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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Excellent service provided by Katie. Katie was really cooperative and understood the situation calmly and acted upon it nicely. Really satisfied.
Katie is very patient and helpful and answer my all questions. It is nice to feel you're talking to a human being rather than a robot.
Freelancers have a good system and have a quick assistant to handle the problems that occur, thanks to Kayla B. Having solved my problem very quickly
Great support and communication. Kayla B. Was very helpful and resolved the issue very quickly.
Thank you.
Brenda gave instant clarity to my questions and concerns. I had questions about billing, since I am new to the site. The only thing I had a major problem with is it seemed like I had to dig around the Freelancer site for how to contact a representative. Brenda did a great job in assisting me.
The approach was to solve the issue rather than discussing it. The guy solved the issues quickly and i highly appreciate his help.
It was great and he was a great help, he helped me straight away and there were no issues at all with what i enquired about.
I accepted a project for a client that as we discussed more seemed fishy. Apparently, the site thought so too as they terminated the project for violating terms and services. However, the $25 fee I was charged for accepted the project was not refunded to me until I brought it up with customer support. This is something that freelancers and workers should be notified of, when it happens. Had it not been for PayPal, I would not have noticed the charge on my account. Luckily, after a chat with a kind representative, the situation was explained and I was given a refund, but it was all too easy for me to just lose out on my money which is not good.
The supporter, Antoinette, is very good. His help is very clear and helpful for me. I'm very satisfied with the Suppor Team.
Made sure everything.
It was nice support here.
So kindly.
I asked a lot but he answered without any issues kindly.
My pleasure.
I had problem with my phone verification. They responded in less than a minute, and the problem was solved in less than 10 minutes... Wow...
My experience with Freelancer's Help Center was amazing!
Special thanks to Kayla B. For being so pleasant and extremely
Helpful. She immediately addressed the concern I had at hand
And for that I salute the whole team.
I am very pleased with the conversation and the help I received. Understand the situation and solved the case promptly. Thank you!
Time and again their customer support have shown understanding and resolution. Thank you.
I appreciate and thank them for having excellent customer care.
Great support and quick resolution. Kimberly R. Has good knowledge to provide right support. Appreciate it.
He is very good guy and support me very well. I wish him good luck for future and have a good day ahead
Kayla B was very helpful in solving my issue. Also best place to get work done.
Thanks for all the help
She was excellent in her communication. She is solved all my queries from her end.
She has good knowledge of all queries
I really like the support that freelancer provides. I like the way how Crystal( freelancer agent resolved my query. I am really happy with the support.
Thanks
Cyril was very patient and helpful and he helped me understand and fix my problem. It is nice to feel you're talking to a human being rather than a robot.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.