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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
315
value
274
shipping
181
returns
208
quality
278
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Awesome CC as always
December 5, 2017

Antoinette was very helpful. She is a wonderful addition to your team. I have one suggestion to the technical team. Can you add a feature of sorting projects with projects posted by clients that have verified payment method? This will eliminate the time consumed is scrolling through the list of projects and checking the ones with green tick as most of the list is filled with scammers and new clients.

Date of experience: December 4, 2017
Benin
1 review
0 helpful votes
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Satisfied customer
December 5, 2017

Very good and efficient service. Thank you.the agent was of great help and really understanding.
Have nothing else tonadd, was satisfied with the service provide.

Date of experience: December 4, 2017
RU
1 review
0 helpful votes
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Payment support
December 5, 2017

A good support from Mark concerning my payments and the milestones! Good job! Thank you and good luck, freelancer.com!

Date of experience: December 4, 2017
Jordan
1 review
0 helpful votes
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Changing the reviews
December 5, 2017

Very well informed, everything worked quickly without delays and i got the result i was expecting...

Date of experience: December 4, 2017
Saudi Arabia
2 reviews
0 helpful votes
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I had an issue and Gonzalo helped me through the issue in a fast manner!

I will always return to Freelancer for all my needs for graphics and coding.

Date of experience: December 4, 2017
Turkiye
1 review
0 helpful votes
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Perfect
December 4, 2017

Dear Barry,
Thank you for your help,
You are very kind, supporting and helpful,
You solved my problem quickly.

Date of experience: December 4, 2017
Cameroon
1 review
0 helpful votes
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Erwin gave me positive answers to my freelance bidding problems... with the support of Erwin's assistance, I win high paying projects.

Date of experience: December 4, 2017
Ukraine
1 review
0 helpful votes
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Thank you, Josie G.

And freelancer.com is a good place to find freelance job or freelancer for your project.

Date of experience: December 4, 2017
California
1 review
0 helpful votes
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I loved it
December 4, 2017

Brenda was so quick in solving my problem, she was equally polite and helpful. She understands the problem and solves it quickly.

Date of experience: December 3, 2017
South Africa
1 review
1 helpful vote
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Excellent Support Staff
December 4, 2017

I received help from Antoinette B, a member of the freelancer support team. She was incredibly efficient answering questions before I even had time to ask them. Thanks so much for your help.

Date of experience: December 3, 2017
Philippines
1 review
0 helpful votes
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Good
December 4, 2017

Very fast support. Got my answers quickly. I hope the ticket will be resolve faster. Thanks...

Date of experience: December 3, 2017
Bangladesh
1 review
0 helpful votes
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Hi, I have a experienced graphics designer and over 12+ years of professional experience designing logos. I act as a freelancer offering the highest of quality in creative and effective design. To assess quality of the services I provide, please take a look through my portfolio. I am not a follower of sophisticated designs, I am a supporter of efficient designs; Designs which create the desired result and satisfy my client's needs. That's why the design solutions I offer are always simple but effective. I hope you or your company become the next 100% satisfied customer.

Date of experience: December 3, 2017
Ukraine
1 review
1 helpful vote
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Katie helped me solve the problem after another employee of your support service Brenda A. Twice! Came out of the chat. Katie is a delicate and patient worker, stayed with me until I completely solved the problem! Thank you!

Date of experience: December 3, 2017
Hong Kong
1 review
0 helpful votes
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Highly appreciated!
December 3, 2017

I got a email from unknown employer, where they wanted me to pay certain amount before start of work. After contacting your customer service executive - Erwin, He help me to in every possible way and resolve my issue and also help me how to be ensure in future. Thank you Erwin for your assistance.

Prasad.

Date of experience: December 3, 2017
Bangladesh
1 review
0 helpful votes
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Very helpful
December 3, 2017

I have enjoyed the customer support and understand my problem correctly. And solve my problem perfectly. Thanks for helping me.

Date of experience: December 3, 2017
India
1 review
0 helpful votes
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I was having problem with my deducted amt... but with live chat assist... I got my problem solved in minutes... Erwin c helped me in getting the done smoothly...
Once again thank you Erwin c

Date of experience: December 3, 2017
Pakistan
1 review
0 helpful votes
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Good Feedback Cooperative
I'm satisfied this person services and meet again in future if its possible

Date of experience: December 3, 2017
Pakistan
1 review
0 helpful votes
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Great Superb Support
December 3, 2017

On time great support, Really the freelancer.com support team is awesome everyone. When you go to there support got active response and they are really helpful. Thank you very much freelancer for your platform and support. Wish you best in all other competitors.

Date of experience: December 2, 2017
India
3 reviews
0 helpful votes
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Dear Katie,

I am writing this words for you only. You are so kind & supporting as you understand hw important this platform was for me but a person spoiled that unnecessary & you help me with that. Toremove those irrlevant feedback. Love you you are so kind & great lady... Please keep working like that & I request freelancer to give appriasal & incentives to her..

Date of experience: December 2, 2017
Bangladesh
1 review
0 helpful votes
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Great help
December 3, 2017

Instant replay. Helpful. Highly commanded. He answered my all question politely and solved my problems. It is really easy to communicate with him.

Date of experience: December 2, 2017