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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

France
1 review
0 helpful votes
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A very professional and very helpfull, it made the whole process simple and easy, and the problem was solved smoothly

Date of experience: January 22, 2018
GB
1 review
0 helpful votes
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Great Help
January 23, 2018

It took a while for someone to answer but when they did, they were a great help. A few issues but hopefully they will be sorted out.

Date of experience: January 22, 2018
Spain
1 review
0 helpful votes
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Amazing
January 22, 2018

Great service. Can't get better response. So helpful at the moment. Thanks to Barry for his speed and understanding

Date of experience: January 22, 2018
Cameroon
1 review
0 helpful votes
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Awesome!
January 22, 2018

I received great assistance from Kayla *******@Freelancer.com. Really kind and professional. I love her customer relationship management and user experience she provided. Thumbs up!

Date of experience: January 22, 2018
Pakistan
1 review
0 helpful votes
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Kayla B. Your Response I loved that your quickness off response it's all great for me really much respect for you and much love :)

Date of experience: January 21, 2018
Romania
1 review
0 helpful votes
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The helper Barry N.
January 22, 2018

He was nice and patients, giving good answers of all my questions. So, 5stars. For him and for the site freelancer.com

Date of experience: January 21, 2018
India
1 review
0 helpful votes
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Nice service...
Very well welcoming and helpful advise. She was very helpful for me. She solves every single problem just in few minutes.

Date of experience: January 21, 2018
Bangladesh
1 review
0 helpful votes
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Erwin C. I think one of most experience supporter & really so fast communication build up & response. Thank you for awesome support.

Date of experience: January 21, 2018
Serbia
1 review
0 helpful votes
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All the 25 issues I ever had were successfully resolved, over 3 years that I have been working as a designer on freelancer. The platform is beyond awesome, also all positive, didn't have any issue with it over 50+ successfully completed projects. Thank you so much for creating and keeping this platform amazing and ever improving - it's truly a dream come true to work from home, that you make possible. I have only the best recommendations and respect for freelancer.com, I love it! :)

Date of experience: January 20, 2018
Barbados
1 review
1 helpful vote
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GREAT COSTUMER SERVICE
January 22, 2018

This experience is a great opportunity to make extra money, and its easy to handle as well, I made a mistake and the costumer service contact me right away and I appreciated that so much, the person was very cordial and you can tell that was not a robot but an actual person talking. I am enjoying everything about this journey so far. I am very tankful about this.

Date of experience: January 20, 2018
Australia
1 review
0 helpful votes
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Good customer service
January 22, 2018

Katie R from support desk was helpful in solving my complex refund problem. She took the time to explain and resolved the problem. Very happy with the outcome.

Date of experience: January 20, 2018
Brazil
1 review
0 helpful votes
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Was very fast in attendance. I was very pleased. Thanks Crystal N. And freelancer for your support... I would like to congratulate all

Date of experience: January 20, 2018
Egypt
1 review
0 helpful votes
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Pleased by support
January 22, 2018

I am very pleased with the help of Erwin C. I got all answers to all my questions thanks.
Professional.

Date of experience: January 20, 2018
Viet Nam
1 review
0 helpful votes
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Excellent
January 21, 2018

Can't get better response than this. The problem was solved in seconds and there was so helpful. Great work guys.

Date of experience: January 20, 2018
Alabama
1 review
0 helpful votes
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The staff is great, their verification of identity is a bit annoying. But great place to land jobs, I believe they could use a U.S. only selection for freelancers and employers.

Date of experience: January 19, 2018
Washington
3 reviews
6 helpful votes
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I had 20 dollars on the site - It disappeared with random charges - I could not withdraw until I had some amount of money above that. I closed my account with them since the jobs are generally people looking for people in third world countries and do not want to pay anything. - That is ok by me I guess, people in those places need work. BUT the money handling they do is shady.

Date of experience: January 19, 2018
China
1 review
0 helpful votes
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Charlotte is really helpful and effective. With the good service, I am willing to continue my membership.

Date of experience: January 19, 2018
Rwanda
1 review
0 helpful votes
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Understanding
January 19, 2018

Its hard to find honest freelance companies this days, Freelancers support are amazing and listen and solve all of your concerns.

Date of experience: January 19, 2018
Pakistan
1 review
0 helpful votes
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Not bad
January 19, 2018

A lot of risk involved though. I worked on a project for 20 hours and turned out it was a illegal on freelancer. Whatever the reason, my effort and time was wasted

Kayla was helpful in assisting me on the support portal

Date of experience: January 18, 2018
Costa Rica
1 review
0 helpful votes
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Support
January 19, 2018

The support I received was really good, he helped me solved my problem and also send me some guides on how to start as a Freelancer. So helpful.

Date of experience: January 18, 2018