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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Antoinette was very helpful. She is a wonderful addition to your team. I have one suggestion to the technical team. Can you add a feature of sorting projects with projects posted by clients that have verified payment method? This will eliminate the time consumed is scrolling through the list of projects and checking the ones with green tick as most of the list is filled with scammers and new clients.
Very good and efficient service. Thank you.the agent was of great help and really understanding.
Have nothing else tonadd, was satisfied with the service provide.
A good support from Mark concerning my payments and the milestones! Good job! Thank you and good luck, freelancer.com!
Very well informed, everything worked quickly without delays and i got the result i was expecting...
I had an issue and Gonzalo helped me through the issue in a fast manner!
I will always return to Freelancer for all my needs for graphics and coding.
Dear Barry,
Thank you for your help,
You are very kind, supporting and helpful,
You solved my problem quickly.
Erwin gave me positive answers to my freelance bidding problems... with the support of Erwin's assistance, I win high paying projects.
Thank you, Josie G.
And freelancer.com is a good place to find freelance job or freelancer for your project.
Brenda was so quick in solving my problem, she was equally polite and helpful. She understands the problem and solves it quickly.
I received help from Antoinette B, a member of the freelancer support team. She was incredibly efficient answering questions before I even had time to ask them. Thanks so much for your help.
Hi, I have a experienced graphics designer and over 12+ years of professional experience designing logos. I act as a freelancer offering the highest of quality in creative and effective design. To assess quality of the services I provide, please take a look through my portfolio. I am not a follower of sophisticated designs, I am a supporter of efficient designs; Designs which create the desired result and satisfy my client's needs. That's why the design solutions I offer are always simple but effective. I hope you or your company become the next 100% satisfied customer.
Katie helped me solve the problem after another employee of your support service Brenda A. Twice! Came out of the chat. Katie is a delicate and patient worker, stayed with me until I completely solved the problem! Thank you!
I got a email from unknown employer, where they wanted me to pay certain amount before start of work. After contacting your customer service executive - Erwin, He help me to in every possible way and resolve my issue and also help me how to be ensure in future. Thank you Erwin for your assistance.
Prasad.
I have enjoyed the customer support and understand my problem correctly. And solve my problem perfectly. Thanks for helping me.
I was having problem with my deducted amt... but with live chat assist... I got my problem solved in minutes... Erwin c helped me in getting the done smoothly...
Once again thank you Erwin c
Good Feedback Cooperative
I'm satisfied this person services and meet again in future if its possible
On time great support, Really the freelancer.com support team is awesome everyone. When you go to there support got active response and they are really helpful. Thank you very much freelancer for your platform and support. Wish you best in all other competitors.
Dear Katie,
I am writing this words for you only. You are so kind & supporting as you understand hw important this platform was for me but a person spoiled that unnecessary & you help me with that. Toremove those irrlevant feedback. Love you you are so kind & great lady... Please keep working like that & I request freelancer to give appriasal & incentives to her..
Instant replay. Helpful. Highly commanded. He answered my all question politely and solved my problems. It is really easy to communicate with him.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.