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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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All my issues resolved by Kayla
February 19, 2018

I have got all my issues resolved by Kayla. Can be good if I would be contacted before as I am worried now about my payment. Only concern is that now with me as I was not knowing and thinking in different way and I have released the amount. Thank you so much.

Date of experience: February 19, 2018
Hong Kong
1 review
0 helpful votes
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Good
February 19, 2018

Erwin helped me instantly. Keep up the good work and help other people with issues they face. Thanks.

Date of experience: February 19, 2018
Nigeria
1 review
0 helpful votes
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Awesome
February 19, 2018

Very Simple to solve a complex issues. I was amazed by his well professional ethics, compassionate, responsiveness, and simplicity.

Date of experience: February 19, 2018
India
1 review
0 helpful votes
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They are good helper when u are been cheated by some freelancer. I am happy to decide to get help from freelancer team.

Date of experience: February 19, 2018
Bangladesh
1 review
0 helpful votes
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Nice service from kayla
February 19, 2018

Thanks to kayla for give me a great service. I like her service. And she help me to solve my mater. Very good experience. Thank you.

Date of experience: February 18, 2018
Malaysia
1 review
0 helpful votes
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Great Customer Service
February 19, 2018

I experienced great customer service from Kayla B. And Crystal N. Through the live chat function. Both of them are patient and assisted me with the info I need.

Date of experience: February 18, 2018
India
1 review
0 helpful votes
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Mascot designer
February 19, 2018

Kayla very nicely support and Gide me to complete the payment receive processes. Very quickly I receive the result. Thanx Kayla for your support.

Date of experience: February 18, 2018
India
1 review
0 helpful votes
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Great support
February 19, 2018

Great support, really appreciate, my concern is not solved, but they genrated ticket for this, hope they will solve my issue asap

Thank

Date of experience: February 18, 2018
Philippines
1 review
4 helpful votes
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I am wondering how this site can have so many 5 star reviews when they have crappy service. Once you start linking your account to their site the nightmare sets in.
They took unsolicited money on your Freelancer amount and you wouldn't know how you are being charged for the fees. You even have to pay to close your account! Even the free trial is bogus, once you agreed on that premium trial, they automatically will deduct you on the next month your on your account.

Please please do not ever trust this site. If you do, get ready to be scammed

Date of experience: February 18, 2018
Washington
1 review
0 helpful votes
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Consistent and always helpful
February 19, 2018

I've been using Freelancer for several years now and I will continue to do so. Freelancer has been very easy to use and their support team has been very cooperative and helpful in the rare events I've needed help from them. I have no other reason to look elsewhere for these types of services.

Date of experience: February 18, 2018
Denmark
1 review
0 helpful votes
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Canceling of payment.
February 19, 2018

My card was charged $100 too much. I got contacted by freelancers stall and had it canceled before I realised it was there!

Date of experience: February 18, 2018
Spain
1 review
0 helpful votes
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Very satisfied with the assistance
February 19, 2018

Very polite, very professional... It was my first experience with this web and, unfortunately, the person selected rejected the project. I was considering using the web in the near future, but, after this experience, I sure will... thanks to the policy of your company when attending customers.

Date of experience: February 18, 2018
Uruguay
1 review
0 helpful votes
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Assistance comments
February 19, 2018

Soy nuevo usuario en la pagina solicite asistencia por chat. Fui muy bien atendido por Kimberley K. Muy profesional

Date of experience: February 18, 2018
India
1 review
0 helpful votes
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Excellent
February 21, 2018

Good Support team in this and my problem was solved within a minute. I really appreciate this it is a best team

Date of experience: February 17, 2018
Latvia
1 review
0 helpful votes
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Professional people skills, Easy to talk and finds the perfect solution right away. More people like Crystal needed pure example.

Date of experience: February 17, 2018
NL
1 review
0 helpful votes
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Good Customer Service Agent
February 19, 2018

Charlotte was very helpful on all aspects... She responded to my questions rather quickly in a professional manner.

Date of experience: February 17, 2018
Bangladesh
1 review
1 helpful vote
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Express withdrawal from local bank
February 19, 2018

I am very happy to your service. This is excellent communication with me and i am satisfied of your service. Very fast contact with me. Thank you.

Date of experience: February 16, 2018
Italy
1 review
1 helpful vote
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Fast help from chat
February 19, 2018

I made some mistakes with deposit found, the help desk gave me the solution to have a refund form my error and described me how to use the deposit

Date of experience: February 16, 2018
India
1 review
0 helpful votes
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I am satisfied with the help.
February 19, 2018

I am satisfied with the help provided by the executive. I am completly satisfied with the support given by Executive of Freelancer thanks a lot for your kind help to resolve my issue.

Date of experience: February 16, 2018
India
1 review
1 helpful vote
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Good
February 16, 2018

Freelancer support team explain all the point clearly and i really appreciate this. I have to say this is best support team.

Date of experience: February 16, 2018