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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Kayla was very helpful on online chat and made an instant refund when I accidently made an overpayment
Brenda helped very much. A client gave me new info about a project AFTER accepting it not before, and canceled the project because it wasn't possible to do the work in the time.
I didn't started the project and Freelancer refunded the fee.
I appreciate your cooperation. You're very kind and Polite. Really thank you. You helped me and refund the charge as you promised. You helped how can I chick links and the project.
Received excellent help from Barry N.
Solved the problem of payment, and I solved this with this guidance.
Now everything is okay on my side.
Thank you!
Brenda has really helped me and refunded the money that I lost. She was very helpful and I did not need to explain things a lot.
Thanks a lot your help is much appreciated and it helped me to understand more about Upwork platform
Thanks a lot
I immediately got a refund of money, because i incidentally sponsored a project which i didn't want. I didn't have to explain a lot.
The support team has always been a great support for me since my first steps on the site which is amazing. Thank you so much
I always get a quick assistance whenever I contact the support in any case
They are so prominent with everything beyond
Great and helpful to me as usual
I was very well attended, thank you very much for such excellent service. The operator (Troy) answered my request very quickly and it was very helpful.
I did work for a company through freelancer and the employer paid $500 through the site directly after they froze both of our account for some invented reason then continued to delete our accounts and steal all the money. It's a scam--- go to upwork they are transparent and reliable!
Really the live chat is excellent, also I'm happy to contact with Kayla B. Very Helpful and fast assistant
Thank you so much
She was kind and realy helped me solve my problem with payment isues. I hade a Gateway failure problem and Authenticate Your Credit or Debit Card problem and she solved it to me vaey fast
Very nice supporter. He is the best member that I met so far.
High recommend. A++++++!.
Thank you again
She was very helpful, and helped me in solving the problem i didnt have to explain alot. And i have to keep writing for submitting the review
Antoinette, really helped me, much better than the previous one, one refundind the money that I have lost for mistake
I got helped
Yet i believe freelancers should be given chances to use initials of names instead of full names to be displayed to general public.
We want to work yet have social issues as well
First Response, Quickly Problem Solve Really I'm very happy, it's great to work, In futures will work this way as freelancer hope.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.