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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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Great Job done
January 19, 2018

Absolutely brilliant active very fast. Very professional, effective and cleared all my doubts. Thank you so much.

Date of experience: January 18, 2018
Malaysia
1 review
0 helpful votes
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Excellent Support
January 19, 2018

My chat support agent was Brenda A., and she resolved my issues really quickly. She was also very polite and pleasant!

Date of experience: January 18, 2018
Belgium
1 review
0 helpful votes
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Staff
January 19, 2018

Very good contact, the person was efficient and very pleasant. She knew how to fix my problem very quickly.

Date of experience: January 18, 2018
Germany
1 review
3 helpful votes
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The money transfer is too difficult to get it understood for somebody being the first time on this page.
Help was so so. Not really on. Have to ask too many times and the answer was the same instead of trying some other words, phrases or sentences.
Not sure if I want this problem often... Not clear enough - not easy enough

Date of experience: January 18, 2018
Belarus
1 review
0 helpful votes
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I had a problem with closing my account. Assistant Brenda helped me a lot during our online chat! Thank you, Brenda! Your service was really great!

Date of experience: January 18, 2018
India
1 review
0 helpful votes
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It was nice
January 19, 2018

I got all answers to all my questions thanks. They checked into the system and then told me that all is correct.

Date of experience: January 18, 2018
North Macedonia
1 review
0 helpful votes
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Pleased by support
January 19, 2018

I am very pleased with the help of Kayla B. She really helped with resolving my issues. She was nice, professional and knows what the freelancer system inside out.

Date of experience: January 18, 2018
Pakistan
1 review
0 helpful votes
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Awesome support team
January 18, 2018

Its great i working on freelancer.com. Freelancer support team always here for help and resolve issue thanks alots

Date of experience: January 17, 2018
Australia
1 review
0 helpful votes
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Crystal Clear
January 18, 2018

Crystal was brilliant at solving my problem. I could not be happier with her service. A lovely patient customer representative.

Date of experience: January 17, 2018
India
1 review
1 helpful vote
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Amount
January 18, 2018

Satisfactory response. Happy with the service olf freelancer, very supportive and helpful

Thanks.

Date of experience: January 17, 2018
Mexico
1 review
0 helpful votes
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Chat Assistance
January 17, 2018

Troy is the best. He assist me and solve my problem very quickly. I forgot to downgrade my membership and the system make me a payment of a professional memership. Troy can revert this as a one-time courtesy. I'm very grateful. Thanks Troy.

Date of experience: January 17, 2018
Jordan
1 review
0 helpful votes
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Support from Katie R
January 17, 2018

Freelancer.com provides very helpful services and is very customer-oriented. I was very satisfied with my customer service provider, Katie R, being patient in answering my questions and being there when I needed her.

Date of experience: January 17, 2018
South Africa
2 reviews
1 helpful vote
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Katie R. Was a great help with all my issues. I asked many questions and she was very friendly and quick to respond with a resolution!
I was also assisted by Zen M. He was superb

Date of experience: January 17, 2018
Egypt
1 review
3 helpful votes
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Very bad for freelancers
January 20, 2018

There was a dispute with an employer
They didn't read what i write just read and decide by what the client write

Date of experience: January 17, 2018
PS
1 review
0 helpful votes
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Refund money
January 17, 2018

Kayla is super great, she did her best in assisting me to get my money back. Thnx so much and i hope to contact with her always

Date of experience: January 17, 2018
Spain
1 review
0 helpful votes
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Brilliant
January 16, 2018

I had a problem with a scammer employer, i was able to get the project fees refunded to my CC in a timely manner

Date of experience: January 16, 2018
Georgia
1 review
0 helpful votes
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Good work
January 16, 2018

Antoinette helped me and fixed my problem. She was good and did fast job. I'd gladly recommend her for customer support specialist. She is passionate and gladly helps customers without hesitation.

Date of experience: January 15, 2018
Sri Lanka
1 review
0 helpful votes
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Customer Support
January 16, 2018

Just needed a simple information. The agent came on time, and provided the info short and sweet. Great experience.

Date of experience: January 15, 2018
Singapore
1 review
0 helpful votes
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Assist in refund
January 16, 2018

A very polite and attentive attitude, appreciate for your help, freelancer also helps me a lots in my project

Date of experience: January 15, 2018
Bangladesh
1 review
0 helpful votes
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Support for payment related issue
January 16, 2018

Kayla B. Is great. She provided great support & fixed my issue faster & I got the payment released:)
Thanks to Freelancer.

Date of experience: January 15, 2018