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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

GB
1 review
1 helpful vote
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Very helpful support
December 10, 2017

I posted a contest which was not getting the intended results. I asked Katie from support to cancel the contest so that I could convert it into a regular project and she helped me really quickly and professionally.

Date of experience: December 9, 2017
California
1 review
3 helpful votes
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Horrible Customer Service
December 13, 2017

I recently used freelancer and had a difficult time connecting with one of the service providers and contacted customer service to help me locate them so I could hire them and they were of no help. If I was a member of freelancer, I would be very irritated with the effort they made to connect me to a ready and willing buyer. So horrible.

Freelancer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 9, 2017
India
1 review
1 helpful vote
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I have started working on this site 2 months back and it has nice clients who are giving good business and their support staff is also very helpful.

If you have any queries then I suggest you should connect with Katie R, their customer support executive, she is very much helpful.

Date of experience: December 9, 2017
Nigeria
1 review
1 helpful vote
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Project Fee Refund
December 10, 2017

I was charged a wrong service fee. I contacted the support team and Katie R swiftly replied me and rectified the error.

Date of experience: December 8, 2017
Cambodia
1 review
2 helpful votes
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Warning the website freelancer, com are not autralia website, is india website, and
1/ the support are very poor
2/ add hidden cost to checkout paypal without all details
3/ modifieds you project when ou miestone for cheat your money
4/ charge over commission show in rules.
5/ if freelancer you choice Cancel your project you have to paid fee!
We dont recommanded i Scam website made in India

Date of experience: December 8, 2017
Jami S.
South Carolina
1 review
0 helpful votes
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My Mistake
December 10, 2017

Very helpful! I am new to this site and was charged for accepting a bogus job. The post closed but I still had the fee, I spoke with Josie in their customer service and she clarified how I should be making my accept decisions and gave me a one time curtesy refund! Lesson learned, ask more questions before getting excited and hitting the accept button!!

Date of experience: December 8, 2017
Philippines
1 review
1 helpful vote
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Quick To Respond.
December 10, 2017

The chat support team was quick to attend to some of my concerns. I had learned a lot from them. And I appreciate that a lot.

Date of experience: December 8, 2017
Philippines
1 review
1 helpful vote
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Charged Doormant Fees
December 8, 2017

I was shock upon learning that i was being a charged a monthly doormant fee by Freelancer. I initiate chatting with Kyla B. To clear out what is it all about. Kyla B. Was so helpful that she explained the details of the fees, and much more to my surprise, she refund the amount to me. She was very, very helpful.

Date of experience: December 8, 2017
South Africa
1 review
0 helpful votes
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Efficient and Courteous!
December 8, 2017

I have found the help very concise and efficient. The person, Charlotte B was very polite and she manged to provide all the information I required to downgrade my membership.

Date of experience: December 8, 2017
Bangladesh
1 review
0 helpful votes
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Ecellent support
December 8, 2017

Kayla B is nice person they give me excellent support and very satisfied with the help provided by the freelancer team for the problems I faced, all right good good good

Date of experience: December 8, 2017
India
1 review
1 helpful vote
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I was overcharged due to a limited feature of the website itself. They immediately refunded the amount and adjusted the right transaction. Kelly R. Was very friendly and assisted very well.

Date of experience: December 8, 2017
Bangladesh
1 review
0 helpful votes
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Amazing support
December 8, 2017

Kayla B is an amazing person and very helpful. Thanks for the support and the refund. Nice chatting.

Date of experience: December 8, 2017
Greece
1 review
1 helpful vote
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Great Platform
December 8, 2017

A great platform for freelancer, with excellent support! A lot of different projects, at any level. Projects are categorized as Bids or Contests so you have more chances to take a project.

Date of experience: December 8, 2017
Viet Nam
1 review
0 helpful votes
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Feelancer.com is giving many best experiences to working online as a professional worker
Best supports and fair working place make me love them

Date of experience: December 8, 2017
Kuwait
2 reviews
12 helpful votes
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It was great to chat with the support staff, Ms. Crystal. She was very courteous to help me to solve the problem I had. Within minutes she resolved the issue and thank you, Crystal, for your wonderful assistance. I wish in all support centers of different sites will have people like you; then life would have been much easier.

Date of experience: December 8, 2017
Sri Lanka
1 review
1 helpful vote
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Execelnt, Good Service
December 8, 2017

It's nice and good chat.and also both helpful for me resolve my problem.not take long to resolve issue..

Date of experience: December 7, 2017
Georgia
1 review
0 helpful votes
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Deleting a contest
December 8, 2017

I clicked on create contest by mistake when looking at another contest and panicked when I saw an email from Freelancer that it is ready to go live. I quickly got on and tried to figure out how to delete it but to no avail, so I got on live chat support. Kendra deleted it to me, and also explained everything about contests. Thank you Kendra!

Date of experience: December 7, 2017
Australia
1 review
1 helpful vote
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Extremely efficient.
December 8, 2017

I had a minor problem with my account while I was sleep, I awoke to find the Freelancer team member already working on a fix. 10 minutes later it was all corrected.

Date of experience: December 7, 2017
Pakistan
1 review
0 helpful votes
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Instantly resolved query
December 7, 2017

I got confused with the billing of membership plan. Brenda assisted me with my queries and gave me the confidence to use the free membership without being worried about billing.

Date of experience: December 7, 2017
Indonesia
1 review
0 helpful votes
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Team freelancer support
December 7, 2017

Very satisfied with the help provided by the freelancer team for the problems I faced, and of course resolved quickly

Date of experience: December 7, 2017