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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Kayla B is very good assistant. I'm satisfy. She help me very friendly. Thanks for support team...

Date of experience: December 7, 2017
Romania
1 review
0 helpful votes
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I posted a contest but priorities changed so I had to ask for a refund and freelancer delivered in seconds. Saved me a lot time.

Date of experience: December 7, 2017
India
1 review
0 helpful votes
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Helpful.
December 7, 2017

I like that she understand my concern and she helped me with the issue i had. I would really liked it to resolve with 1 hour but i was asked to wait for 48 hours.

Date of experience: December 6, 2017
Egypt
1 review
0 helpful votes
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Thanks very much you are very helpful and fast replay and fast help thanks again thanks Kimberly R. Freelancer stuff always help

Date of experience: December 6, 2017
India
1 review
1 helpful vote
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Good
December 7, 2017

Great and fast support. Thanks a lot for your support.
Thanks
Great and fast support. Thanks a lot for your support.
Thanks

Date of experience: December 6, 2017
Pakistan
1 review
0 helpful votes
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Kimberly is awesome!
December 7, 2017

Kimberly is the best person i can ever get at support! Kimberly you are THE BEST! Freelancer dispute is a bad experience!

Date of experience: December 6, 2017
Pakistan
1 review
1 helpful vote
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Deposit amount
December 7, 2017

Very well knowledge and informative support team really helped me alot in my query. Thankyou for all the support

Date of experience: December 6, 2017
Oregon
2 reviews
2 helpful votes
Follow Rene F.
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Very average site
December 7, 2017

I had both good and bad experiences with the site. A couple honest employers, and a couple frauds, and Freelancer didn't provide any assistance or refunds when I got hosed by the dishonest ones that they allowed to prey on freelancers. Canceled my membership.

Date of experience: December 6, 2017
Indonesia
1 review
0 helpful votes
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Nice live chat, to the point, not take long to resolve issue. The problem is with the Freelancer.com itself.

Date of experience: December 6, 2017
India
1 review
0 helpful votes
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Refund on Contest
December 6, 2017

Good to discuss issues and resolve instantly. Direct and good in considering the issues faced real time with the new users.

Date of experience: December 6, 2017
Israel
1 review
0 helpful votes
Follow Meir L.
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The job was done quickly and efficiently, there was a fee of 19$ that gives me the authority to own the output of the project, i didnt mean to upgrade the project and i think that its unnecessary

Date of experience: December 6, 2017
California
1 review
0 helpful votes
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Great customer support and great freelancers! Most free lancers will overcharge you but many have great reviews at an affordable cost

Date of experience: December 5, 2017
Texas
1 review
0 helpful votes
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Quick response and very nice agent
December 6, 2017

I was asking about the initial payment using milestone. Agent (Antonette B.) responded so quick. Agent also send me links for more information, and gave me an advise to complete my profile. Thank you again!

Date of experience: December 5, 2017
Texas
1 review
5 helpful votes
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Two years as an Employer/Freelancer spending thousands of dollar$ yet they place restrictions on withdrawing your own funds.

Certification Fraud - How can a Leaderboard show TOP5 with 100% scores by completing the tests, Read, Comprehend & Answer, 40 questions in 41 seconds?

Bid Botts - post jobs and within seconds 20-30 almost identical bids appear without any reference made to the actual job posted?

Date of experience: December 5, 2017
Bermuda
1 review
0 helpful votes
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I asked Benny if I could end my contest on time as I did not want to incur any further cost to extend it. He affirmed that the contest was extended at no extra charge!

I also asked where the polling feature was located as I no longer saw it at the top of the page. Benny directed me to the right side of the description page.

Finally I asked if I could see the prices of the runner up contestants before the contest ended. Benny said I could not and would have to wait until after I had selected a winner.

All in all, I was very satisfied with the service I received from Benny.

Thank You Benny!

Date of experience: December 5, 2017
Argentina
1 review
0 helpful votes
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Very good and fast service.
He helped me solve the problem, very simply and quickly.
Excellent!
It's a pleasure to work with you.

Date of experience: December 5, 2017
Philippines
1 review
0 helpful votes
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Great time
December 6, 2017

Kayla B. Been very nice and resolved my issue faster. Thanks Kayla B. I had a great time waiting you resolved my issue.

Date of experience: December 5, 2017
Bangladesh
1 review
0 helpful votes
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Good support team!
December 6, 2017

I'm very happy to joining freelancer and i have a good experience with freelancer support team. Thanks

Date of experience: December 5, 2017
Italy
1 review
0 helpful votes
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Nice and quick
December 6, 2017

Kayla B. Was really quick and nice. She solved the issue with the Facebook link account. Awesome. A+++.

Date of experience: December 5, 2017
Hong Kong
1 review
0 helpful votes
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Pretty patient and helped me solving the issue! Now I can leave feedback on my freelancer project! Thank you so much!

Date of experience: December 5, 2017