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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
315
value
274
shipping
181
returns
208
quality
278
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Romania
1 review
0 helpful votes
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She helped me a lot
December 3, 2017

As a new freelancer it helped me to understand more about how the application works.
It was very quick and concise in answering, contributing to clarifying the misgivings I had.
Thank you very much for courtesy and availability.

Date of experience: December 1, 2017
Italy
1 review
0 helpful votes
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10 years strong membership!
December 3, 2017

Freelancer is my go-to platform since 2013 and I made great connections and projects on it. Support is great and Ralph, Andy & David are among the staff that helped me the most with it.

Date of experience: December 1, 2017
India
1 review
0 helpful votes
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Josie G. Solved my issue in 30 sec, Awesome experience! If i had any other option i would give 6 stars :)

Date of experience: December 1, 2017
Ukraine
1 review
0 helpful votes
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Freelancer.com feedback
December 1, 2017

Debra E. Halped me really fast. You can relay on her qoz she really wants to help you to find solution to your problem. Thx again!

Date of experience: December 1, 2017
GB
1 review
1 helpful vote
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Excellent Service
December 1, 2017

Crystal N provided me Excellent Service. She easily got the point asap and solved it. Really I loved her service.

Date of experience: December 1, 2017
India
1 review
0 helpful votes
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I accidentally accepted a 250 dollar project but the employer intended tthe project to be $60 she sorted out my fee issue super quickly.

Date of experience: December 1, 2017
India
1 review
0 helpful votes
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Very Good
December 1, 2017

Brenda A quickly addressed to my problem and fixed it on time. Thank You Brenda A for quick response!

Date of experience: December 1, 2017
India
1 review
0 helpful votes
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Very helpful throughout the discussion and helped me alot in many cases and solve my all problems. Very appreciated.
Thank you

Date of experience: December 1, 2017
Romania
1 review
1 helpful vote
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Very helpful Brenda
December 1, 2017

She has been very polite and has helped me solve my issue. She has been understanding with my needs and helped me through the process. Really glad I bumped into her and I got my problem solved.

Date of experience: November 30, 2017
GB
1 review
0 helpful votes
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Helpful
December 1, 2017

Mark G was very helpful and it is has been one of the best customer experiences of my life as he was concise and extremely helpful when I was completely lost and deposited the wrong amount. I was very lucky that he assisted me as I likely otherwise would have just left the site

Date of experience: November 30, 2017
Texas
1 review
0 helpful votes
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"Freelancer.com" Support team carries on a very responsible and kind support.

I had a problem with my account and have asked the team for support.
They made every effort to solve my problem.
Thank you, Kalya, for the excellent service.

Date of experience: November 30, 2017
Pakistan
1 review
0 helpful votes
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I was a facing a serious problem and Troy did a great job. Not only he solved my problem but he went beyond my expectations to make it sure that the problem is truly solved! Many many thanks Troy. May God Always bless you!

Date of experience: November 30, 2017
India
1 review
0 helpful votes
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Freelancer is a platform where you can learn new things while earning few extra bucks. It s a great platform to showcase one's expertise.
Another good thing about freelancer is the great support system and customer service.
For example I have spoken to Katie R. She was very helpful in resolving my issues promptly.

Date of experience: November 30, 2017
Brazil
1 review
0 helpful votes
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Very good
November 30, 2017

They are honest and help whenever you need them. They are honest and help whenever you need them. A company that supports freelancers deserves my respect. I just have to say thank you.

Date of experience: November 30, 2017
India
1 review
0 helpful votes
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Kayla B Supported a lot!
November 30, 2017

Kayla B quickly addressed to my problem and fixed it in no time. The way of communicating was excellent and impressive. Thanks!

Date of experience: November 30, 2017
India
1 review
0 helpful votes
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In general, Freelancer should send me reminder at least a week advance if they are planning to change me. Initiating charges without my notice, loose the confidence in the organization. Also it is not ethical. Hope my feedback will improve the processes.

Date of experience: November 29, 2017
Thailand
1 review
4 helpful votes
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Double Charged Me
December 2, 2017

They double charged me and wouldn't give a refund, so I had to delete my account.

Paypal said they won't provide payment protection when using Freelancer.com

Date of experience: November 29, 2017
New Jersey
1 review
0 helpful votes
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Awesome customer service and quick
November 30, 2017

Love Antoniette B. Excellent customer service. Thanks a million. It's all a bit confusing when you're new at this. She helped me every step of the way. I really appreciate her.

Date of experience: November 29, 2017
India
1 review
0 helpful votes
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Best!
November 30, 2017

Swift response! I really appreciate the way you helped me out! Great support here!...

Date of experience: November 29, 2017
Argentina
1 review
0 helpful votes
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Clear!
November 30, 2017

It was simple and fast to help. Gentle, fast, and she wait for me to make the changes i was looking for.

Date of experience: November 29, 2017