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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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A very professional and very helpfull, it made the whole process simple and easy, and the problem was solved smoothly
It took a while for someone to answer but when they did, they were a great help. A few issues but hopefully they will be sorted out.
I received great assistance from Kayla *******@Freelancer.com. Really kind and professional. I love her customer relationship management and user experience she provided. Thumbs up!
Kayla B. Your Response I loved that your quickness off response it's all great for me really much respect for you and much love :)
He was nice and patients, giving good answers of all my questions. So, 5stars. For him and for the site freelancer.com
Nice service...
Very well welcoming and helpful advise. She was very helpful for me. She solves every single problem just in few minutes.
Erwin C. I think one of most experience supporter & really so fast communication build up & response. Thank you for awesome support.
All the 25 issues I ever had were successfully resolved, over 3 years that I have been working as a designer on freelancer. The platform is beyond awesome, also all positive, didn't have any issue with it over 50+ successfully completed projects. Thank you so much for creating and keeping this platform amazing and ever improving - it's truly a dream come true to work from home, that you make possible. I have only the best recommendations and respect for freelancer.com, I love it! :)
This experience is a great opportunity to make extra money, and its easy to handle as well, I made a mistake and the costumer service contact me right away and I appreciated that so much, the person was very cordial and you can tell that was not a robot but an actual person talking. I am enjoying everything about this journey so far. I am very tankful about this.
Katie R from support desk was helpful in solving my complex refund problem. She took the time to explain and resolved the problem. Very happy with the outcome.
Was very fast in attendance. I was very pleased. Thanks Crystal N. And freelancer for your support... I would like to congratulate all
I am very pleased with the help of Erwin C. I got all answers to all my questions thanks.
Professional.
The staff is great, their verification of identity is a bit annoying. But great place to land jobs, I believe they could use a U.S. only selection for freelancers and employers.
I had 20 dollars on the site - It disappeared with random charges - I could not withdraw until I had some amount of money above that. I closed my account with them since the jobs are generally people looking for people in third world countries and do not want to pay anything. - That is ok by me I guess, people in those places need work. BUT the money handling they do is shady.
Charlotte is really helpful and effective. With the good service, I am willing to continue my membership.
Its hard to find honest freelance companies this days, Freelancers support are amazing and listen and solve all of your concerns.
A lot of risk involved though. I worked on a project for 20 hours and turned out it was a illegal on freelancer. Whatever the reason, my effort and time was wasted
Kayla was helpful in assisting me on the support portal
The support I received was really good, he helped me solved my problem and also send me some guides on how to start as a Freelancer. So helpful.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.