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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Great
February 2, 2018

He is really helpful... He took an extra step of contacting Tier 2 for my query... He is cool...

Date of experience: February 2, 2018
India
1 review
0 helpful votes
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Review For Antoinette B
February 2, 2018

Antoinette was very helpful and professional. My query was quickly resolved. It was a positive experience with Freelancer.com.

Date of experience: February 1, 2018
Texas
1 review
0 helpful votes
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I am glad to get good support from Brenda.

Ever I worked on several job sites. But I am sure our current freelancer.com support is really good. Maybe TOP!

Thanks again

Date of experience: February 1, 2018
Bangladesh
1 review
0 helpful votes
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Good Answer
February 1, 2018

He was good and understand my problem. I talked to him about a project (Project ID: *******) and he told me to contact my employer.

Date of experience: February 1, 2018
India
1 review
0 helpful votes
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Barry assist me with patience and care and he give me all the answer what i was asking from him/her.

Date of experience: February 1, 2018
California
1 review
1 helpful vote
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I have had a very positive experience with freelancer, they are very helpful, and I have found great freelancers to work with on the site.

Date of experience: February 1, 2018
AE
1 review
0 helpful votes
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Nice understanding of problem
February 1, 2018

The person( Kayla B) i was talking to understood my problem right away and gave me a solution in just minutes.

Date of experience: February 1, 2018
Pakistan
1 review
0 helpful votes
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Excellent Services
February 1, 2018

I had a very series issue with my account and i contact with support agent Katie R. And she helped me alot, Thank you Katie R. :)

Date of experience: January 31, 2018
Saudi Arabia
1 review
0 helpful votes
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Kayla B is very good support, she help me on something with 5 Mints

Quick, supportive, good, excellent, have good idea

Date of experience: January 31, 2018
India
1 review
0 helpful votes
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Nice Support
February 1, 2018

Josie G. Helped me to resolve my issue and also helped me to get better understanding about freelancing.com Thanks

Date of experience: January 31, 2018
Egypt
1 review
0 helpful votes
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Great support
February 1, 2018

I am so happy to work with a site like you and so proud too.
I wish we achieve every success.
This day is so special to me.

Date of experience: January 31, 2018
India
1 review
0 helpful votes
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Kayla was good. She gave me all answers correctly and very polite. She acknowledged my reactions as well.

Date of experience: January 31, 2018
RU
1 review
0 helpful votes
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Erwin C is Nice Girl
January 31, 2018

I helped with minor problems very kindly.
I think that I am the most friendly person among the Freelancer Supporters I talked to.

Date of experience: January 31, 2018
India
1 review
0 helpful votes
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Amazing Kim helped me
January 31, 2018

Kimberly helped refund my client $50. These days even a $50 can cause trouble in a work relation. My client wanted a refund of $50 she made by mistake. Kimberly helped me.

Date of experience: January 30, 2018
Argentina
1 review
0 helpful votes
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Awesome help by Kendra Galliane
January 31, 2018

Kendra helped me a lot after i got a very bad help experience with the previews chat, glad i was not impulsive and not closed the account and waitted a few hours to request help again. Thanks kendra galliane!

Date of experience: January 30, 2018
California
1 review
0 helpful votes
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Effective Communication
January 31, 2018

I appreciate the response time for online questions and the answer was precise!
The website itself is wonderful, easy to navigate, and communicates very effectively.

Date of experience: January 30, 2018
Chile
1 review
0 helpful votes
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Desirable support
January 30, 2018

Instand comunication and 10minutes to solve the conflict, I'm very happy with this.

Didnt know about this channel, would recommend it.

Date of experience: January 30, 2018
GB
1 review
0 helpful votes
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Thanks for our Livechat about a freelancer project issue.
Very good at listening and understanding the issue, hopefully we'll get a resolution on the issue soon.

Date of experience: January 30, 2018
Bangladesh
1 review
0 helpful votes
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Helpful assistance
January 30, 2018

I' was so curious about withdraw money. Mr. Kimberly help me with his great assistance. I'm so grateful.

Date of experience: January 30, 2018
Portugal
1 review
0 helpful votes
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Problem with project
January 30, 2018

Be satisfied with Cyril's service. Professional and competent. He solved my problem quickly. Thanks again Cyril C.

Date of experience: January 29, 2018