1 review
1 helpful vote
Follow Jagdeep M.
Unfollow Jagdeep M.
Share Review
Report Review

Great Customer Service
January 9, 2018

Since, I am new to freelacer, customer care representative Kimberly. R resolved my issue with high speed and performed great customer service.

Date of experience: January 9, 2018
Maryland
1 review
0 helpful votes
Follow Ally S.
Unfollow Ally S.
Share Review
Report Review

The best of the best
January 9, 2018

Kimberly is beyond amazing and professional. She handled my case with care and took her time to analyze everything. Thank you

Date of experience: January 9, 2018
India
1 review
1 helpful vote
Follow Parthi B.
Unfollow Parthi B.
Share Review
Report Review

I am really happy this support team helped project fees refund by employer awarded without milestone and never response over 30days i get back huge money to my account 19GBP

Date of experience: January 9, 2018
India
1 review
2 helpful votes
Follow Vinay H.
Unfollow Vinay H.
Share Review
Report Review

Support from Kayla B.
January 11, 2018

Freelancer website has automatically purchased paid membership for me. I didnt even visit membership page in my life. Now customer care refund the same stating we are doing a courtesy by refunding the amount as if they are donating me the fund. I had 1.80$ in my upwork. Now after membership pur it was showing negative 19.13$ how can amount go negative? It is their systems fault and not my

Date of experience: January 9, 2018
Australia
1 review
0 helpful votes
Follow Sam N.
Unfollow Sam N.
Share Review
Report Review

Fast and efficient
January 9, 2018

Very easy to chat to and done the job i need to very quickly. I recommend using this chat service. I had issue with my contest skill added and this guy had fixed for me. Thanks

Date of experience: January 8, 2018