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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I posted a contest which was not getting the intended results. I asked Katie from support to cancel the contest so that I could convert it into a regular project and she helped me really quickly and professionally.
I recently used freelancer and had a difficult time connecting with one of the service providers and contacted customer service to help me locate them so I could hire them and they were of no help. If I was a member of freelancer, I would be very irritated with the effort they made to connect me to a ready and willing buyer. So horrible.
I have started working on this site 2 months back and it has nice clients who are giving good business and their support staff is also very helpful.
If you have any queries then I suggest you should connect with Katie R, their customer support executive, she is very much helpful.
I was charged a wrong service fee. I contacted the support team and Katie R swiftly replied me and rectified the error.
Warning the website freelancer, com are not autralia website, is india website, and
1/ the support are very poor
2/ add hidden cost to checkout paypal without all details
3/ modifieds you project when ou miestone for cheat your money
4/ charge over commission show in rules.
5/ if freelancer you choice Cancel your project you have to paid fee!
We dont recommanded i Scam website made in India
Very helpful! I am new to this site and was charged for accepting a bogus job. The post closed but I still had the fee, I spoke with Josie in their customer service and she clarified how I should be making my accept decisions and gave me a one time curtesy refund! Lesson learned, ask more questions before getting excited and hitting the accept button!!
The chat support team was quick to attend to some of my concerns. I had learned a lot from them. And I appreciate that a lot.
I was shock upon learning that i was being a charged a monthly doormant fee by Freelancer. I initiate chatting with Kyla B. To clear out what is it all about. Kyla B. Was so helpful that she explained the details of the fees, and much more to my surprise, she refund the amount to me. She was very, very helpful.
I have found the help very concise and efficient. The person, Charlotte B was very polite and she manged to provide all the information I required to downgrade my membership.
Kayla B is nice person they give me excellent support and very satisfied with the help provided by the freelancer team for the problems I faced, all right good good good
I was overcharged due to a limited feature of the website itself. They immediately refunded the amount and adjusted the right transaction. Kelly R. Was very friendly and assisted very well.
Kayla B is an amazing person and very helpful. Thanks for the support and the refund. Nice chatting.
A great platform for freelancer, with excellent support! A lot of different projects, at any level. Projects are categorized as Bids or Contests so you have more chances to take a project.
Feelancer.com is giving many best experiences to working online as a professional worker
Best supports and fair working place make me love them
It was great to chat with the support staff, Ms. Crystal. She was very courteous to help me to solve the problem I had. Within minutes she resolved the issue and thank you, Crystal, for your wonderful assistance. I wish in all support centers of different sites will have people like you; then life would have been much easier.
It's nice and good chat.and also both helpful for me resolve my problem.not take long to resolve issue..
I clicked on create contest by mistake when looking at another contest and panicked when I saw an email from Freelancer that it is ready to go live. I quickly got on and tried to figure out how to delete it but to no avail, so I got on live chat support. Kendra deleted it to me, and also explained everything about contests. Thank you Kendra!
I had a minor problem with my account while I was sleep, I awoke to find the Freelancer team member already working on a fix. 10 minutes later it was all corrected.
I got confused with the billing of membership plan. Brenda assisted me with my queries and gave me the confidence to use the free membership without being worried about billing.
Very satisfied with the help provided by the freelancer team for the problems I faced, and of course resolved quickly
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.