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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Absolutely brilliant active very fast. Very professional, effective and cleared all my doubts. Thank you so much.
My chat support agent was Brenda A., and she resolved my issues really quickly. She was also very polite and pleasant!
Very good contact, the person was efficient and very pleasant. She knew how to fix my problem very quickly.
The money transfer is too difficult to get it understood for somebody being the first time on this page.
Help was so so. Not really on. Have to ask too many times and the answer was the same instead of trying some other words, phrases or sentences.
Not sure if I want this problem often... Not clear enough - not easy enough
I had a problem with closing my account. Assistant Brenda helped me a lot during our online chat! Thank you, Brenda! Your service was really great!
I got all answers to all my questions thanks. They checked into the system and then told me that all is correct.
I am very pleased with the help of Kayla B. She really helped with resolving my issues. She was nice, professional and knows what the freelancer system inside out.
Its great i working on freelancer.com. Freelancer support team always here for help and resolve issue thanks alots
Crystal was brilliant at solving my problem. I could not be happier with her service. A lovely patient customer representative.
Troy is the best. He assist me and solve my problem very quickly. I forgot to downgrade my membership and the system make me a payment of a professional memership. Troy can revert this as a one-time courtesy. I'm very grateful. Thanks Troy.
Freelancer.com provides very helpful services and is very customer-oriented. I was very satisfied with my customer service provider, Katie R, being patient in answering my questions and being there when I needed her.
Katie R. Was a great help with all my issues. I asked many questions and she was very friendly and quick to respond with a resolution!
I was also assisted by Zen M. He was superb
There was a dispute with an employer
They didn't read what i write just read and decide by what the client write
Kayla is super great, she did her best in assisting me to get my money back. Thnx so much and i hope to contact with her always
Antoinette helped me and fixed my problem. She was good and did fast job. I'd gladly recommend her for customer support specialist. She is passionate and gladly helps customers without hesitation.
Just needed a simple information. The agent came on time, and provided the info short and sweet. Great experience.
A very polite and attentive attitude, appreciate for your help, freelancer also helps me a lots in my project
Kayla B. Is great. She provided great support & fixed my issue faster & I got the payment released:)
Thanks to Freelancer.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.