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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I have got all my issues resolved by Kayla. Can be good if I would be contacted before as I am worried now about my payment. Only concern is that now with me as I was not knowing and thinking in different way and I have released the amount. Thank you so much.
They are good helper when u are been cheated by some freelancer. I am happy to decide to get help from freelancer team.
Thanks to kayla for give me a great service. I like her service. And she help me to solve my mater. Very good experience. Thank you.
I experienced great customer service from Kayla B. And Crystal N. Through the live chat function. Both of them are patient and assisted me with the info I need.
Kayla very nicely support and Gide me to complete the payment receive processes. Very quickly I receive the result. Thanx Kayla for your support.
Great support, really appreciate, my concern is not solved, but they genrated ticket for this, hope they will solve my issue asap
Thank
I am wondering how this site can have so many 5 star reviews when they have crappy service. Once you start linking your account to their site the nightmare sets in.
They took unsolicited money on your Freelancer amount and you wouldn't know how you are being charged for the fees. You even have to pay to close your account! Even the free trial is bogus, once you agreed on that premium trial, they automatically will deduct you on the next month your on your account.
Please please do not ever trust this site. If you do, get ready to be scammed
I've been using Freelancer for several years now and I will continue to do so. Freelancer has been very easy to use and their support team has been very cooperative and helpful in the rare events I've needed help from them. I have no other reason to look elsewhere for these types of services.
My card was charged $100 too much. I got contacted by freelancers stall and had it canceled before I realised it was there!
Very polite, very professional... It was my first experience with this web and, unfortunately, the person selected rejected the project. I was considering using the web in the near future, but, after this experience, I sure will... thanks to the policy of your company when attending customers.
Soy nuevo usuario en la pagina solicite asistencia por chat. Fui muy bien atendido por Kimberley K. Muy profesional
Professional people skills, Easy to talk and finds the perfect solution right away. More people like Crystal needed pure example.
Charlotte was very helpful on all aspects... She responded to my questions rather quickly in a professional manner.
I am very happy to your service. This is excellent communication with me and i am satisfied of your service. Very fast contact with me. Thank you.
I made some mistakes with deposit found, the help desk gave me the solution to have a refund form my error and described me how to use the deposit
I am satisfied with the help provided by the executive. I am completly satisfied with the support given by Executive of Freelancer thanks a lot for your kind help to resolve my issue.
Freelancer support team explain all the point clearly and i really appreciate this. I have to say this is best support team.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.