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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Kayla B is very good assistant. I'm satisfy. She help me very friendly. Thanks for support team...
I posted a contest but priorities changed so I had to ask for a refund and freelancer delivered in seconds. Saved me a lot time.
I like that she understand my concern and she helped me with the issue i had. I would really liked it to resolve with 1 hour but i was asked to wait for 48 hours.
Thanks very much you are very helpful and fast replay and fast help thanks again thanks Kimberly R. Freelancer stuff always help
Kimberly is the best person i can ever get at support! Kimberly you are THE BEST! Freelancer dispute is a bad experience!
Very well knowledge and informative support team really helped me alot in my query. Thankyou for all the support
I had both good and bad experiences with the site. A couple honest employers, and a couple frauds, and Freelancer didn't provide any assistance or refunds when I got hosed by the dishonest ones that they allowed to prey on freelancers. Canceled my membership.
Nice live chat, to the point, not take long to resolve issue. The problem is with the Freelancer.com itself.
Good to discuss issues and resolve instantly. Direct and good in considering the issues faced real time with the new users.
The job was done quickly and efficiently, there was a fee of 19$ that gives me the authority to own the output of the project, i didnt mean to upgrade the project and i think that its unnecessary
Great customer support and great freelancers! Most free lancers will overcharge you but many have great reviews at an affordable cost
I was asking about the initial payment using milestone. Agent (Antonette B.) responded so quick. Agent also send me links for more information, and gave me an advise to complete my profile. Thank you again!
Two years as an Employer/Freelancer spending thousands of dollar$ yet they place restrictions on withdrawing your own funds.
Certification Fraud - How can a Leaderboard show TOP5 with 100% scores by completing the tests, Read, Comprehend & Answer, 40 questions in 41 seconds?
Bid Botts - post jobs and within seconds 20-30 almost identical bids appear without any reference made to the actual job posted?
I asked Benny if I could end my contest on time as I did not want to incur any further cost to extend it. He affirmed that the contest was extended at no extra charge!
I also asked where the polling feature was located as I no longer saw it at the top of the page. Benny directed me to the right side of the description page.
Finally I asked if I could see the prices of the runner up contestants before the contest ended. Benny said I could not and would have to wait until after I had selected a winner.
All in all, I was very satisfied with the service I received from Benny.
Thank You Benny!
Very good and fast service.
He helped me solve the problem, very simply and quickly.
Excellent!
It's a pleasure to work with you.
Kayla B. Been very nice and resolved my issue faster. Thanks Kayla B. I had a great time waiting you resolved my issue.
I'm very happy to joining freelancer and i have a good experience with freelancer support team. Thanks
Kayla B. Was really quick and nice. She solved the issue with the Facebook link account. Awesome. A+++.
Pretty patient and helped me solving the issue! Now I can leave feedback on my freelancer project! Thank you so much!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.