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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Payment issue
January 25, 2018

It was my pleasure sharing this review. It nice talking to Barry and he understood my problem & resolved it instantly.
Thank You very much from the Bottom of my Heart <3

Date of experience: January 25, 2018
India
1 review
1 helpful vote
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Amazing Support
January 25, 2018

I had a few issues and queries about my freelancer.com account and Charlotte B helped me out with all my concerns about my membership, fees previous projects and all. I appreciate her help and support.

Date of experience: January 25, 2018
Serbia
1 review
1 helpful vote
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Fast solutions
January 25, 2018

Really, thanks a lot, the problem was sold easily and quickly. I don't have trouble anymore. I am really satisfied.

Date of experience: January 24, 2018
Ericka S.
Florida
1 review
0 helpful votes
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I am giving Kayla B 5 stars for excellent customer service. She understand my issue and resolved it immediately.

Date of experience: January 24, 2018
Philippines
1 review
0 helpful votes
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My Issue is Resolved!
January 24, 2018

Kayla B. Listened and understood my concern and so quickly she explained everything and resolved the problem. I am so happy!

Date of experience: January 24, 2018
Saudi Arabia
1 review
0 helpful votes
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Profile picture editing
January 24, 2018

Great assistance, I had trouble in uploading my profile picture, but chat assistant "Kayla B" was of great help, thank you very much

Date of experience: January 24, 2018
Kenya
1 review
0 helpful votes
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Very helpful
January 24, 2018

My account was charged with a project fee which the client never gave me the job. Berry managed to sort out the issue for me

Date of experience: January 24, 2018
Malaysia
1 review
0 helpful votes
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Kayla B good service
January 24, 2018

Kayla B is very good in service. She is very patient and all of my demand she does. She is very good. Great helping

Date of experience: January 23, 2018
Sri Lanka
1 review
0 helpful votes
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Fast support
January 24, 2018

Its so great freelancer having live support and contacting fast as possible, awesome work. Thank you Very much

Date of experience: January 23, 2018
Hong Kong
1 review
0 helpful votes
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Great Service
January 24, 2018

Antoinette B. Was Very Helpful. And flexible service. Appreciate it. Thank you so much!

Date of experience: January 23, 2018
Egypt
1 review
0 helpful votes
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Best live chat support on freelancer
January 24, 2018

Excellent support, fast response, very professional, excellent support, fast response, very professional,

Date of experience: January 23, 2018
MD
1 review
0 helpful votes
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Stephanie M. Helped along the way and was very kind to me.
Everything was solved within 5 mins.
Thank you

Date of experience: January 23, 2018
Bangladesh
1 review
0 helpful votes
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Outstanding service
January 24, 2018

Again and again I want to thanks freelancer for their outstanding support service. Also Stephanie M is awesome and friendly minded. I am really happy to get freelancer support service.

Date of experience: January 23, 2018
New Zealand
1 review
0 helpful votes
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Ottimo
January 23, 2018

Mi piace questo sito perchè ti da la possibilità di lavorare con clienti da tutto il mondo.
E puoi anche vedere i loro lavori.
Hai accesso al portfolio.

Date of experience: January 23, 2018
India
1 review
0 helpful votes
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Excellent Platform
January 23, 2018

We have recently start there and got some fantastic lead of work. Amazing platform with excellent support. They have 24/7 chat support and I loved it

Date of experience: January 23, 2018
Wisconsin
1 review
0 helpful votes
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Amazing Assistance!
January 23, 2018

My client was ill and was unable to respond within the allocated time, and my representative was able to add additional time to accommodate my client, so they have further time to judge the logos that were submitted as they have been in the hospital. I am so grateful that they could assist.

Date of experience: January 23, 2018
India
1 review
0 helpful votes
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Impressive Support
January 23, 2018

Kimberly R helped me resolve my issues promptly and helped me understand how their system works.
The Live Chat support helped me a lot.
Thanks

Date of experience: January 22, 2018
Indonesia
1 review
0 helpful votes
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Easy
January 23, 2018

Everything was clearly explained and my problem was solved within 10mins.

The assistant was quick to help and understands my problem.

Date of experience: January 22, 2018
Ecuador
1 review
0 helpful votes
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Freelancer help
January 23, 2018

The attention of Miss Crystal N. Was excellent, very educated and very good treatment, very good attention continue like this, is the best page freelancer that can be found

Date of experience: January 22, 2018
India
1 review
3 helpful votes
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Fraud employers
January 25, 2018

I recently got a job of converting 100 jpg images to ms word files. The employer was sending those in installments 50 images once, 25 images once, and that's all. Whenever I call he always says "payment is after completing 100 images only" I agreed and completed 75 images. Now I am calling him to send 25 images more to finish my work and get money. He is not responding to my mails, messages, and disconnecting my call. People work for money giving all their time, job is not for fun. I advise everybody to try to avoid freelancer.com

Date of experience: January 22, 2018